Program Broker

Citadel Insurance; Lehi (UT); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading insurance provider located in Lehi, Utah, is seeking a Program Broker to manage the end-to-end delivery of insurance programs. The role involves collaboration with various departments, including Underwriting, Sales, and IT, ensuring that programs align with profitability and service objectives. Key responsibilities include overseeing distribution partner relationships and tracking performance indicators. The ideal candidate should have experience in insurance program management and strong analytical skills.

Qualifications

• Experience in insurance program management.
• Strong analytical skills for performance optimization.
• Ability to collaborate across diverse teams.

Responsibilities

• Manage end-to-end delivery of assigned insurance programs.
• Collaborate with various departments to ensure program alignment.
• Track KPIs and provide strategic market intelligence.
• Oversee system enablement across raters, IMS, and CRM/automation platforms; guide agile rituals for continuous improvement.
• Provide market intelligence, track KPIs, and escalate risks or strategic decisions to leadership as needed.

Job description

The Program Broker is responsible for the end-to-end delivery and management of assigned insurance programs. This includes researching opportunities, developing and launching new products, and optimizing performance across distribution channels. The role works collaboratively with Underwriting, Carriers, Sales, Marketing, Automation, Business Intelligence (BI), and IT to ensure program execution aligns with profitability, retention, and service objectives.

Program Brokers serve as the primary point of contact for distribution partners, oversee system enablement across raters, IMS, and CRM/automation platforms, and facilitate agile rituals to drive continuous improvement. They also provide market intelligence, track key performance indicators (KPIs), and escalate risks or strategic decisions to the Director of Sales as needed.