Program Coordinator

Intertek Group; Kentwood (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

PTO

Tuition reimbursement

Job summary

Intertek is seeking a Program Coordinator in Kentwood, MI to support the Transportation Technologies team with administrative duties, project timelines, and cross‑functional coordination. The role emphasizes customer activity tracking, onboarding, and policy updates in a fast‑paced environment.

The position offers standard business hours, growth opportunities, and access to Intertek’s comprehensive benefits package including medical, dental, vision, life and disability coverage, a 401(k) with

Qualifications

• Must have strong communication and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Customer-focused with attention to detail and accuracy.
• Experience with onboarding of customers and creating forms is a plus.

Responsibilities

• Assist with tracking and reporting of customer activities and inquiries.
• Coordinate policy changes and updates.
• Assist with onboarding of new customers.
• Create and manage forms.
• Perform other duties as assigned.

Skills

Communication

Time management

Detail-oriented

Multitasking

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Program Coordinator – Kentwood, MI

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Program Coordinator to join our Transportation Technologies team in Kentwood, MI. This is a fantastic opportunity to grow a versatile career in administration.

Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely. Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Program Coordinator is responsible for supporting the technical, production, quality, and administrative teams with any tasks and projects related to the department.

Perform administrative duties to support the department. Develop realistic project timelines and communicate with relevant team members to keep work moving forward.

Shift/Schedule: Monday - Friday, 8am to 5 pm

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Assisting with, tracking and reporting of customer activities and inquiries
• Coordinate policy changes and updates
• Assist with onboarding of new customers
• Create and manage forms
• Other duties as assigned

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• High school diploma or equivalent
• Microsoft Office software experience including Word, Excel, Outlook
• 2 years' experience in office administration
• Proven ability to independently plan, organize, and complete projects within established standards, objectives, and time frames
• Ability to communicate effectively in both verbal (including via telephone) and written formats
• Ability to work in a fast-paced, multi-tasking environment with shifting priorities
• Must be customer focused and quality driven
• Must be detail-oriented and able to effectively prioritize and organize workload, with efficient time management
• Ability to sit and work on a computer for prolonged periods of time
• Physical dexterity to perform the clerical functions which are inherent to the position, such as: data entry via computer keyboard, writing, operating a telephone, and filing

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.