Program Automation Coordinator PAC

Texas Health and Human Services; Houston (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization committed to making a positive impact in the lives of Texans. As a Program Automation Coordinator, you will play a crucial role in providing high-level computer systems support, ensuring the efficiency of information technology systems, and enhancing user experience. This position offers a vibrant work environment with opportunities for growth and advancement, alongside a comprehensive benefits package that includes fully paid health insurance for eligible employees. If you are passionate about technology and customer service, this is the perfect opportunity to establish a fulfilling career.

Benefits

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Qualifications

• Experience with computer automation systems and system support.
• Ability to prepare detailed written reports and communicate effectively.

Responsibilities

• Provide customer support for agency information systems.
• Coordinate updates of personal computer and mainframe applications.
• Develop procedures and conduct presentations.

Skills

Computer operation

Information systems

Troubleshooting

Customer service

Effective communication

Education

Bachelor's degree in Computer Science

Tools

Automated office equipment

Personal computers

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Functional Title: Program Automation Coordinator (PAC)

Job Title: Information Technology SS II

Agency: Health & Human Services Comm

Department: Rgn 06-Regulatory Services

Posting Number: 4344

Closing Date: 07/14/2025

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Group: TEXAS-B-16

Salary Range: $3,409.83-$5,094.16

Shift: Day

Telework: Eligible for Telework

Travel: Up to 35%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: HOUSTON

Job Location Address: 5425 POLK ST

Job Description:

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Program Automation Coordinator (PAC) performs highly complex (senior-level) computer systems support work under the supervision of the Regional Director, or designee. The PAC may supervise the work of others and works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Responsibilities include providing customer support for agency information systems and operating automated office equipment in various environments.

Essential Job Functions:

1. Attends work on a regular and predictable schedule in accordance with agency leave policy.
2. Advises users and analyzes user requirements concerning software and the efficient use of information technology systems.
3. Coordinates the update of personal computer and mainframe application programs.
4. Develops procedures and training manuals and conducts presentations and briefings.
5. Establishes and ensures that appropriate security controls over software are maintained.
6. Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
7. Prepares briefings, reports, and evaluations on systems efficiency and utilization.
8. Provides assistance in the design, development, and maintenance of various system applications.
9. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
10. Reviews and makes suggestions regarding the procurement of information technology equipment.
11. Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.
12. Troubleshoots and resolves complex computer-related problems.
13. May supervise the work of others.
14. Performs other assigned tasks and duties.

Knowledge Skills Abilities:

Knowledge of practices, principles, and techniques of computer operation, information systems, computer software and hardware, information security policies and procedures, local and wide area networks, and the management of information systems. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, troubleshoot and repair equipment, communicate effectively, supervise the work of others, and prepare detailed written reports.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

1. Experience with computer automation systems and system support related to Regulatory Services.
2. Experience with professionally communicating information orally and in writing preferred.
3. Experience with evaluating or participating in program operations and tracking quality assurance activities.
4. Bachelor’s degree from an accredited university or college program, with a degree in computer science preferred.

Additional Information:

Flexibility in work hours required for this position. Must have reliable transportation. This position may work a compressed workweek.

All applicants must pass a fingerprint criminal background check.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria may include those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.

Pre-Employment Checks and Work Eligibility:

Applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.

Telework Disclaimer:

This position may be eligible for telework, subject to state and agency telework policies.