Program Assistant - Community Mental Health

Pyramid Healthcare; Williamston (NC); On-site; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

Job summary

Pyramid Healthcare in Williamston, NC is seeking a compassionate Program Assistant to support the ACTT Team. This full-time role coordinates daily administrative operations, ensures accurate documentation, and supports smooth communication and workflows for person-centered care.

Responsibilities include managing mental health records, processing disclosures, coordinating appointments, and providing front desk coverage.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in mental health, behavioral health, or healthcare setting preferred.
• Experience with Electronic Medical Records (EMR) strongly preferred.

Responsibilities

• Coordinate daily administrative operations of the ACTT program.
• Ensure accurate documentation and smooth team workflows.
• Support appointment scheduling and client follow-up needs.
• Provide front desk or phone coverage during breaks as needed.

Skills

Organization

Multitasking

Written & Verbal Communication

Professionalism

Office Software

Education

High School Diploma or GED

Tools

EMR

Job description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Program Assistant – ACTT Team

Location: Williamston, NC

Schedule: Full-Time | Monday–Friday | Includes Benefits

Pay Rate: $17-$18/hour (based on experience)

Make a difference every day. Join a team that cares.

We are seeking a compassionate, detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Williamston, NC.

This full-time position supports a multi-disciplinary team that provides community-based care for individuals living with mental health and substance use challenges.

About The Role

As the Program Assistant, you'll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.

Key Responsibilities

Administrative & Program Coordination

• Manage and maintain accurate mental health records and documentation
• Scan, upload, and archive discharge and clinical documents
• Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates
• Maintain internal tracking systems and alert leadership to trends or overdue items
• Contact clients to confirm appointments and follow-up needs
• Prepare intake packets, update forms, and manage program material inventory
• Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed

Education

Required Qualifications

• High School Diploma or GED required

Experience

• At least 1 year of experience in a mental health, behavioral health, or healthcare setting preferred
• Experience with Electronic Medical Records (EMR) strongly preferred

Skills & Attributes

• Excellent organizational and multitasking abilities
• Strong written and verbal communication skills
• Professional demeanor with high ethical standards
• Comfortable with phones, computers, scanners, and office software

Why Join Pyramid Healthcare?

Be part of a mission-driven team dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.