Program Coordinator

Guardian Angel Settlement Association; St. Louis (MO); In loco; USD 50.000 - 54.000; Tempo pieno

Descrizione del lavoro

Guardian Angel Settlement Association is seeking a Program Coordinator to deliver a range of services, including intake meetings, determining program eligibility, case management, and referrals, while adhering to established policies and procedures.

As Program Services Coordinator, you will plan, develop, and manage processes for clients in the social stability program, supervise staff, and collaborate with referrals, healthcare providers, and clients to ensure smooth intake and ongoing support.

Competenze

• Bachelor’s or Master’s degree in a related field (e.g., Human Development & Family Studies, Social Work).
• Knowledge of program operations and data management.
• Strong verbal and written communication skills.
• Experience with confidential records, compliance, and data protection.

Mansioni

• Plan, develop, and manage the processes of clients receiving services from the social stability program.
• Supervise and manage program staff.
• Conduct intake assessments to determine eligibility and client needs.
• Maintain accurate client records and documentation with confidentiality.
• Provide orientation and information to new clients about program objectives, rules, and expectations.
• Coordinate referrals from social service agencies and healthcare providers for seamless intake.
• Screen clients for risks or suitability and make recommendations.
• Serve as a liaison between clients and program staff; address inquiries and progress.
• Utilize software/databases to input and maintain client information.
• Assist in marketing and promoting the program to potential participants and referring organizations.
• Schedule client appointments, meetings, and program sessions.
• Generate reports on intake statistics, participation, and outcomes.
• Ensure compliance with legal and ethical standards and data protection laws.
• Provide support services (e.g., transportation, resources) as needed; handle emergencies.
• Identify process improvements and recommend enhancements for intake processes.
• Demonstrate cultural sensitivity and inclusivity when serving diverse clients.

Conoscenze

Office 365

Salesforce

QuickBooks

Communication

Organization

Formazione

Master's or Bachelor's degree in Human Development & Family Studies, Social Work, or related field

Strumenti

Office 365

Salesforce

QuickBooks

Descrizione del lavoro

The position as Program Coordinator provides a variety of services including conducting intake meetings with families, assisting in determining program eligibility, case management, and making referrals. Program Coordinator must comply with established policies and procedures. Salary Range: $50,000–$54,000 annually, commensurate with qualifications, experience, and relevant skills.

Core Functions:

As Program Services Coordinator you play a vital role in planning, developing, and managing the processes of clients receiving services from the social stability program.

Supervision: Supervise and manage program staff

Client Assessment: Conduct initial assessments or interviews to determine the eligibility and specific needs of individuals seeking to enroll in the program.

Documentation: Maintain accurate records and documentation related to client information, including personal details and program requirements.

Orientation: Provide orientation and information to new clients, explaining program objectives, rules, and expectations.

Referral Coordination: Collaborate with referral sources, such as social service agencies or healthcare providers, to ensure a seamless intake process.

Screening: Screen clients for any potential risks, contraindications, or suitability for the program, and make recommendations accordingly.

Communication: Serve as a point of contact between clients and program staff, addressing inquiries, concerns, and communicating client progress.

Data Management: Utilize software and databases to input and maintain client information, ensuring data confidentiality and accuracy.

Program Promotion: Assist in marketing and promoting the program to potential participants and referring organizations.

Scheduling: Coordinate client appointments, meetings, and program sessions, ensuring efficient scheduling and adherence to program timelines.

Reporting: Generate reports on intake statistics, program participation, and outcomes, and provide feedback for program improvement.

Compliance: Ensure adherence to legal and ethical standards, such as maintaining confidentiality, following data protection laws, and complying with program regulations.

Support Services: May offer additional support services to clients, such as assisting with transportation, accessing resources, or addressing emergencies.

Problem Resolution: Handle client issues and concerns, working to resolve conflicts or challenges that may arise during the intake process.

Continuous Improvement: Collaborate with program management to identify areas for improvement in the intake process and make recommendations for enhancements.

Cultural Sensitivity: Display cultural competence when dealing with a diverse clientele, recognizing, and respecting individual differences.

Contacts

Internal: External:

• Interacts regularly with CEO, Chief Impact Officer, Leadership team and staff to communicate business goals and objectives and SOPs.
• Regularly interacts with clients and volunteers.
• Work closely with the Sr. Director of Programs, attending meetings, actively participating in planning, and coordinating all details related to social stability activities.

Qualifications:

• Master's degree or Bachelor's degree in Human Development & Family Studies, Liberal Arts & Sciences, or Social Work
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge of business management and human resources principles and practices
• A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates stronger and more efficient organizations.
• Team player with a flexible, creative approach and a commitment to Guardian Angel’s mission
• Intermediate computer skills with a strong base in Office 365, Salesforce, and QuickBooks
• Highly organized and able to prioritize and manage multiple and varied projects.
• Superior verbal and written communication skills and ability to understand and critically analyze complex documents and contracts.
• Proven ability to develop and maintain cooperative relationships with individuals from diverse backgrounds, including Board members, vendors, representatives of other nonprofits, staff, and clients.
• Proven ability to apply policies and procedures in a fair and consistent manner.
• Proven ability to exhibit emotional control, patience, and persistence in stressful circumstances.
• Ability to maintain a high level of confidentiality.
• Ability to maintain professional boundaries with all staff and clients.

Physical Requirements:

• Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds.

This position requires a Bachelor's degree in social work or a related field.

If you are passionate about making a difference in the lives of children and families, we encourage you to apply for this rewarding opportunity.