Program Coordinator

HeartShare Human Services of New York; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Join a leading organization dedicated to improving the lives of individuals with developmental disabilities as a Program Coordinator. You will manage the daily operations of multiple residential programs, ensuring regulatory compliance while providing effective leadership and direction. This role involves significant engagement in client services, program development, and staff supervision, making it ideal for a motivated professional with a passion for community service.

Benefits

Paid time off including holidays and personal days

Professional development opportunities

Medical and dental benefits

Employer-paid life insurance

Matching 403(B) retirement plans

Qualifications

• Minimum three to five years supervisory experience in I/DD residential program.
• Expertise in person-centered care and knowledge of best practices for supporting individuals with I/DD.
• Strong leadership, team building, mentoring, and coaching skills.

Responsibilities

• Oversee the day-to-day operations of residential programs.
• Ensure compliance with regulatory standards and internal policies.
• Manage documentation, fiscal matters, and staff supervision.

Skills

Leadership

Team Building

Interpersonal Skills

Communication Skills

Education

High school diploma/GED required

Bachelor's degree preferred

Job description

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Position Summary

Reporting to the Director of Programs, the Coordinator for the oversight of the day-to-day operations of two or more residential programs serving people with developmental disabilities. The Coordinator is also responsible for providing leadership, vision, and direction in the following areas: client services; program development; fiscal management, regulatory compliance; physical plant management; and program staffing.

Description

Position Summary

Reporting to the Director of Programs, the Coordinator for the oversight of the day-to-day operations of two or more residential programs serving people with developmental disabilities. The Coordinator is also responsible for providing leadership, vision, and direction in the following areas: client services; program development; fiscal management, regulatory compliance; physical plant management; and program staffing.

Primary Responsibilities And Essential Functions Of Position

Program Operations

• Participate and attend required meetings such as quarterly medical and clinical meetings and as needed, Day Program and Life Plan meetings. Ensure recommendations are occurring as prescribed
• Along with the Residence Manager, ensure that programs meet and exceed all regulatory standards and that program staff follow all state and federal regulations, as well as HeartShare’s internal policies and procedures. Ensure that programs satisfactorily pass both internal HeartShare surveys and OPWDD surveys/audit and that no 45 or 60 day letters are issued
  
  

Documentation and Fiscal

• Manage review of approvals the Human Rights Committee (HRC), ensure monthly check of client records to determine expiring approvals, submit completed packages and check for approvals from HRC as needed
• In accordance with the agency’s policy, secure documents for submission including but not limited to Scripts, Informed Consent Forms, PPT sign offs etc.
• Along with the Program Manager, review Pcare daily to ensure that staff are documenting services as needed
• Reconcile clients’ PA accounts bi-weekly and scan appropriate documents such as ledgers, receipts and bank statements to SharePoint monthly
• As needed, complete bank withdrawals and ensure proper security and recording of funds
• As needed, make requests from DOFM in accordance with the agency’s policy and process
  
  

Quality Assurance

• As needed, receive SODs from the QA department and disseminate to PPT
• Develop the POCA and submit to the Director of Programs (DOP) for approval and ensure submission of approvals to QA
• Complete observations as appropriate, provide timely feedback and completion of the form for submission
  
  

Staff Supervision and Development

• Hire, supervise and develop direct reports and staff
• Participate in interview screenings, hiring events and job fairs
• Approve staff evaluations by Assistant Coordinators based on the agency policies
  
  

Qualifications

Qualifications

• High school diploma and or GED required. Bachelor's degree from four-year college or equivalent preferred.
• Minimum three to five years supervisory experience in a I/DD residential program
• Strong leadership, team building, mentoring, coaching staff
• Excellent communication skills, and interpersonal skills
• Expertise in person-centered care and knowledge of best practices for supporting individuals with I/DD and OPWDD
  
  

Benefits

What we offer once YOU join our growing family:

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal)
• Professional development opportunities
• Team environment
• Medical and dental benefits
• Employer-paid life insurance
• Optional insurance (life, disability, etc.)
• Matching 403(B) retirement plans
• Flexible spending account (dependent care, medical, parking, and transit)
• Employee assistance program
  
  

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About HeartShare

Who WE ARE:

For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives. To learn more about HeartShare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram Facebook

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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