Program Coordinator

Tommy Nobis Center; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Tommy Nobis Center in Atlanta is seeking a program coordinator to support client intake, documentation, and communications. You will coordinate with families, schools, and community partners to ensure timely information and quality service.

The role involves scheduling for breaks and summer programs, documenting meetings, and helping with billing and metrics. Strong MS Office skills and customer service are essential.

Qualifications

• Mission driven, guided by core values and a pleasure to work with.
• Ability to manage multiple projects or priorities.
• Understands business analytics and metrics for goal attainment.
• Ability to support individuals with disabilities or other barriers to employment in a work environment.

Responsibilities

• Manage client intake and ensure documentation is complete.
• Coordinate with clients and families for timely information.
• Support school break and summer program scheduling and logistics.
• Document meeting minutes for program team meetings.
• Compile program data and survey distributions.
• Assist billing with Programs Department and Accounting.
• Collaborate with departments to track monthly and quarterly metrics.
• Provide excellent customer service with community partners.
• Represent the organization as a cultural ambassador.

Skills

Client intake

Documentation

Microsoft Excel

Customer service

Multi-tasking

Communication

Data analysis

Driver's license

Detail oriented

Scheduling

Education

Associates degree in business administration

Tools

Microsoft Word

PowerPoint

SharePoint

Outlook

Job description

Essential Duties and Responsibilities:

• 1. Responsible for the client intake process ensuring that therequired documentation is accounted for and thorough, utilizingVertex, a cloud-based case management system.
• 2. Coordinates with clients and families to ensure all programinformation and communications are provided in an accurate and timely manner.
• 3. Supports the school break and summer program through coordinationof scheduling orientations, outing locations, transportation, and food.
• 4. Supports program team meetings through the accurate documentationof meeting minutes.
• 5. Compiles program data including demographic information and thedistribution of surveys and data information.
• 6. Coordinates with Programs Department and Accounting to ensureproper and timely billing for all services delivered.
• 7. Works with other departments throughout the organization toprepare and track departmental metrics and demographics on a monthly,quarterly, and annual basis.
• 8. Stewards’ excellent customer service and positive, productiverelationships with community partners, i.e., GVRA, educational partners
• 9. Is a cultural ambassador for the organization fostering anenvironment of trust, alignment, transparency, and accountability.
• 10. Provides informational tours and responds timely to publicinquiries and provides customer service assistance.
• 11. Communicates and interacts effectively and professionally withco-workers, management, customers, etc.

Experience and Skills:

Qualifications:

• * Mission driven, guided by core values and a pleasure to work with.
• * Ability to manage multiple projects or priorities.
• * Understands business analytics and metrics for goal attainment.
• * Ability to support individuals with disabilities or other barriersto employment in a work environment.
• * Strong Proficiency with Microsoft Office Excel.
• * Proficiency with other Microsoft Office software including Word,PowerPoint, SharePoint, and Outlook.
• * Strong Customer Skills.
• * A Georgia driver’s license required with clean driving record (MVR).
• * Must pass drug screen and background check.
• * Eligibility to work in the United States.

Education:

• * Associates degree in business administration or related field orcommensurate workplace experience.

Experience:

• * Data tracking, accounting, or other related skills with emphasis onbusiness match and spreadsheet development.
• * Experience building and maintaining relationships.
• * Experience driving organizational performance and goal achievement.

Core Competencies:

• Safety Focus Adheres to all workplace and trade safety laws,regulations, standards, and practices.
• Ethics & Integrity Earns others’ trust and respect throughconsistent honesty and professionalism in all interactions.
• Results Focus &
• Initiative Focuses on results and desired outcomes and how best toachieve them. Gets the job done.
• Decision Making &
• Judgment Makes timely, informed decisions that take into account thefacts, goals, constraints, and risks.
• Leadership Promotes organizational mission and goals, and shows theway to achieve them.
• Fiscal Accountability Follows fiscal guidelines, regulations,principles, and standards when committing fiscal resources orprocessing financial transactions.
• Adaptability &
• Flexibility Adapts to changing business needs, conditions, and work responsibilities.
• Leadership: Should be able to motivate employees , promoteproductivity, ensure safety, and provide good example of work habits

Special Skills/Abilities:

• Interpersonal: Ability to work well with persons with disabilities.
• Communications: Strong written communication skills required tomaintain quality documentation and effectively communicate with abroad range of individuals.
• Analytical: Ability to use spreadsheets to maintain material recordsand accurately report employee time on job. Requires the use of management information system associated with a manufacturing operation.
• Oral Communications: Ability to communicate with persons withdisabilities, including individuals who are unable to understandwritten communication. Ability to conduct tours, greet visitors,potential customers, etc.
• Leadership: Should be able to motivate employees , promoteproductivity, ensure safety, and provide good example of work habits
• Organizational: Ability to stay focused, prioritize work and completejob requirements in a timely manner
• Problem-Solving: Strong problem-solving skills required to developstrategies to overcome obstacles and problems. A commonsense attitudein making decisions.
• Mental Effort: Ability to do detail work with basic math functionsand writing skills to complete reports and other documentations.Frequent interruptions and multiple distractions. Ability tomulti-task and make quick decisions

This job description is not designed to cover or contain acomprehensive listing of activities, duties or responsibilities thatare required of the employee. They may be subject to change at any time.

The work environment characteristics described here arerepresentative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialjob functions.