Program Coordinator - Emergency Medicine

University of Texas MD Anderson Cancer Center; Houston (TX); Hybrid; USD 53,000 - 79,000; Full time

Job summary

University of Texas MD Anderson Cancer Center is seeking a Program Coordinator to support quality improvement activities, patient experience initiatives, and revenue cycle processes within the Onco-Emergency Medicine Quality & Patient Experience program.

The role partners with senior clinicians and administrators to coordinate FPPE/OPPE activities, track metrics, and ensure compliance with CMS training requirements.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 3-5 years of administrative experience in a related field.
• Experience with quality and patient experience initiatives is preferred.

Responsibilities

• Support department quality initiatives and reporting.
• Monitor quality performance indicators using STATTIT and VIZENT.
• Develop tracking mechanisms for quality improvement projects.
• Coordinate physician peer review processes and data collection.
• Support patient experience planning and evaluation.
• Reconcile professional charges and resolve billing discrepancies.
• Manage department billing work queues and revenue cycle processes.
• Process requisitions and support departmental purchases and travel.

Skills

Program coordination

Billing reconciliation

Quality improvement

Patient experience

Cross-functional collaboration

Education

Bachelor's Degree

Master's Degree

Tools

PeopleSoft

STATTIT

VIZENT

Job description

The Program Coordinator supports mission-critical departmental functions that directly impact clinical operations, quality outcomes, patient experience, and revenue cycle performance. Working in partnership with the Program Manager, Quality Officers, Patient Experience Officers, and Medical Director, the role coordinates key departmental initiatives that support quality, safety, patient-centered care, operational excellence, and financial stewardship. The position serves as a central resource for the coordination, implementation, monitoring, and reporting of quality improvement activities, patient experience programs, physician performance review processes, and billing-related initiatives.

Responsibilities include supporting Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) activities, quality improvement projects, performance metric monitoring, clinical quality initiatives, patient experience programs, trend analysis, and departmental reporting. The Program Coordinator also reconciles professional charges, resolves billing discrepancies in partnership with clinicians, and manages departmental work queues to support accurate charge capture and revenue cycle performance. Dedicated support for these functions is essential to maintaining departmental priorities; without this role, critical responsibilities would be absorbed by existing staff, increasing workload demands, burnout risk, turnover potential, and operational risks that could adversely affect quality, patient experience, billing accuracy, and clinical operations.

Seeking a proactive, self-starting professional who can quickly step in and manage Quality and Patient Experience initiatives with minimal training. The ideal candidate takes ownership, follows through, communicates proactively, and effectively manages multiple projects in a collaborative team environment. A bachelor's degree and 3-5 years of administrative experience are required; experience with quality and patient Experience initiatives and a master's degree are preferred.

Salary Range: $53,000 - $66,000 - $79,000

Program Coordination: Onco-Emergency Medicine Quality & Patient Experience

Quality

• Provide direct support to Department Quality Officers in executing strategies and initiatives that improve value-based and quality-driven outcomes.
• Collaborate closely with clinical teams to monitor and support key quality performance indicators utilizing STATTIT and VIZENT reporting tools.
• Develop and maintain tracking mechanisms and spreadsheets for departmental quality improvement (QI) projects.
• Ensure all departmental quality improvement projects are appropriately registered with the Quality Improvement Assurance Board (QIAB).
• Coordinate and manage physician peer review processes, including FPPE and OPPE activities, chart reviews, and performance data collection and analysis.
• Support Quality Officers with improvement initiatives designed to enhance processes, systems, procedures, and operational workflows.
• Organize reports, presentations, and supporting documentation related to patient safety events, case reviews, corrective actions, and recommended interventions.
• Monitor and report Risk Management Education (RME) credits, communicate deadlines and opportunities to providers, and ensure annual compliance requirements are met.
• Develop and implement processes for communicating, tracking, and maintaining updates related to Centers for Medicare & Medicaid Services (CMS) training requirements.
• Analyze trends and performance data to support continuous quality improvement efforts and departmental goals.

Patient Experience

• Provide direct support to the Patient Experience Officer in the planning, implementation, and evaluation of patient experience initiatives.
• Communicate departmental goals and strategies related to patient experience improvement to faculty and clinical providers.
• Assist in deploying and supporting patient experience protocols within the Ambulatory Cancer Care Center (ACCC) and Clinical Decision Unit (CDU).
• Identify educational, service, and training opportunities that enhance the patient experience for faculty and clinical providers.
• Review patient experience performance metrics and provide recommendations to improve outcomes and service delivery.
• Support alignment of people, processes, systems, and recognition programs to strengthen patient-centered care initiatives.
• Monitor, analyze, and report patient experience trends in collaboration with the Program Manager and Patient Experience Officer.
• Assist in developing reports, presentations, and communications that support departmental patient experience goals.

Departmental Charge Capture

• Reconcile encounter activity with professional billing charges by provider to maximize charge capture accuracy and revenue integrity.
• Collaborate with clinicians to identify, investigate, and resolve billing, diagnosis, coding, and charge capture discrepancies.
• Manage departmental billing work queues and support timely resolution of outstanding charge-related issues.
• Partner with Clinical Coding Operations, Compliance, Department leadership, and provider billing champions to support coding and charge capture initiatives.
• Monitor billing workflows and processes to ensure compliance, accuracy, and operational effectiveness.
• Analyze billing-related trends and identify opportunities for process improvement and revenue cycle optimization.

Purchasing, Reconciliation & Administrative Support

• Process requisitions and purchase orders utilizing PeopleSoft reports to evaluate open purchase orders and encumbrances.
• Serve as a backup Procard holder and process faculty-related purchases and payments totaling approximately $50,000 annually.
• Request, review, reconcile, and allocate monthly Procard expenses to the appropriate chart field strings.
• Manage, monitor, and reconcile physician Professional Reimbursement Support (PRS) balances totaling approximately $350,000 annually while ensuring compliance with applicable policies and procedures.
• Investigate and resolve discrepancies related to purchasing, reimbursement, and account balances in a timely manner.
• Coordinate departmental travel arrangements, meeting logistics, and related administrative activities.
• Support departmental purchasing activities and operational needs as required.
• Maintain departmental internal and external websites to ensure content remains accurate, current, and accessible.
• Perform additional duties, special projects, and administrative support activities as assigned to support departmental operations and strategic priorities.

EDUCATION

• Required: Bachelor's Degree
• Preferred: Master's Degree

WORK EXPERIENCE

• Required: 3 years related experience, including program/project coordination experience. or
• 1 year Required experience with Master's degree.
• May substitute required education degree with additional years of equivalent experience on a one-to-one basis.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

• Requisition ID: 183530
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 53,000
• Midpoint Salary: US Dollar (USD) 66,000
• Maximum Salary : US Dollar (USD) 79,000
• FLSA: exempt and not eligible for overtime pay
• Fund Type: Hard
• Work Location: Hybrid Onsite/Remote
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

#LI-Hybrid