Program Coordinator, Clinical Social Work

City of Hope; California, Duarte (MO, CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a transformative team dedicated to making a real difference in the fight against cancer and other life-threatening illnesses. As a Program Coordinator, you will play a pivotal role in supporting various programs, ensuring that patients receive the assistance they need during critical times. This role involves managing program activities, analyzing data, and performing advanced clerical duties that require a high level of expertise. If you are passionate about helping others and thrive in a dynamic environment, this position offers a unique opportunity to contribute to meaningful change.

Qualifications

• 3+ years of experience in program coordination.
• Strong knowledge of office operations and clerical problems.

Responsibilities

• Coordinate transportation programs for patients and families.
• Manage daily operations of the Immediate Needs Program.

Skills

Program Coordination

Data Analysis

Clerical Expertise

Problem Solving

Education

Bachelor's Degree

Tools

Accreditation Manager Plus (AMP)

Meditract

Job description

Program Coordinator, Clinical Social Work

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago, and Phoenix. Our dedicated and compassionate employees are driven by a common mission: to deliver the cures of tomorrow to the people who need them today.

The Coordinator supports the administration, coordination, implementation, and ongoing evaluation of various programs, including but not limited to the Division of Clinical Social Work, Immediate Needs Transportation, the Department of Supportive Care Medicine, and the Sheri & Les Biller Patient and Family Resource Center (BRC/DCSM). In collaboration with the Directors, the Coordinator manages, coordinates, and facilitates program activities. Key responsibilities include tracking program progress and projects within the institution, conducting professional and analytical tasks to support daily operations, and performing advanced clerical duties. These duties require a high level of expertise and a strong understanding of office operations and problem-solving.

As a successful candidate, you will:

• The Coordinator has a key role in coordinating transportation programs that assist City of Hope patients and family members across the enterprise.
• The Coordinator is responsible for the daily operation of the Immediate Needs Program, sponsored by the County of Los Angeles. The Coordinator ensures patients' needs are met in critical situations by providing vouchers for transportation services. The Coordinator also attends meetings with patient groups to understand their needs.
• Serve as a backup resource for ERP and assist with implementing contracts into Meditract.
• Perform clerical duties of high scope and complexity, requiring strong knowledge and the highest level of expertise in office operations and clerical problems.
• Provide general clerical services that are accurate, reliable, courteous, and timely.
• Triages variable, unpredictable, and sensitive situations, such as telephone calls and walk-ins, in a timely, calm, and professional manner to the appropriate higher-level staff.
• Assist in the care and maintenance of department equipment, office machines, and supplies.
• Troubleshoot problems, report malfunctions, and arrange for repairs.
• Quarterly review Accreditation Manager Plus (AMP) to ensure required metrics are up to date. Prepare reports in compliance with state and Joint Commission review.
• Analyze, create, and maintain databases to house collected data. Determine methods for data collection and reporting.

Qualifications

Your qualifications should include:

• Bachelor's Degree
• Three or more years of experience, or additional experience plus minimum experience requirements may substitute for minimum education.
• One or more years of experience in program coordination.

City of Hope employees' pay is based on work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, please CLICK HERE.