Program Assistant / Motor Carrier Information Specialist III - 176830

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

The South Carolina Department of Motor Vehicles is seeking a Motor Carrier Information Specialist III to provide excellent customer service and manage Motor Carrier Services accounts. This role involves assisting customers with inquiries, ensuring compliance, and maintaining detailed knowledge of applicable laws and regulations. Join a dedicated team committed to exceptional service and support within a diverse work environment.

Benefits

Health, dental, vision insurance

15 vacation days per year

13 paid holidays

State Retirement Plan

Employee Assistance Program (EAP)

Qualifications

• Must have experience in call center/customer service.
• Detail-oriented with the ability to explain policies to customers.
• Technical ability to operate a multi-line phone set.

Responsibilities

• Provide assistance to customers regarding Motor Carrier Services accounts.
• Review customer accounts to ensure compliance with state and federal requirements.
• Respond to customer inquiries in a timely manner.

Skills

Customer service

Communication

Computer skills

Education

High school diploma

Job description

Join to apply for the Program Assistant / Motor Carrier Information Specialist III - 176830 role at South Carolina Department of Motor Vehicles

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Join to apply for the Program Assistant / Motor Carrier Information Specialist III - 176830 role at South Carolina Department of Motor Vehicles

Job Responsibilities

Do you have experience in call center/customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Motor Carrier Information Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Motor Carrier Information Center, at SCDMV Headquarters, Blythewood, SC.

• Provide knowledgeable assistance to customers regarding their Motor Carrier Services (MCS) accounts, with a focus on IRP (International Registration Plan) and IFTA (International Fuel Tax Agreement) inquiries, while consistently meeting established productivity and service quality standards.
• Review customer accounts and documents to ensure they meet state and FMCSA requirements before issuing credentials or processing transactions. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e., suspended, closed, revoked, out of service, etc.).
• Assist customers with resetting passwords and accessing the online MCS portal. Respond to emails in a timely manner and help with daily office tasks. Reconcile inventory and complete end-of-day transaction reports.
• Acquire and apply comprehensive knowledge of applicable state laws, FMCSA regulations, internal polices and processes, and supporting systems to effectively resolve customer concerns.
• Maintain up-to-date knowledge of the DMV and MCS programs, internal systems, and relevant regulations. Accurately track and report daily performance metrics in accordance with departmental expectations.
• Performs other duties as required by management.
  
  

Job Responsibilities

Do you have experience in call center/customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Motor Carrier Information Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Motor Carrier Information Center, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of the Motor Carrier Information Specialist III

• Provide knowledgeable assistance to customers regarding their Motor Carrier Services (MCS) accounts, with a focus on IRP (International Registration Plan) and IFTA (International Fuel Tax Agreement) inquiries, while consistently meeting established productivity and service quality standards.
• Review customer accounts and documents to ensure they meet state and FMCSA requirements before issuing credentials or processing transactions. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e., suspended, closed, revoked, out of service, etc.).
• Assist customers with resetting passwords and accessing the online MCS portal. Respond to emails in a timely manner and help with daily office tasks. Reconcile inventory and complete end-of-day transaction reports.
• Acquire and apply comprehensive knowledge of applicable state laws, FMCSA regulations, internal polices and processes, and supporting systems to effectively resolve customer concerns.
• Maintain up-to-date knowledge of the DMV and MCS programs, internal systems, and relevant regulations. Accurately track and report daily performance metrics in accordance with departmental expectations.
• Performs other duties as required by management.
  
  

Minimum Qualifications

Minimum and Additional Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience or an equivalent combination of education, training and related experience.
  
  

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.
  
  

Additional Requirements

• Ability to learn and explain policy and procedures to MCS customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills. Must have technical ability to properly operate multi-line phone set with headset.
• Works under general supervision after a period of training. Must ensure that the SCDMV policies and operational procedures are followed.
• Works in general office environment. May be required to work extended hours outside of normal scheduled work week.
• Must be able to lift 10-15lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.
  
  

Preferred Qualifications

Agency Preferred

• A high school diploma plus two years job experience.
  
  

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
  
  

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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