Program Coordinator (5156C), Summer Sessions, Study Abroad, Lifelong Learning & University Extension #89757

University of California, Berkeley; Berkeley (CA); Hybrid; USD 64,000 - 87,000; Full time

Benefits offered by this job

Remote work up to 5 days/week within U

UC benefits

Job summary

University of California, Berkeley seeks a Program Coordinator to support the First-Year Edge & Transfer Edge summer program for newly admitted students. You will work with the Director to coordinate advising, logistics, and operations to ensure a smooth and welcoming experience.

You will advise students and families, manage inquiries, plan outreach events in California, and maintain confidential records, with remote work flexibility within the United States.

Qualifications

• Working knowledge of advising and counseling techniques.
• Judgment and decision making, problem identification, problem solving, reasoning.
• Interpersonal skills with diverse populations and strong communication.
• Verbal and written communication and customer service focus.
• Ability to multitask and prioritize tasks.
• Knowledge of and ability to learn unit and university rules and enrollment databases.
• Strong organizational skills and attention to detail.

Responsibilities

• Apply full range of student support services to newly admitted students in the First-Year Edge & Transfer Edge program.
• Provide ongoing advising to prospective and matriculated students, families, and guardians, and manage inquiries.
• Advise Director on policies, program development, administration and logistics.
• Advise students on eligibility, financial aid, housing, enrollment processes.
• Resolve student services issues during and after the program, including billing and appeals.
• Plan and participate in outreach events primarily in California, including information sessions and webinars.
• Interpret policies and advise on conduct, grievances, and discrimination issues.
• Oversee orientations for new students.
• Plan and implement student programming and orientations for new students' success.
• Develop alumni recruitment network and train student staff.

Skills

Advising

Counseling

Multitasking

Communication

Customer service

Interpersonal skills

Education

Bachelor's degree

Job description

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence.

Learn more about some of our accomplishments at Points of Pride.

Departmental Overview

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community.

SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers engage in campus activities. The department provides more than 2,000 summer courses, early-start programs, study abroad experiences, global internships, and year‑around programs or courses, lectures, special events and interest circles for older adults.

Position Summary

Based on the continued growth and expansion of the First-Year Edge & Transfer Edge program, the Program Coordinator is needed to support the execution and management of the program's operations. This position would work with the Director and would be responsible for applying advanced student services expertise and coordinating the academic advising, logistical, programmatic, and administrative operations of the First-Year Edge & Transfer Edge summer program for newly admitted UC Berkeley students.

Application Review Date

The First Review Date for this job is November 23, 2026. For full consideration, please apply on or before the first review date.

Responsibilities

• Apply full range of student support services to newly admitted students pursuing the First-Year Edge & Transfer Edge program.
• Provide on-going advising to prospective and matriculated students, families, and legal guardians and effectively manage a high volume of inquiries from prospective and matriculated students as well as campus and internal partners
• Advise Director on university and program specific policies and procedures as well as program development, administration and general logistics.
• Advise students on topics such as but not limited to eligibility requirements, opt-in/opt-out process, financial aid, academics, housing, support services, and resources for the course enrollment process.
• Resolve student services-related issues and grievances during and after the course of the program, including course enrollment, billing, withdrawal/cancellation, appeals process, and other related inquiries.
• Plan, implement and participate in virtual, local, domestic, and other outreach events and recruitment opportunities primarily in California as well as hosting and facilitating in-person and online outreach events, such as information sessions and pre-program webinars
• Responsible for interpreting organization policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.
• Oversees and may conduct orientations of new students.
• Plan and implement student programming, events and orientations aimed at equipping newly admitted first-year and transfer students with the knowledge to succeed during the course of the program and in their transition to UC Berkeley
• Develops and enhances an alumni recruitment network. Including coordinating the recruitment, hiring, and training process of student staff including program assistants and program ambassadors
• Support emergency and crisis management intervention
• Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and other regulations
• Create, update, and maintain student databases and provide data insights and analysis when needed.
• Develop and maintain program literature and resources, including program website and knowledge base, and maintain external and on-going communication to various constituents
• Coordinating administrative and operational tasks including but not limited to making purchases, invoice and vendor payments, expense pre-approvals, and reimbursements
• Evaluate short-term and long-term success of programs and make recommendations to changes in policy, practice, and procedure accordingly.

Required Qualifications

• Working knowledge of advising and counseling techniques.
• Skills in judgment and decision making, problem identification, problem-solving, reasoning.
• Interpersonal skills and multicultural competencies; ability to work with diverse populations, including high school students, freshmen and transfer students.
• Effective verbal, written and cross-cultural communication skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks.
• Knowledge of and/or the ability to learn the unit and university rules, regulations, policies and procedures, advises students accordingly.
• Knowledge of and/or the ability to learn student systems and enrollment databases.
• Strong organizational skills and attention to detail.
• Occasional domestic and/or international overnight travel may be required.

Education / Training

• Bachelor's degree in related area and / or equivalent experience / training.(Required)

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $64,260.00 - $87,360.00.

• This is an exempt, monthly-paid position.
• This is a full-time (40 hours/week) Career position eligible for UC benefits.

Other Information

• This position is eligible for up to 5 days/week remote work within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is covered by the collective bargaining agreement between UAW (United Auto Workers) and the University of California Regents for Student Services and Advising Professionals (SV). More information is available at: https://ucnet.universityofcalifornia.edu/resources/employment-policies-contracts/bargaining-units/sv-student-services-and-advising-professionals/contract/

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

“Misconduct” Means Any Violation Of The Policies Or Laws Governing Conduct At The Applicant’s Previous Place Of Employment, Including, But Not Limited To, Violations Of Policies Or Laws Prohibiting Sexual Harassment, Sexual Assault, Or Other Forms Of Harassment, Discrimination, Dishonesty, Or Unethical Conduct, As Defined By The Employer. For Reference, Below Are UC’s Policies Addressing Some Forms Of Misconduct

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.