Program Consultant II

State of North Carolina; Oregon; Hybrid; USD 55,000 - 97,000; Full time

Job summary

State of North Carolina DHHS Division of Social Services seeks a Human Services Program Consultant II (S) to review county Children’s Services program administration and guide statewide QA efforts. You will analyze outcome data, staffing patterns, caseload trends, and case specifics to inform targeted support.

The role applies current law and policy during evaluations and prepares documentation to drive statewide improvements. Remote work option available.

Qualifications

• Experience conducting formal county reviews of child welfare programs and evaluating documentation.
• Intermediate proficiency in data analysis to interpret outcomes, staffing, caseload trends, and case-specific info.
• Apply current law, rule, and policy during case reviews to assess compliance.
• Provide evidence-based guidance through structured responses to inquiries and technical assistance.
• Produce clear review summaries to support statewide QA and improvement efforts.

Responsibilities

• Conduct formal reviews of county Children’s Services program administration across counties.
• Review and analyze outcome data to assess county performance.
• Lead county review discussions interpreting performance data and findings.
• Apply law, rule, and policy during case reviews for consistent evaluations.
• Prepare review documentation to inform statewide consultative priorities.
• Respond to technical assistance requests from county child welfare agencies.
• Coordinate with QA and consultation staff to support statewide processes.
• Assist in ongoing statewide review processes and accountability efforts.
• Maintain knowledge of statutes and program requirements for children’s services reviews.

Skills

County reviews

Data analysis

Policy interpretation

Technical guidance

Quality assurance

Education

Master's degree in a program-specific discipline

Bachelor's degree in related discipline

Job description

Agency: Dept of Health and Human Services

Division: Social Services

Job Classification Title: Human Services Program Consultant II (S)

Position Number: 60041827

Grade: NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Program Consultant II participates as a reviewer in formal evaluations of Children’s Services program administration across all 100 counties, identifying strengths and areas for improvement to guide statewide consultative and training efforts. The role reviews and analyzes outcome data, including staffing patterns, caseload trends, and case‑specific information, to assess county performance and inform targeted support. When leading county reviews, the position interprets and discusses county‑level data and applies relevant law, rule, and policy during case evaluations.

The Consultant also contributes to team responses for technical assistance requests and performs additional duties that support statewide quality assurance efforts. The position operates within the Child Welfare Quality Assurance and Consultation framework to promote consistent, high‑quality program administration.

Key Duties

• Conduct formal reviews of local Children’s Services program administration across all counties to identify strengths and areas needing improvement.


• Review and analyze outcome data such as staffing patterns, caseloads, and case‑specific documentation to assess county performance.


• Lead county review discussions by interpreting performance data and communicating findings clearly to county and Division teams.


• Apply current law, rule, and policy during case reviews to ensure accurate and consistent evaluation of county practice.


• Prepare review documentation that informs statewide consultative and training priorities.


• Participate as a team member in responding to technical assistance requests from county child welfare agencies.


• Coordinate with quality assurance and consultation staff to support ongoing statewide review processes.


• Perform additional duties that strengthen program accountability and continuous improvement efforts.


• Maintain current knowledge of statutes, policies, and program requirements relevant to children’s services reviews.

Knowledge Skills and Abilities / Management Preferences

Salary Grade Range: $55,221.00 - $96,639.00

Recruitment Range: $55,221.00 - $68,861.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience conducting formal reviews of county child welfare programs by evaluating documentation, verifying program practices, and identifying strengths and areas needing improvement.


• Applied intermediate proficiency in data analysis to interpret outcome measures, staffing patterns, caseload trends, and case‑specific information to assess county performance.


• Executed case reviews using current law, rule, and policy to accurately evaluate compliance and inform findings used to guide follow‑up consultation or training.


• Delivered technical assistance through structured responses to county inquiries, contributing evidence‑based guidance that supports consistent and accurate program administration.


• Produced clear and well‑organized review summaries by synthesizing qualitative and quantitative findings to support statewide quality assurance and improvement efforts.

Previous Applicants

Do Not

Need To Reapply In Order To Be Considered For This Vacancy

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Fully Remote Work Option

About the Division of Social Services (DSS)

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Welfare Services

Child Welfare Services offers a range of programs aimed at protecting children, strengthening families, and supporting safe, permanent homes. This includes Child Protective Services, Adoption & Foster Care, and Child Placement Services. It also provides community-based supports like Child Protection Teams, independent living for youth transitioning from care, and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing, interstate coordination, pregnancy services, safe surrender of newborns, and specialized assistance for substance-affected infants—working closely with local and state agencies to ensure child safety and promote family stability.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Master's degree in a disciple specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity OR Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity OR An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.