Program Coordinator

A Caring Heart Nursing Services; West Springfield (MA); Presencial; USD 52 000 - 68 000; Tempo integral

Resumo da oferta

A Caring Heart Nursing Services in West Springfield, MA is seeking a full-time Program Coordinator to manage homecare programs, support daily operations, and ensure services align with clinical standards.

You will organize client schedules, track program activities, maintain documentation, and facilitate communication among clients, families, and care teams. Strong project management, organizational skills, and bilingual English/Spanish abilities are valued.

Qualificações

• Program Management and Program Development to coordinate homecare services.
• Strong Communication and Customer Service skills to interact effectively with clients, families, and multidisciplinary staff.
• Experience with Project Management to support implementation, tracking, and improvement of programs and initiatives.
• Organizational and time management skills to handle multiple priorities in a fast-paced, client-centered environment.
• Proficiency with basic office software and electronic documentation systems.
• Previous experience in healthcare, homecare, or a related service environment is preferred.
• High school diploma or equivalent required; postsecondary education in health services, social services, or a related field is a plus.

Responsabilidades

• Coordinate homecare programs and support daily operations.
• Organize client schedules and track program activities.
• Maintain documentation and support communication between clients, families, and care teams.
• Collaborate with nurses and team members to monitor program performance and implement workflow improvements.
• Respond to inquiries and provide excellent customer service in a compassionate care environment.

Conhecimentos

Program Management

Program Development

Communication

Customer Service

Project Management

Organizational Skills

Time Management

Office Software

Bilingual English/Spanish

Formação académica

Associate degree or nursing diploma/degree

High School diploma or post-secondary education

Postsecondary education in health or related fields

Ferramentas

MS Word

Excel

Descrição da oferta de emprego

The responsibility and authority for the administrative management of the office in the absence of the

Administrator. Day to day activities include: office reception, ordering of office supplies and forms,

managing office cleaning, biohazard pickups, and shredding pickups. Managing the postal needs,

postage, pickups, mailings etc. Direct responsibility for management of the answering service contract.

Qualifications

Associate degree (preferred) or nursing diploma/degree (LPN licensure is acceptable).

High School graduate or proof of post-secondary education if high school transcript is unavailable.

Computer literate in MS Word and Excel.

Organized, meticulous and gives attention to detail.

Must be able to read, write and maintain simple records in English and Spanish

Excellent Telephone skills.

Must have a criminal background check

Company Description

A Caring Heart Nursing Services is a Medicare accredited, CHAP certified homecare company founded by a team of experienced and compassionate nurses. The organization is dedicated to promoting health and healing in the comfort of each client’s home, providing high-quality nursing and supportive care. Team members advocate for clients and consistently go above and beyond to address individual needs and preferences. The company values professionalism, empathy, and collaboration, creating a supportive environment for both clients and staff. Applicants can expect to join a mission-driven organization focused on exceptional homecare services and client-centered outcomes.

Role Description

the Program Coordinator is a full-time, on-site position based in West Springfield, MA. This role is responsible for coordinating homecare programs, supporting daily operations, and ensuring services are delivered in alignment with clinical standards and organizational policies. Day-to-day tasks include organizing client schedules, tracking program activities, assisting with program development, maintaining documentation, and supporting communication between clients, families, and care teams. The Program Coordinator will collaborate with nurses and other team members to monitor program performance, resolve service issues, and help implement improvements in workflow and client experience. The role also involves responding to inquiries, providing excellent customer service, and contributing to a compassionate, efficient, and reliable care environment.

Qualifications

• Demonstrated ability in Program Management and Program Development to coordinate and enhance homecare services.
• Strong Communication and Customer Service skills to interact effectively with clients, families, and multidisciplinary staff.
• Experience with Project Management to support implementation, tracking, and improvement of programs and initiatives.
• Organizational and time management skills to handle multiple priorities in a fast-paced, client-centered environment.
• Proficiency with basic office software and electronic documentation systems.
• Previous experience in healthcare, homecare, or a related service environment is preferred.
• Ability to work collaboratively, exercise sound judgment, and maintain confidentiality and professionalism.
• High school diploma or equivalent required; postsecondary education in health services, social services, or a related field is a plus.