Program Assistant - Transitional Studies

Columbia Basin College; Pasco (WA); On-site; USD 32,000 - 48,000; Full time

Job summary

Columbia Basin College (CBC) seeks a Program Assistant to provide administrative, clerical, and student support services for the English Language Acquisition (ELA) Program within Transitional Studies.

This role serves as a welcoming first point of contact for students, assists with onboarding, maintains accurate records, and helps connect learners with resources that promote enrollment, persistence and success.

Qualifications

• High school diploma or equivalent.
• Two years of administrative support or clerical experience.
• Bilingual in English and Spanish.

Responsibilities

• Support new student onboarding and room reservations for program operations.
• Administer and proctor standardized assessments per testing protocols.
• Provide clerical support such as copying, filing, and supplies coordination.
• Maintain confidential student records in compliance with regulations.
• Provide data for attendance, analyses, and program review.
• Answer routine questions and guide students to appropriate resources.
• Prepare program correspondence and materials in English and/or Spanish.
• Perform other related duties as assigned.

Skills

Bilingual EN/ES

Customer Service

Computer Proficiency

Communication

Organization

Dependability

Diversity Inclusion

Education

High school diploma or equivalent

Job description

Columbia Basin College ("CBC" or the "College") seeks a ProgramAssistant to provide administrative, clerical, and student supportservices for the English Language Acquisition (ELA) Program withinTransitional Studies. This position serves as a welcoming firstpoint of contact for students, assists with new student onboarding,maintains accurate records, supports daily program operations, andhelps connect students with resources that promote enrollment,persistence, and success. This position reports to the Director forTransitional Studies.

This position closes on November 1, 2026 @ 11:59 PM PacificTime.

Primary Responsibilities

• Support new student onboarding activities (info sessions,enrollment essentials, testing, and new student welcomes) fortransitional studies programs and facilitate room reservations tosupport program operations;
• Administer and proctor standardized assessments using the CASASe-tests system in accordance with established testingprotocols;
• Provide clerical and administrative support to staff andfaculty, including copying, typing, filing, and supplycoordination;
• Update and maintain confidential student electronic records incompliance with applicable regulations and college procedures;
• Provide requested student and participant data for statisticalanalysis, attendance tracking, and program review, forwardinginformation as needed;
• Assist students with routine, cross-departmental questions andconcerns by helping identify appropriate solutions withinestablished guidelines;
• Compose and edit program correspondence and printed materialsin English and/or Spanish to support program policies, procedures,and communications; and
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent;
• Two (2) years of experience in administrative support, clericalexperience or related field; and
• Bilingual in English and in Spanish.

Skills and Abilities

Customer Service : Demonstrated ability to provide professional andresponsive service to students, faculty, staff, and the public;respond to inquiries in a timely manner; and handle sensitive orconfidential matters with discretion;

Computer Proficiency : Demonstrated proficiency in Microsoft Officeapplications, database systems, student information systems, andstandard office software; ability to learn and effectively utilizecollege-specific technology platforms; maintain accurate data entryand electronic records;

Communication : Ability to communicate effectively in oral andwritten formats, including composing and editing correspondence inEnglish and/or Spanish; present information clearly; and respondappropriately to questions and requests;

Organization ; Ability to organize work, prioritize tasks, scheduleappointments and events, maintain accurate records, and managemultiple assignments while meeting established deadlines;

Dependability : Demonstrated reliability in attendance and workperformance; ability to follow instructions, meet deadlines,complete assignments accurately, and maintain consistent quality ofwork;

CBC Shared Commitments: Demonstrates a willingness to work with andsupport others in completing assignments, accepts constructivefeedback, and cooperates with coworkers and supervisors. Showsalignment with CBC Shared Commitments by treating others withrespect, communicating and collaborating effectively, pursuinggrowth and learning, valuing and celebrating contributions,prioritizing wellness, and holding self and others accountable;and

Support for Diversity, Equity & Inclusion : Reflecting CBC'smission, vision and values, support initiatives that expand thehuman qualities that differentiate our workplace and educationalsetting; demonstrate and advocate an understanding of differences,open mindedness, compassion, sensitivity and interest in differingviewpoints given the diverse population and show a deep commitmentto the involvement of colleagues, students and community members tostudent experience and success honoring freedom of expression asfundamental to personal, professional and organizationalgrowth.

Terms of Employment

This position is a full-time, overtime-eligible classified staffposition. The typical work hours for this position are Mondaythrough Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00a.m. to 12:00 p.m.; however, must be available to work a flexibleschedule when prior notice is given by the College. This positionis available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal recordhistory will be conducted. Information from the background checkwill not necessarily preclude employment but will be considered indetermining the applicant's suitability and competence to performin the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declarewhether they are the subject of any substantiated findings ofsexual misconduct in any current or former employment or arecurrently being investigated for, or have left a position during aninvestigation into, a violation of any sexual misconduct policy atthe applicant’s current or past employer. By law, post-secondaryeducation institutions cannot hire an applicant who refuses todeclare the existence or non-existence of an investigation orfindings subject to this statute.

**Please note that selected interview candidates will be subjectto supplemental testing that will measure skills and abilitiesrelated to this position (e.g., Communication, Spanish LanguageSkills, Organizational Skills, MS Office Simulation [Excel,PowerPoint, Outlook, and Word], Customer Service, etc.).**

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educationaland work environment and in order to meet the requirements offederal legislation, it is the policy of Columbia Basin College tomaintain an alcohol and drug-free workplace for our employees andstudents.

If you are hired, you will need to provide proof of identity anddocumentation of U.S. citizenship or appropriate authorization towork in this position as required by the Immigration Reform ControlAct of 1986. Columbia Basin College is unable to sponsor or assumesponsorship of employment visas (e.g., H-1B) at this time.Applicants must be authorized to work in the United States for anyemployer without sponsorship.

CBC is an equal opportunity employer and complies with the letterand spirit of all federal and state laws. CBC encouragesapplications from qualified candidates regardless of race, color,religion, sex, national origin, age, disability, or other legalprotected characteristics. Candidates who need any accommodation inthe application process or in employment should contact the Officeof Human Resources.

OTHER JOB ELEMENTS:

The physical demands and work environment characteristicsdescribed below are representative of those that must be met andmay be encountered by an incumbent when performing the essentialfunctions of the position. Reasonable accommodations may be made toenable individuals with qualified disabilities to perform theessential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee isfrequently required to sit, stand, bend, kneel, stoop, communicate,reach and manipulate objects. The position requires mobilityincluding having the ability to move materials on a regular basissuch as files, books, office equipment, etc. and travel betweenbuildings on campus. Manual dexterity and coordination are requiredto operate equipment such as computer keyboard, calculator, andstandard office equipment.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work areais typical of most office environments with telephones, personalinterruptions, and background noises.

UNION CLAUSE:

This is a bargaining unit position represented by the WashingtonPublic Employees Association (WPEA). Internal promotional, transferand voluntary demotion applicants who have skills and abilities toperform the duties of the position will be considered prior toconsideration of other applicants.