Program Consultant - Waste Diversion

cet; Providence (RI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

8 holidays + 5 floating holidays

Retirement plan with company match

Internet/phone stipend ($85)

Job summary

CET is seeking a Program Consultant to support waste diversion initiatives, providing technical assistance and program information to customers. The role balances remote and on-site field work with the need to attend in-person meetings across the northeast region.

Applicants should have strong writing and communication skills, 2+ years in customer service, and ideally 1 year of waste-related field experience. Travel in MA and RI will be required.

Qualifications

• At least 2 years of customer service experience and written communications experience, or 3–4 years of customer service with written deliverables.

Responsibilities

• Provide waste management technical assistance and program information to customers and prospects by phone and email.
• Produce written content such as emails, newsletters, reports, web content, and presentations.
• Assist with virtual and in-person events, including logistics, recruiting speakers, registrations, and networking.
• Research alternative outlets for waste materials.
• Enter data into platforms to track interactions and results.
• Generate client invoices and reports, compiling metrics toward deliverables.
• Liaise with vendors, partners, customers, and other stakeholders.
• Travel throughout Central/Eastern MA and RI to deliver in-person presentations.

Skills

Customer service

Written communication

Strong communication

Multilingual aptitude

Tools

Salesforce

CRM platforms

Microsoft Office

Job description

CET Program Consultant – Waste Diversion

CET is hiring a Program Consultant focusing on Waste Diversion.

In this full‑time role, you will work with businesses on generating reduction, reuse, composting, and recycling. As a Program Consultant, you will provide expertise, planning, and assistance to assigned waste diversion programs and initiatives. This position will be a Level I or Level II based on skills and experience.

Applicants for this position must be located in Central/Eastern Massachusetts or Rhode Island. Work will be a combination of remote and on‑site field work. If you are in or near Northampton, Massachusetts, you can also work from our co‑working space at the Old School Commons. Applicants must be able to attend in‑person meetings and events in the northeast region throughout the year and have access to reliable transportation and an acceptable driving record.

Essential Job Functions

• Provide waste management technical assistance and program information to customers and prospects over the phone and email.
• Produce written content such as emails, newsletters, reports, web content, and presentations.
• Assist with virtual and in‑person events, such as planning logistics, hosting virtual meetings, recruiting speakers, collecting registrations, and networking.
• Perform research on alternative outlets for waste materials.
• Enter data into appropriate platforms to track customer interactions and results.
• Generate regular client invoices and reports, compiling metrics and progress toward program deliverables.
• Act as liaison with vendors, partners, customers, and other stakeholders.
• Some travel throughout Central/Eastern MA and RI to deliver in‑person presentations.

The Skills You Bring

• At least 2 years of customer service experience and written communications experience, or 3‑4 years of customer service (phone, email) and written deliverable (writing newsletters, blogs, program outcome reporting) experience.
• 1 year of waste‑related field experience is preferred.
• Excellent writing skills and can draft clear, well‑organized, engaging written material for tip sheets, case studies, blog posts, and other web content.
• Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, in meetings, and at presentations and events.
• Excel at using Microsoft Office. Experience using spreadsheets and other digital tools to track and report on data. Experience in CRM platforms helpful, Salesforce preferred.
• Accuracy and attention to detail required.
• Strong organizational and time management skills with the ability to work independently and with minimal supervision.
• Ability to work with multiple programs and deliverables in a collaborative environment.
• High‑speed internet access and a working location free from distractions and interference during business hours.
• Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.

Compensation and Benefits

Your benefits start on day one: health, wellness, and paid time off benefits begin on your very first day with us, so you're supported from the start.

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in the job posting reflects the available pay for this role at the time of posting. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET provides outstanding benefits, including generous paid time off including vacation and personal/sick time; 8 paid holidays and 5 floating holidays; comprehensive medical and dental insurance with generous employer contributions; flexible spending health and dependent care accounts, vision insurance, life insurance (including an employer‑paid group plan); disability insurance; supplemental accident, critical illness, and hospital indemnity insurance, pet insurance, an employer‑paid Employee Assistance Program, monthly mindfulness and stress reduction offering, and a retirement plan with a 3% company match. Additionally, CET provides a monthly $85 stipend for your home internet and/or phone expenses.

Equally as important, the CET team is a mission‑driven, kind, supportive, and collaborative group of employees. We care about the planet and about others!

This is a full‑time position. You may work remotely or from our Northampton, Massachusetts office. CET will provide you with a laptop and other office technology.

About Us

CET is celebrating 50 years as a mission‑based nonprofit dedicated to helping people and businesses save energy, reduce waste, and implement sustainable solutions. Our core values are audacity, imagination, and collaboration. CET provides innovative and lasting solutions. We’re a hands‑on, action‑oriented organization—every day, someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

Inclusion and Equality

CET is committed to inclusion. Our Diversity, Equity, and Inclusion Framework spans all internal and external policies, practices, and services. The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture and environment.

CET is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, genetic information, sex, pregnancy or a pregnancy‑related condition, sexual orientation, gender identity, age, marital status, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.

CET is committed to creating and maintaining an inclusive and welcoming environment. We are committed to creating a team that reflects the diversity of the communities we serve, and encourage you to apply even if you do not meet every job qualification. You may include military service assignments and any verified volunteer work. If you are an individual with a disability who needs reasonable accommodation or assistance, contact us at [e-mail].

Any offer of employment is conditional and subject to the successful completion of a background check, motor vehicle record (MVR) review, and drug screening.

Please do not email us your resume. To be considered for this position, you must apply by following the link in this posting.