Program Coordinator (5156C), Summer Sessions, Study Abroad, Lifelong Learning & University Extension

University of California, Berkeley; Berkeley (CA); Hybrid; USD 64,000 - 87,000; Full time

Benefits offered by this job

Remote work up to 5 days/week

UC benefits

Job summary

University of California, Berkeley is seeking a Program Coordinator to support the First-Year Edge & Transfer Edge summer program for newly admitted students. You will partner with the Director to manage advising, logistics, and administrative operations, ensuring a high-quality student experience.

Responsibilities include advising, outreach, orientation, events, data analysis, and program evaluation, with remote work options and UC benefits. A bachelor’s degree is required.

Qualifications

• Bachelor's degree in related area and / or equivalent experience / training. (Required)
• Working knowledge of advising and counseling techniques.
• Skills in judgment and decision making, problem identification, problem-solving, reasoning.
• Interpersonal skills and multicultural competencies; ability to work with diverse populations, including high school students, freshmen and transfer students.
• Effective verbal, written and cross-cultural communication skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks.
• Knowledge of and/or the ability to learn the unit and university rules, regulations, policies and procedures, advises students accordingly.
• Knowledge of and/or the ability to learn student systems and enrollment databases.
• Strong organizational skills and attention to detail.
• Occasional domestic and/or international overnight travel may be required.

Responsibilities

• Academic Advising - 30%: Apply full range of student support services to newly admitted students pursuing the First-Year Edge & Transfer Edge program. Provide on-going advising to prospective and matriculated students, families, and legal guardians and effectively manage a high volume of inquiries from prospective and matriculated students as well as campus and internal partners. Advise Director on university and program specific policies and procedures as well as program development, administration and general logistics. Advise students on topics such as but not limited to eligibility requirements, opt-in/opt-out process, financial aid, academics, housing, support services, and resources for the course enrollment process.

Skills

Advising techniques

Judgment & decision making

Interpersonal multicultural skills

Verbal & written communication

Customer service orientation

Multitasking & prioritization

Enrollment systems knowledge

Education

Bachelor's degree in related area / equivalent experience

Job description

Departmental Overview

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community. SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers engage in campus activities. The department provides more than 2,000 summer courses, early-start programs, study abroad experiences, global internships, and year-around programs or courses, lectures, special events and interest circles for older adults.

Position Summary

Based on the continued growth and expansion of the First-Year Edge & Transfer Edge program, the Program Coordinator is needed to support the execution and management of the program's operations. This position would work with the Director and would be responsible for applying advanced student services expertise and coordinating the academic advising, logistical, programmatic, and administrative operations of the First-Year Edge & Transfer Edge summer program for newly admitted UC Berkeley students.

Responsibilities

• Academic Advising - 30%: Apply full range of student support services to newly admitted students pursuing the First-Year Edge & Transfer Edge program. Provide on-going advising to prospective and matriculated students, families, and legal guardians and effectively manage a high volume of inquiries from prospective and matriculated students as well as campus and internal partners. Advise Director on university and program specific policies and procedures as well as program development, administration and general logistics. Advise students on topics such as but not limited to eligibility requirements, opt-in/opt-out process, financial aid, academics, housing, support services, and resources for the course enrollment process.
• Resolve Student Services-related Issues and Grievances - 10%: Resolve student services-related issues and grievances during and after the course of the program, including course enrollment, billing, withdrawal/cancellation, appeals process, and other related inquiries.
• Recruitment and Outreach - 10%: Plan, implement and participate in virtual, local, domestic, and other outreach events and recruitment opportunities primarily in California as well as hosting and facilitating in-person and online outreach events, such as information sessions and pre-program webinars.
• Student Conduct - 5%: Responsible for interpreting organization policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.
• Student Orientation - 5%: Oversees and may conduct orientations of new students.
• Events - 5%: Plan and implement student programming, events and orientations aimed at equipping newly admitted first-year and transfer students with the knowledge to succeed during the course of the program and in their transition to UC Berkeley.
• Alumni Recruitment Network - 5%: Develops and enhances an alumni recruitment network. Including coordinating the recruitment, hiring, and training process of student staff including program assistants and program ambassadors.
• Emergency and Crisis - 5%: Support emergency and crisis management intervention.
• Confidential Conduct Records - 5%: Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and other regulations.
• Student Databases and Analysis - 5%: Create, update, and maintain student databases and provide data insights and analysis when needed.
• Program Literature and Resources - 5%: Develop and maintain program literature and resources, including program website and knowledge base, and maintain external and on-going communication to various constituents.
• Administrative and Operational Tasks - 5%: Coordinating administrative and operational tasks including but not limited to making purchases, invoice and vendor payments, expense pre-approvals, and reimbursements.
• Evaluate Programs and Make Recommendations - 5%: Evaluate short-term and long-term success of programs and make recommendations to changes in policy, practice, and procedure accordingly.

Required Qualifications

• Working knowledge of advising and counseling techniques.
• Skills in judgment and decision making, problem identification, problem-solving, reasoning.
• Interpersonal skills and multicultural competencies; ability to work with diverse populations, including high school students, freshmen and transfer students.
• Effective verbal, written and cross-cultural communication skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks.
• Knowledge of and/or the ability to learn the unit and university rules, regulations, policies and procedures, advises students accordingly.
• Knowledge of and/or the ability to learn student systems and enrollment databases.
• Strong organizational skills and attention to detail.
• Occasional domestic and/or international overnight travel may be required.

Education / Training

Bachelor's degree in related area and / or equivalent experience / training. (Required)

Salary & Benefits

The budgeted annual salary range that the University reasonably expects to pay for this position is $64,260.00 - $87,360.00. This is an exempt, monthly-paid position. This is a full-time (40 hours/week) Career position eligible for UC benefits.

Other Information

• This position is eligible for up to 5 days/week remote work within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is covered by the collective bargaining agreement between UAW (United Auto Workers) and the University of California Regents for Student Services and Advising Professionals (SV).
• This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.