Program Assistant - USFTGP Executive Wellness

Tampa General Hospital; Lincoln Gardens (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Tampa General Hospital is seeking a Program Assistant for the USFTGP Executive Wellness program. This role involves managing clinical support duties, facilitating patient care, and ensuring excellent patient service. The assistant will act as a liaison between patients and medical providers, requiring strong customer service skills and experience in a clinical setting.

Qualifications

• Experience in a clinical setting is required.
• Medical Assistant certification is preferred.

Responsibilities

• Act as primary contact for executive wellness patients.
• Provide clinical and administrative support to leadership.
• Coordinate patient agendas and ensure exemplary service.

Skills

Patient Interaction

Customer Service

Independent Judgment

Education

Medical Assistant Certification

Job description

Job Description - Program Assistant - USFTGP Executive Wellness (250002H2)

Job Description

Program Assistant - USFTGP Executive Wellness - ( 250002H2 )

Description

This position performs a wide range of complex clinical and administrative support duties for programs and services at USF Health exercising a high level of independent judgment and decision making. Acts as a liaison between patients and providers, including scheduling procedures and clinical appointments, counseling on preparations for procedures and discussing test results with patients. This role involves substantial patient interaction with an emphasis on patient satisfaction and patient access.

Qualifications

Required:

Education Degree Required

Work Experience and Additional Information Required

• Experience in a clinical setting - Required
• Medical Assistant certification - Preferred

Duties & Responsibilities
• Assists the Director by serving as the point person in the management of day to day operations and coordination of patients plan of care using independent judgment and decision making
• Acts as primary contact for executive wellness patients, facilitating patient needs with care team providing excellent customer service
• Provides clinical and administrative support to leadership team and providers for support in day-to-day and overall goals/initiatives
• Serves as the concierge/patient advocate responsible for the development of patient agendas as well as coordination and execution of the client visit at an exemplary level
• Handles large amounts of sensitive and confidential information working directly with administrators, physicians as well as clients/patients assisting in the orchestration of a plan of care for clients/patients who require continuing medical support via USF Health ensuring
compliance and accuracy
• Works closely with Revenue Cycle Operations to create invoices for services rendered.
• Partners with local contracted companies to ensure continuity of care based on contract outline.

Primary Location

Primary Location

: Tampa

Work Locations

Work Locations

: University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work : On Site

Job

Job

: Information Technology

Organization

Organization

: Academic Medical Group Inc

Schedule

Schedule

: Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday