Program Coordinator

Shelby American, Inc.; Red Oak (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Program Coordinator to join their team in Red Oak, IA. This full-time role involves evaluating individual needs, developing person-centered plans, and ensuring the delivery of high-quality services to individuals with disabilities. You will collaborate with a diverse team, maintain accurate documentation, and actively participate in training programs. If you are passionate about making a positive impact and have the skills to support individuals in their rehabilitation journey, this opportunity is perfect for you. Join a supportive environment where your contributions will enhance the lives of those you serve.

Benefits

Hire-on Bonus

Flexible Scheduling

Continuing Education Opportunities

Qualifications

• Bachelor's degree in human services or equivalent experience preferred.
• One year of experience in direct care or educational capacity required.

Responsibilities

• Evaluate individual needs and recommend appropriate services.
• Document individual performance and maintain accurate records.
• Coordinate with staff for person-centered plans and services.

Skills

Verbal Communication

Written Communication

Judgment Skills

Compassion towards Individuals with Disabilities

Organizational Skills

Education

Bachelor's Degree in Human Services or Related Field

Equivalent Experience in Human Services

Tools

Excel

Word

Setworks

Job description

Description

This is a full-time position in Red Oak, IA. The hours are Monday-Friday, 8 am-4:30 pm.

This is a hire-on bonus eligible position.

I. Job Overview

The Program Coordinator is directly responsible to the Program Coordinator Team Leader. This position is a full-time, professional-level position.

II. Specific Job Duties and Responsibilities:

1. Assume responsibility for persons served during their course of rehabilitation. Become familiar with individuals served and their backgrounds.
2. Evaluate individual needs and recommend appropriate services to meet these needs.
3. With the assistance of appropriate staff, individuals, family members, guardians, and the referring agency, develop and write person-centered plans to assure appropriate services are provided.
4. Responsible for completion of quarterly progress reports and all other reports related to the person-centered plan.
5. Work with supervisors in the various service areas to develop and implement appropriate services and person-centered plans.
6. Document individual performance including activities involved in and behaviors observed. Keep all charting, incident reports, and daily reports up-to-date and accurate.
7. Conduct and/or attend meetings to gather input regarding the establishment of training objectives pertaining to the program area.
8. Maintain ongoing communication regarding pertinent individual information with outside agencies (social workers, case managers, residential providers, guardians, etc.).
9. Counsel individuals as needed and as appropriate.
10. Coordinate staffings involving the individual and interdisciplinary team members.
11. Responsible for distributing all person-centered plans and progress information forms to appropriate staff in a timely manner. Follow up as needed.
12. Assist individuals in completing required documentation and forms such as consents and service agreements.
13. Observe and evaluate individuals in different phases of programming on a quarterly basis.
14. Ensure goals are entered on the electronic documentation system before the new person-centered plan or addendum takes effect.
15. Assist with referrals, discharges, and follow-up of individuals on their caseload that have successfully completed the program or have been terminated for other reasons.
16. Review and evaluate individual performance in each of the program components to ascertain the appropriateness of program design, the presence of measurable goals, and accurate methods of measuring progress, data collection, and time frames.
17. Ensure critical individual information for case records is updated as needed.
18. Be familiar with established behavior management techniques and crisis intervention strategies to ensure the physical safety of individuals and self during a behavioral crisis situation.
19. Be directly involved in hands-on training occurring in residential, vocational, and day habilitation services. Become familiar with individuals and their unique needs.
20. Complete and follow-up on incident reports as needed.
21. Participate in the agency’s overall safety program, including becoming familiar with emergency drill procedures and training in CPR and first aid procedures.
22. Work with physically and verbally aggressive individuals.
23. Participate in and cooperate with agency investigations.
24. Ensure proper funding is obtained and maintained.
25. Participate in monthly Client Services and Program Coordinator meetings.
26. Assist with case records review as directed.
27. Handle all other duties as assigned by the Program Coordinator Team Leader, Director of Operations, and/or the Executive Director.

III. Essential Functions:

1. Professionally evaluate the appropriateness of placement, services, progress, and supports for each individual.
2. Compile and review treatment plans. Perform follow-up to determine quantity and quality of service provided to persons served and the status of individual cases.
3. Formally evaluate the capabilities of each individual on the caseload.
4. Interpret a variety of assessments and evaluations. Make recommendations for service provision based on interpretation.
5. Counsel and aid individuals and families requiring assistance from social service agencies.
6. Secure information such as medical, psychological, employment, and social factors contributing to the situation of each person served.
7. Work in collaboration with agency staff and other professionals to enhance person-centered plans.
8. Be involved in training and instructional programs to promote individuals served to reach their goals.
9. Represent the agency to potential individuals, funding sources, monitoring agencies, and parents/guardians.
10. Carry out behavior management policies and procedures. Physically and verbally assist in dealing with aggressive behavioral outbursts by persons served.
11. Ability to complete and interpret electronic documentation.
12. Complete all required paperwork by deadlines given.
13. Be an active participant on various agency committees and teams.
14. Work in collaboration with agency staff to ensure the provision of high-quality services.
15. Comply with state and federal regulations regarding HIPAA (Health Insurance Portability and Accountability Act).
16. Maintain confidentiality regarding Protected Health Information (PHI) of the individuals served.

IV. Qualifications/Requirements

1. Prefer bachelor’s degree in human services, education, or related specialties or equivalent experience in the human services field.
2. Must have at least one year of experience in a direct care position or educational capacity.
3. Must participate in continuing education coursework relating to job duties.
4. Ability to understand and relate to individuals with disabilities.
5. Must provide an appropriate adult model for individuals to learn from.
6. Prefer previous experience and knowledge in Medicaid funded services.
7. Experience in computer use, proficient in Excel, Word, and Setworks.
8. Exhibit above-average verbal and written communication skills.
9. Must exercise good judgment skills.
10. Must be able to maintain confidentiality.
11. Must be responsible and self-motivated.
12. Must be able to adapt to changes in schedule with little or no notice.
13. Ability to interpret a variety of assessment tools and evaluations.
14. Demonstrated ability to initiate plans and organize for achievement of plans.
15. High human relation skills – ability to meet and deal effectively with the public.
16. Must possess the ability to communicate with individuals, parents, and professionals.
17. Ability to understand, relate to, and be compassionate towards people with disabilities.
18. Obtain and maintain a valid Iowa chauffeur license.
19. Flexibility in scheduling of hours worked is needed, being available to clientele during business hours Monday through Friday.
20. Must be willing to work with others as a team to accomplish tasks.
21. Demonstrate the ability to work under pressure to meet deadlines.
22. Must be willing to work at least 40 hours per week.
23. Individual must not have or be a carrier of a serious infectious or communicable disease.
24. Must not have been legally convicted of any type of abuse, assault, or bodily injury.

V. Physical Requirements:

1. Ability to travel between various agency locations.
2. Physical ability to assist individuals in regaining balance, transferring from sitting, standing, or a prone position.
3. Ability to physically assist individuals to ensure their safety.
4. Ability to lift up to 55 pounds.