Program Coordinator, Coordinated Entry/HSN

All Chicago; Chicago (IL); Hybrid; USD 44,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Program Coordinator to join their mission of ending homelessness in Chicago. This role is pivotal in coordinating program support and collaboration with partner agencies. The ideal candidate will excel in communication, detail orientation, and critical thinking, effectively managing various responsibilities. You will support Housing System Navigators, ensuring they have the necessary resources to connect individuals experiencing homelessness with housing opportunities. Join a passionate team and make a meaningful impact in your community!

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Employer-matched retirement plan

Paid leave

Qualifications

• 2-5 years of experience in homelessness service delivery or housing.
• Experience with HUD-funded programming and Coordinated Entry preferred.

Responsibilities

• Monitor and support partner agency Housing System Navigation programs.
• Develop and deliver training and resources for Housing System Navigators.
• Compile and submit quarterly Housing System Navigation reports.

Skills

Communication

Detail orientation

Critical thinking

Facilitation

Collaboration

Education

Bachelor's degree in social work

Equivalent combination of education and experience

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

HMIS

Job description

Description

REPORTS TO: Program Manager, Coordinated Entry

STATUS: Non-Exempt, salaried, full-time

LOCATION: Chicago, Illinois, (Hybrid/in-office schedule)

SALARY RANGE: $44,770 - $59,400 (commensurate with experience)

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH):

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

We are looking for a Program Coordinator to serve a critical role in coordinating and carrying out program support, administration, and collaboration with provider partner agencies for the Coordinated Entry System. The Coordinated Entry System is responsible for identifying and assessing the needs of people experiencing homelessness and connecting them to housing and resources. The ideal candidate will be familiar with the Chicago homeless service system. They will have excellent written and verbal communication skills and the ability to manage various activities and responsibilities simultaneously. The Program Coordinator will be primarily responsible for supporting the work of Housing System Navigators with a focus on training, oversight, and performance monitoring.

Desired Core Competencies:

• Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders.
• Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized.
• Critical thinking: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and propose solutions.
• Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
• Collaboration: Works collaborative with all stakeholders, holds space for multiple perspectives, and generates buy-in to CoC community standards and best practices.

Position Responsibilities:

• Monitor and support partner agency Housing System Navigation programs, including subrecipients partners funded by All Chicago
• Ensure that Housing System Navigation program staff have resources and information to connect people experiencing homelessness to housing opportunities through the Coordinated Entry System
• Conduct in-person site visits to Housing System Navigation partner agencies and other Coordinated Entry System partner agencies
• Develop and deliver training and resources for Housing System Navigators; collaborate closely with partner agency staff to support the onboarding process for new Housing System Navigators
• Monitor Housing System Navigation data entry is HMIS; supports partner agencies to ensure high data quality
• Compile and submit quarterly Housing System Navigation reports related to program performance
• Send detailed communication to Housing System Navigation partner agencies regarding housing referrals and data entry requirements.
• Work collaboratively with partners to solve problems when barriers to housing arise
• Implement Coordinated Entry System policies related to referrals, housing transfers, data entry, and grievances
• Complete data entry in HMIS, iCarol, and other databases as required.
• Generate reports on program activities and outcomes for funders and other stakeholders
• Provide technical assistance by presenting information, discussing challenges, and identifying needs
• Develop understanding of HUD and Chicago CoC rules and regulations related to Coordinated Entry; create materials to support others in understanding how to demonstrate compliance with them
• Plan, schedule, and facilitate workgroup meetings with external partners; takes meeting minutes and sends out follow-up items
• Gather feedback from stakeholders, including people experiencing homelessness, on their experience with the Coordinated Entry System
• Raise challenges with the Program Manager to support troubleshooting, as needed.
• Respond to inquiries from housing providers, from community members seeking housing resources and assistance, and to grievances regarding the Coordinated Entry System

Requirements

Qualifications:

• Bachelor's degree in social work, human services or a related field, or an equivalent combination of education and experience.
• Possessing 2-5 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
• Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
• Excellent skills with Microsoft Office products including Excel, Word, PowerPoint, and Outlook.
• Ability to prioritize, meet deadlines and manage changing priorities.
• Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
• Fluency in spoken and written Spanish preferred.

Benefits:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply:

• Please submit cover letter, resume, and salary range requirement