Program Coordinator

Ada S. McKinley Community Services, Inc.; Chicago (IL); On-site; USD 59,000 - 79,000; Full time

Job summary

Ada S. McKinley Community Services, Inc. is seeking a Residential Services Supervisor to oversee residential programs in Chicago, IL. The role focuses on supervision, program development, and ensuring compliance with regulatory requirements.

The position reports to the Director of Residential Services and requires strong leadership, collaboration with IDT, and the ability to coordinate service delivery and staff training. On-site work in multiple facilities is expected.

Qualifications

• Bachelor's degree in Human Services or related field required.
• Minimum 5 years of experience working directly with people with Developmental Disabilities and 3 years of progressive management experience.
• Must possess valid/current driver’s license and annual clearance of the agency background screening process.

Responsibilities

• Provides direct supervision, coaching, feedback and evaluation to Residential Managers.
• Assist the Director of Residential Services with payroll.
• Ensures ISP components and related plans are completed and compliant.
• Collaborates with the interdisciplinary team (IDT) on PCP/ISP processes and meetings.
• Coordinates service delivery, case management, and waiver authorizations as needed.
• Oversees staff training, orientation, and documentation for all direct care staff.

Skills

Team coordination

Communication

Education

Bachelor's degree in Human Services or related field

Job description

Job Category: Employment Community Support Services

Requisition Number: PROGR001323

• Posted : August 6, 2026
• Full-Time
• On-site
• Salary : $68,834 USD per year

Locations

Showing 1 location

Hammond House
6701 S Morgan St
Chicago, IL 60621, USA

Hammond House
6701 S Morgan St
Chicago, IL 60621, USA

Knight House
6600 S Stewart Ave
Chicago, IL 60621, USA

Knight House
6600 S Stewart Ave
Chicago, IL 60621, USA

Reports To:Director of Residential Services

• Provides direct supervision, coaching, feedback and evaluation to Residential Managers with the completion of his/her job duties.
• Assist the Director of Residential Services with preparing payroll.
• Ensures apartments and homes are maintained in proper condition to ensure compliance to regulatory requirements and support for the lifestyle of people served.
• Works with the person supported and their team to develop the Person-Centered Individual Service Plan (ISP) process, planning and implementation is completed.
• Ensure and monitors residents progress toward achieving objectives at least monthly and adjusts implementation strategies, accordingly, providing retraining to staff as necessary.
• Completes required assessments i.e., safety plans, evacuation, voting? Yes –voting assessments should be completed, and this is an example of one assessment etc.
• Ensures residential, medical, behavioral and other clinical portions of the ISP are completed for services provided or contracted by Ada S. McKinley.
• Conducts Person Centered Planning meetings.
• Collaborates with the interdisciplinary team (IDT) in developing and implementing the following:
• Ensures all interdisciplinary team members are invited to all meetings, including but not limited to: 30-Day Person Centered Plan (PCP) for new admissions, annual PCP review, any subsequent IDT meeting needed prior to annual PCP review, hospitalization/rehabilitation discharge planning, ADA S. McKinley discharge.
• Completes implementation strategies for outcomes written by ISC within 20 days of receiving parent/guardian approved PCPs and documents implementation strategy approval attempts (3 minimum).
• Providing all home staff with initial training on implementation strategies, and additional training as requested by home management. Maintains documentation of training for all direct care staff.
• Develops outcomes that support quality of life and represent what is important to and for the individual served.
• Ensures staff are trained in all required topics, including but not limited to First Aid, CPR, Individual Rights, Incident Management and Reporting, ISP goal documentation, and all required trainings; conducting relevant training as needed
• Oversees new staff orientation applicable to the program, site, and individual.
• Acts as liaison between families, guardians, and external agencies.
• Maintains all pertinent information related to the persons supported.
• Coordinates service delivery and case management for services provided or contracted.
• Completes Mental Health Assessment for all individuals served with primary mental health diagnoses (SLOF), including quarterly and six-month reports.
• Attends all psychiatric appointments for individuals on their caseload and ensures required paperwork is complete/provided.
• Supervises waiver authorizations to include identification of waiver services needed as part to the ISP process or changing needs of an individual, assures documentation of waiver services, and secures authorizations prior to expiration.
• Coordinates and collaborates with day program and visits work locations.
• Administrative supervision of health care functions to include coordination of medical appointments, medication administration, medication exchange and health care documentation.
• Collaborates with clinicians to ensure needs to the persons supported are met and attends meetings as needed.
• Assists with management of individual funds in accordance with policies and procedures.
• Manages all data collection.
• Completes quarterly reports and any other report that is needed based on the person-centered plan.
• Providing clear and concise, step-by-step instructions for implementation by direct care staff.
• Providing all home staff with initial training on implementation strategies, and additional training as requested by home management. Maintains documentation of training for all direct care staff.
• Attends monthly team meetings for homes where participants on their caseload reside, as requested.
• Attends all required meetings, trainings and court appearances.
• On call after normal business hours to address any emergencies and/or concerns.
• Prepares for internal/external monitoring, surveys and audits.
• Performs other duties as assigned.

Job Requirements:

Education: This position requires a minimum of a bachelor’s degree in a Human Services Field or a similar area from an accredited college or university.

Experience: Minimum 5 years of experience working directly with people with Developmental Disabilities and 3 years of progressive management experience.

Additional Qualifications:

• This position must possess valid/current driver’s license and annual clearance of the agency background screening process.
• Must demonstrate the experiences, belief, attitude and awareness that indicate cultural sensitivity to the client population served.
• Must be able to partner with persons supported individually, in family, to help them mobilize resources and their inner capacity to address problems they face.
• Must possess the ability to coordinate effectively with other team members, other agency resources and outside services in addressing client needs.

Mental/Physical Demands:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read and interpret documents such as instructional materials, operating instructions, books, catalogues, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit.
The employee is occasionally required to use hands to finger, handle, or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions:The noise level in the work environment is usually moderate. Work is performed in a residential or classroom environment.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Skills

Behaviors

Motivations

Education

Required

Bachelors or better in Human Services or related field.

Experience

Required

5 years:

5 years: Minimum 5 years of experience working directly with people with Developmental Disabilities and 3 years of progressive management experience.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.