Program Assistant / Motor Carrier Information Specialist III - 192783

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

The South Carolina Department of Motor Vehicles is seeking a Program Assistant to join our team as a Motor Carrier Information Specialist III. The role focuses on assisting customers with MCS accounts, IRP and IFTA inquiries, and maintaining productive service standards.

You will review documents for FMCSA compliance, update accounts in the MCS system, help customers with the online portal, and track daily performance metrics while following state policies. Some tasks may require extended hours.

Qualifications

• High school diploma required; bachelor’s degree may substitute for experience.
• Ability to learn and explain policy and procedures.
• Strong written and oral communication.
• Proficient in basic computer skills.
• May be required to work extended hours.
• Must lift 10–15 lbs.
• Experience with customer accounts and documentation review.

Responsibilities

• Assist customers with MCS inquiries, focusing on IRP and IFTA, meeting productivity and service standards.
• Review accounts and documents to ensure FMCSA/state compliance before issuing credentials; update status in MCS system.
• Help customers reset passwords and access the online MCS portal; respond to emails and complete daily office tasks.
• Acquire knowledge of state laws, FMCSA regulations, and internal policies to resolve customer concerns.
• Track and report daily performance metrics per departmental expectations.
• Performs other duties as required by management.

Skills

Customer service

Communication

Computer skills

Teamwork

Education

High school diploma

Bachelor’s degree substitute

Tools

MCS system

FMCSA systems

PRISM

Job description

Job Responsibilities

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an experienced Program Assistant to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience,

• There will be (2) two positions filled from this posting***

Responsibilities Of The Motor Carrier Information Specialist III

• Provide knowledgeable assistance to customers regarding their Motor Carrier Services (MCS) accounts, with a focus on IRP (International Registration Plan) and IFTA (International Fuel Tax Agreement) inquiries, while consistently meeting established productivity and service quality standards.
• Review customer accounts and documents to ensure they meet state and FMCSA requirements before issuing credentials or processing transactions. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e., suspended, closed, revoked, out of service, etc.).
• Assist customers with resetting passwords and accessing the online MCS portal. Respond to emails in a timely manner and help with daily office tasks. Reconcile inventory and complete end-of-day transaction reports.
• Acquire and apply comprehensive knowledge of applicable state laws, FMCSA regulations, internal polices and processes, and supporting systems to effectively resolve customer concerns.
• Maintain up-to-date knowledge of the DMV and MCS programs, internal systems, and relevant regulations. Accurately track and report daily performance metrics in accordance with departmental expectations.
• Performs other duties as required by management.

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to learn and explain policy and procedures to MCS customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Must have technical ability to properly operate multi-line phone set with headset.
• Works under general supervision after a period of training.
• Must ensure that the SCDMV policies and operational procedures are followed.
• Works in general office environment.
• May be required to work extended hours outside of normal scheduled work week.
• Must be able to lift 10-15lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Preferred Qualifications

• A high school diploma plus two years job experience or an equivalent combination of education, training and related experience.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.