Program Coordinator, Customer Engagement

Spotlight AR, LLC; Kansas City (MO); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

Spotlight AR, LLC in Kansas City, MO is seeking an entry-level Program Coordinator to support Program Managers in executing customer review campaigns, keeping outreach logistics on track, and ensuring every client program hits its targets on time.

You will learn the full review sourcing lifecycle while owning day-to-day execution that keeps client programs moving. Growth to Program Manager within 18–24 months is expected.

Qualifications

• Bachelor's degree or 1-2 years of relevant experience in business, marketing, communications, or a related field.
• Growth path: successful Program Coordinators are promoted to Program Manager within 18-24 months.
• Hybrid work arrangement in Kansas City, MO.

Responsibilities

• Coordinate outreach logistics, build reviewer contact lists, and track status to keep campaigns on schedule.
• Respond quickly to time-sensitive campaign needs and adhere to deadlines and KPIs.
• Pull and organize review data from platforms, tracking metrics like volume and ratings.
• Create dashboards and client-ready reports to support monthly updates and recommendations.
• Prepare status updates, meeting agendas, and follow-up notes under a Program Manager.
• Schedule multi-party meetings and review client-facing materials for accuracy.

Skills

Organization

Clear communication

Analytical mindset

Collaborative energy

Education

Bachelor's degree

Tools

Excel

Dashboards

Job description

Are you detail-driven and client-minded, with a knack for keeping complex programs organized and moving?

About the role

Spotlight's User Review practice helps B2B technology companies build and maintain their presence on the peer review platforms that buyers trust most - G2, Gartner Peer Insights, TrustRadius, and PeerSpot. The Program Coordinator is a foundational role on this growing team: supporting Program Managers in executing customer review campaigns, keeping outreach logistics on track, and ensuring every client program hits its targets on time.

This is an entry-level position with a clear and intentional growth path. You'll work closely with Program Managers and senior team members, learning the full review sourcing lifecycle while owning the day-to-day execution that keeps client programs moving. No prior experience with peer review platforms is required - you'll be trained and equipped to excel. Successful Program Coordinators are promoted to Program Manager within 18-24 months.

Those effective in this role

• Coordinate customer outreach logistics - building and maintaining reviewer contact lists, tracking outreach status, and flagging follow-up needs - to keep campaigns running on schedule against program KPIs.
• Respond quickly to time-sensitive campaign needs, including G2 seasonal report windows and Gartner Peer Insights award cycles, working efficiently under tight deadlines.
• Pull and organize user review data from Gartner Peer Insights, G2, and other platforms, tracking key metrics such as review volume, ratings, willingness-to-recommend scores, and category coverage.
• Visualize review performance data into clear, client-ready dashboards and reports that support Program Managers in delivering monthly updates and strategic recommendations.
• Create and maintain client documentation including outreach templates, campaign trackers, case study databases, and platform-specific reporting materials.
• Support day-to-day client communication by helping prepare status updates, meeting agendas, and follow-up notes under the direction of a Program Manager.
• Perform administrative tasks including scheduling multi-party meetings, reviewing client-facing materials for accuracy and grammar, and supporting agenda preparation.

What you bring

Organization and reliability. You juggle multiple client programs and deadlines without losing track of anything. You're detail-oriented in how you execute and proactive about surfacing issues before they become problems.

Clear communication. You write well - clearly, correctly, and with genuine attention to how things land for the reader. You're comfortable supporting client-facing materials and know the difference between a good draft and a polished one.

Analytical mindset. You're comfortable with data - pulling it, organizing it, and turning it into something a client can understand at a glance. Spreadsheets and trackers don't intimidate you; they're how you stay on top of things.

Collaborative energy. You work well alongside Program Managers and teammates, take direction well, and bring a positive, solutions-oriented attitude to the work every day.

You could come from a business, marketing, communications, or customer relations background - or be early in your career with the right mix of curiosity, organization, and drive. A genuine interest in B2B technology and marketing will serve you well here.

Details

Experience: Bachelor's degree or 1-2 years of relevant experience in business, marketing, communications, or a related field

Growth path: Successful Program Coordinators are promoted to Program Manager within 18-24 months

Work style: Hybrid, Kansas City, MO

Travel: Occasional travel for client events and in-person review activations

We are a fun, smart, growing firm based in Kansas City's Crossroads neighborhood - and a consistent recipient of the KC Business Journal's Best Places to Work award. Learn more at spotlightar.com

Spotlight is an equal opportunity employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.