Program Assistant - Our Daily Bread

Cc MD; Baltimore (MD); Hybrid; USD 19,286,000 - 24,797,000; Part time

Benefits offered by this job

Vacation/Sick/Holiday pay

403(b) Retirement Plan

Tuition Advancement

Job summary

Our Daily Bread Employment Center in Baltimore seeks a part‑time Program Assistant to provide information, assistance, and security to the program and its guests. The role emphasizes a welcoming approach toward clients, volunteers, and visitors, with a schedule of Saturday and Sunday, 8 AM–4 PM.

The position requires one year of related experience and CPR/First Aid certification within six months, plus ServSafe accreditation.

Qualifications

• One year of related experience preferred, ideally with homeless or at-risk populations.
• Willingness to learn computer systems and software used for position functions.

Responsibilities

• Maintain a safe and secure environment for clients, staff, volunteers, and visitors.
• Monitor policy compliance, report incidents, and assist in emergencies.
• Engage with clients and volunteers in a welcoming, respectful manner.
• Maintain logs and files, documenting events accurately.
• Inform residents of rights and grievance processes.
• Monitor building activity for safety and policy compliance.
• Respond professionally to emergencies and perform other duties as assigned.

Skills

Basic computer skills

Punctuality

Interpersonal skills

Calm under pressure

Conflict mediation

Care knowledge

Job description

Our Daily Bread | 725 Fallsway
Baltimore, MD 21202, USA

Description

Pay Rate: $17.50 /hour

Catholic Charities of Baltimore, Our Daily Bread Employment Center, is looking for a Program Assistant, who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance. The work schedule is 16 hours per week, Saturday and Sunday 8 AM - 4 PM.

For over 35 years, Our Daily Bread Employment Center has offered daily hot meals, case management, job training, and employment counseling to Baltimore City residents. We believe access to healthy food is a human right and a collective responsibility. Meeting this need demands sustained commitment from staff, volunteers, donors, and the wider community and every one of us plays an integral role.

JOB DUTIES & RESPONSIBILITIES:

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Perform other duties as assigned.

EXPERIENCE REQUIREMENTS:

• One year of related experience preferably working with the homeless or at-risk populations

CERTIFICATION/LICENSURE:

• Must be certified in CPR and/or First Aid within six months of employment.
• ServSafe® (ODB, Sarah’s House and WHRC - 402000) within six months of employment.

REQUIRED SKILLS & ABILITIES:

• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions. (Basic computer, web browsing, online training, and email usage skills).
• Shows reliability by being punctual; maintains consistent attendance.
• Good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between 2 or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Medium work that includes moving objects up to 50 pounds.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.