Program Coordinator, AU Abroad

American University; United States; On-site; USD 75,768,000 - 82,656,000; Full time

Benefits offered by this job

Benefits package

Job summary

American University seeks a Program Coordinator for AU Abroad who will manage Terra Dotta, data quality, and reporting to boost student participation in global experiences. This role supports recruitment, retention, and strategic planning by aligning systems, communications, and workflows with university priorities.

Reporting to the Director of Operations, the role requires collaboration with campus partners, strong project management, and the ability to operate with professional independence in

Qualifications

• Bachelor's degree required.
• 1–3 years of relevant experience.
• Experience with Terra Dotta and website maintenance preferred.
• Strong planning, project management, and facilitation skills.

Responsibilities

• Coordinate data collection and reporting for global experiences to inform recruitment and retention.
• Serve as primary liaison with Terra Dotta vendor and update CMS content for AU Abroad sites.
• Support visa letters, course registrations, and data quality checks across global programs.
• Provide front‑line support to students and coordinate outreach and communications.

Skills

Data analysis

Project management

Communication

Collaboration

Education

Bachelor's degree

Tools

Terra Dotta

Excel Pivot charts

BI tools

Job description

Job Description

American University is a student‑centered research institution located in Washington, DC, with highly‑ranked schools and colleges, internationally‑renowned faculty, and a reputation for creating meaningful change in the world.

Department: Operations

Time Type: Full time

Job Type: Regular

FLSA Status: Non‑Exempt

Work Modality: Hybrid 01 (On Campus 3-4 Days/Week)

Union: SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Summary

Reporting to the Director of Operations, the Program Coordinator supports the advancement of the university’s Global Pledge by strengthening the systems, data, and communications that enable increased student participation in global experiences. The position plays a central role in the management of AU Abroad’s digital and operational infrastructure, with primary responsibility for Terra Dotta (CMS and website), data integrity, and reporting that informs recruitment, retention, and strategic planning efforts. Through accessible, student‑centered communications; coordinated data and operational workflows; and timely analysis and reporting, the Program Coordinator plays an active role in shaping positive student experiences across the full lifecycle of global programs. The position supports recruitment for global opportunities, promotes student engagement and persistence, and contributes to retention by ensuring clear guidance, proactive outreach, and responsive operational support. Working collaboratively with campus partners, the role connects systems, communications, and day‑to‑day operations to institutional priorities for global engagement and student success, while exercising independent judgment, professionalism, and strong project management skills.

Essential Functions

• Data and Reporting Coordinate with campus partners—including the Career Center, SIS Abroad, and the Kogod Global Learning Office—to collect and consolidate comprehensive data on student participation in global experiences. Analyze, synthesize, and distribute data related to the university’s Global Pledge, producing reports used by AU Abroad leadership and university administration to assess progress toward strategic goals. Identify and present trends, gaps, and opportunities in student participation data to inform recruitment, access, and retention strategies. Prepare and submit AU’s global mobility data for external reporting, including the Institute of International Education’s annual Open Doors report.
• Database and Website Management Serve as the primary liaison between AU Abroad and the Terra Dotta vendor, managing system requests and enhancements that support the needs of AU Abroad and the Abroad at AU teams. Maintain, update, and optimize AU Abroad websites and Terra Dotta content—including FAQs, application guidance, and instructional resources—to ensure accuracy, usability, accessibility, and alignment with recruitment goals. Support campus partners whose staff use Terra Dotta by providing guidance, troubleshooting assistance, and documentation. Coordinate with OIT and the vendor to support data synchronization between Terra Dotta and university record systems, including student account setup and maintenance. Continuously assess and improve system use, applying Terra Dotta to new functions and projects; provide training and support to staff to promote consistent and effective use.
• Program Operations Support daily operations for designated study abroad cycles or program areas, including updating application materials and pre‑ and post‑decision content in Terra Dotta. Manage process‑based system tasks such as application material audits, form tracking, standard report generation, and data quality checks. Assist with visa‑related administrative tasks, including preparing visa letters, coordinating batch submissions, and assembling standard materials in accordance with established guidelines. Support academic processes related to global programs, including course registration preparation, add/drop tracking, transcript intake, and document verification. Maintain internal tracking tools, shared documentation, and workflows to ensure timely, accurate information exchange across the office.
• Student Support and Engagement Provide front‑line support to students exploring global opportunities by responding to inquiries related to program options, eligibility, timelines, and processes. Offer general advising via email, drop‑ins, information sessions, and class visits; triage complex cases to Program Managers or Associate Directors as appropriate. Represent AU Abroad at recruitment and retention events, including admissions, orientation, and campus engagement activities. Proactively communicate with students to support application completion, pre‑departure readiness, and persistence in global programs. Draft, schedule, and distribute high‑impact communications—such as promotional emails, reminder campaigns, event announcements, and onboarding materials—to encourage participation and timely engagement.
• Special Projects and Administrative Support Provide administrative and operational support for AU Abroad initiatives, including front‑desk coverage during peak periods or staffing gaps. Support student advising functions as needed. Contribute to departmental and university‑wide projects that advance global engagement, student success, and strategic priorities.

Competencies

• Acquiring and Analyzing Information
• Prioritizing and Organizing
• Serving Customers
• Supporting Coworkers
• Displaying Creativity

Position Type and Hours

Full-time. 35 hours per week. May occasionally require work on evenings and weekends. Hybrid working will be offered. Current expectation is 3 days a week on campus, with 2 days per week working remotely. This may change depending on business needs. This position is union eligible.

Salary Range

$30.22 - $32.97 per hour.

Required Education and Experience

• Bachelor’s degree.
• 1 - 3 years of relevant experience.

Preferred Education and Experience

• 2 - 4 years of relevant experience.
• Previous experience with Terra Dotta and website maintenance are strongly preferred.
• Previous experience with Excel Pivot charts or BI tools preferred.

Additional Eligibility Qualifications

• Excellent planning, project management and facilitation skills with high‑level attention to detail.
• Ability to multi‑task, organize and prioritize while maintaining high standards of accuracy and quality.
• Demonstrated organizational skills to establish goals; manage assignments and competing priorities; work under pressure of deadlines; and to follow through to successful completion.
• Excellent interpersonal, verbal and written skills, including the ability to develop and sustain relationships with a variety of stakeholders.
• Must have the ability to function in a fast‑paced, team‑oriented environment.
• Ability to work independently.
• Solid communication and computer skills, along with excellent interpersonal and presentation skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package.

Other Details

Hiring offers for this position are contingent on successful completion of a background check.

Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on‑site at the university.

American University is an E-Verify employer.

Current American University Employees American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

American University is a student centered research institution located in Washington, DC, with highly‑ranked schools and colleges, internationally‑renowned faculty, and a reputation for creating meaningful change in the world.