Program & Business Operations Analyst

SAIC; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking a versatile Program & Business Operations Analyst to join our team. You will act as a key operational anchor, bridging program coordination, data analysis, and technical deliverable support.

Your typical week will involve data validation in Excel, extracting metrics in ServiceNow, coordinating deliverables in SharePoint, drafting visual process flows in Visio, and building executive-ready PowerPoint presentations.

Qualifications

• Bachelor's degree and 3–5+ years in business analysis, program coordination, or operations.
• Proficient in Excel with advanced formulas, Pivot Tables, data validation.
• Experience with ServiceNow, SharePoint, Visio, and PowerPoint.
• Strong communication and stakeholder management skills.
• Must be a US citizen and able to pass CJIS clearance.

Responsibilities

• Data analysis, validation & reporting across datasets (Excel & ServiceNow).
• Build and maintain Excel dashboards and data models for operational trends and SLAs.
• Map and document end-to-end business workflows using Visio; define rules and automation needs for ServiceNow.
• Coordinate deliverables, track milestones, manage PMO activities in SharePoint.
• Create executive PowerPoint decks and status briefings for leadership and clients.

Skills

Data analysis

Excel

ServiceNow

SharePoint

Visio

PowerPoint

PMO coordination

Stakeholder communication

Education

Bachelor's degree in business administration/IT/MIS

Tools

Visio

PowerPoint

SharePoint

Job description

SAIC is seeking a versatile, detail-oriented, and highly adaptable Program & Business Operations Analyst to join our team. In this role, you will act as a key operational anchor and "jack of all trades," bridging the gap between program coordination, operational data analysis, and technical deliverable support.

Your typical week will involve a dynamic mix of responsibilities: conducting data validation and operational modeling in Excel, extracting metrics and managing workflows within ServiceNow, coordinating deliverables and organizing artifacts in SharePoint, drafting visual process flows in MS Visio, and building polished, executive-ready presentations in PowerPoint.

If you thrive in a multi-faceted environment where no two days are the same, and you enjoy solving operational puzzles while keeping project engines running smoothly, this role is built for you.

Primary Responsibilities & Duties

1. Data Analysis, Validation & Reporting (Excel & ServiceNow)
   • Extract, clean, reconcile, and validate operational, asset, and ticketing datasets across various program sources (primarily ServiceNow).
   • Build and maintain advanced Excel workbooks using pivot tables, lookup functions, data validation rules, and summary dashboards to track operational trends and SLAs.
   • Query ServiceNow tables, monitor operational queues, track change requests, and validate configuration/service management data integrity.
   • Perform root-cause analysis on data discrepancies and implement quality control checks to ensure client-facing data is audit-ready and accurate.
2. Business Process Mapping & Workflow Design (Visio & ServiceNow)
   • Partner with technical leads, service owners, and client stakeholders to capture and document end-to-end business workflows and IT operating procedures.
   • Construct clear, standard-compliant process flowcharts, swimlane diagrams, and architecture/data flow representations using MS Visio.
   • Assist in defining business rules, approval hierarchies, and user requirements for ServiceNow workflow automations and catalog items.
   • Continuously evaluate operational bottlenecks and recommend pragmatic process improvements.
3. Program Coordination & Deliverable Management (SharePoint & PMO)
   • Support project managers and program leadership with day-to-day coordination, schedule tracking, action item logs, and risk/issue tracking.
   • Serve as a SharePoint site and document repository administrator: structuring folders, managing metadata, permissions, document versioning, and deliverable review cycles.
   • Coordinate cross-functional inputs from technical SMEs to track project milestones and contractual deliverables against deadlines.
   • Facilitate recurring operational meetings, capture minutes, and drive follow-up actions to resolution across distributed teams.
4. Executive Presentations & Communications (PowerPoint)
   • Translate complex technical data, project health metrics, and workflow updates into clean, visually engaging, executive-level PowerPoint decks.
   • Prepare weekly, monthly, and ad-hoc status briefing decks for internal program leadership and state/government client executives.
   • Create standardized deliverable templates, one-pagers, and visual dashboards that maintain brand consistency and clarity.

Required Qualifications & Skills

Education & Experience:
Bachelor's degree in business administration, Information Technology, Management Information Systems, or a related field with 3-5+ years of professional experience in business analysis, program coordination, or operations support. (An equivalent combination of education and experience will be considered).

Technical & Software Proficiency:
Microsoft Excel: Intermediate to Advanced skills (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation).

Microsoft PowerPoint: Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations.

Microsoft Visio: Proven hands-on experience developing flowcharts, swimlane diagrams, and standard business process maps.

ServiceNow: Practical working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests).

Microsoft SharePoint / M365: Familiarity with document management, lists, permission structures, and version control.

Core Competencies

• Analytical Mindset: High comfort level working with ambiguous requirements and disparate datasets to produce structured, clean outputs.
• Attention to Detail: Rigorous standards for deliverable formatting, data accuracy, and professional presentation.
• Communication: Excellent verbal and written communication skills; comfortable interacting with technical engineers, project managers, and client stakeholders.
• Adaptability: High willingness and aptitude to switch contexts quickly between administrative coordination, technical analysis, and creative deck design.

Clearance

Must be a US Citizen and able to pass the CJIS Clearance