Program Coordinator 196-09-26

Colonial Group; Keizer (OR); On-site; USD 56,000 - 75,000; Full time

Job summary

NorthWest Senior & Disability Services (NWSDS) seeks a Program Coordinator to support the Community Programs team. This role coordinates SHIBA, MIPPA, and SMP services, helping consumers access accurate information and services.

The ideal candidate will manage volunteers and assist with outreach, training, and documentation. The position requires coordinating with state agencies and community partners, maintaining records, and delivering high-quality program support.

Qualifications

• Associate degree in social services, public administration, business, or related field with 2 years of relevant experience, or 4 years in program coordination/volunteer management.
• Experience coordinating programs, volunteers, outreach, and community services is preferred.

Responsibilities

• Coordinate SHIBA, MIPPA, SMP services and provide training and guidance.
• Recruit, train, and support volunteers; monitor service quality.
• Provide guidance to volunteers to ensure timely, accurate, and policy-compliant service.

Skills

Volunteer management

Program coordination

Outreach

Public benefits knowledge

Communication

Education

Associate degree

4 years experience in similar role

Tools

Office software

Spreadsheets

Presentation tools

Job description

NorthWest Senior & Disability Services (NWSDS) is seeking a Program Coordinator to join our Community Programs team. This position will coordinate SHIBA, MIPPA, and SMP services to support accurate, timely, accessible, and effective assistance to consumers.

This is an excellent opportunity for a program professional who enjoys coordinating community-based services, supporting volunteers, and helping consumers access accurate and timely information.

This description is a general summary of the position and does not include all duties that may be assigned. Employees may be required to perform other job-related duties as necessary to meet the operational needs of the Agency.

What You Will Do

In this role, you will:

• Serve as an Agency resource on Medicare, Medicaid, SHIBA, MIPPA, SMP, and related program requirements; research and communicate information about benefits, services, and resources to employees, volunteers, consumers, families, caregivers, and community partners; and provide training, technical assistance, and program guidance as needed
• Recruit, train, coordinate, and support volunteers; monitor volunteer service quality and delivery within the assigned service area
• Provide onsite and ongoing functional guidance to volunteers to promote accuracy, sound judgment, timely service, and compliance with policy, procedure, and program requirements
• Serve as a liaison among the Oregon Insurance Division SHIBA Program Director and Field Officers, the Aging and People with Disabilities Division SMP Program Analyst, Agency staff, and SHIBA and SMP volunteers
• Research and communicate information about Medicare, Medicaid, benefits, services, resources, and program requirements to employees, volunteers, consumers, families, caregivers, and community partners
• Support outreach, education, presentations, and community engagement related to assigned programs
• Maintain required records and prepare reports documenting program activities, volunteer services, training, consumer contacts, and outcomes
• Work with community partners and public agencies to support program coordination, compliance, and effective service delivery

What We Are Looking For

The ideal candidate will bring:

• Working knowledge of Medicare and Medicaid programs, including eligibility, benefits, enrollment, coverage, and related consumer resources
• Experience coordinating programs, volunteers, outreach, education, community services, or special projects
• Ability to explain program requirements and complex information clearly and respectfully to varied audiences
• Strong communication, training, presentation, and relationship-building skills
• Ability to plan, organize, prioritize, and coordinate multiple assignments, activities, and deadlines
• Ability to exercise sound judgment, protect confidential information, recognize when consultation is needed, and work effectively with diverse individuals and communities
• Proficiency with standard office equipment, business software, electronic databases, spreadsheets, and presentation tools

Minimum Qualifications

A qualified applicant will have:

• An associate degree from an accredited college or university in social services, public administration, business, or a related field and two (2) years of progressively responsible experience in program coordination, program administration, volunteer management, program development, or a related area; or
• Four (4) years of progressively responsible experience in program coordination, program administration, volunteer management, program development, or a related area

Preference will be given to candidates with experience working in a public agency, programs serving older adults or people with disabilities, or Medicare, Medicaid, health insurance counseling, or related public benefit programs.

Work Environment

This position works in office and community settings, with occasional travel to agency sites, volunteer locations, and community events. The role involves frequent interaction with consumers, volunteers, staff, community partners, and public agency representatives; handling confidential information; and managing multiple priorities in a community-focused environment.

Why Join NWSDS?

At NWSDS, you will:

• Be part of a mission-driven organization serving older adults and people with disabilities
• Support programs that help consumers access important health insurance and public benefit information
• Work collaboratively with volunteers, community partners, and public agencies
• Contribute to meaningful program outcomes and service improvements

Equal Opportunity Employer

NWSDS is an Equal Opportunity Employer committed to building a diverse and inclusive workforce.