Program Assistant – Bethlehem

Maternal And Family Health Services, Inc.; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Program Assistant to join their team in Bethlehem. This role involves collecting data, performing screenings, and delivering essential WIC benefits to eligible clients. The ideal candidate will have strong customer service skills and be bilingual in English and Spanish. With a commitment to health and nutrition for women, children, and families, this position offers a supportive and collaborative work environment. Join a compassionate team that values diversity and empowers individuals to lead healthier lives.

Benefits

Excellent medical, dental, and vision insurance

11 paid holidays

Generous paid time off

100% 401k Company Match

Paid training & development

Flexible leave options

Supportive and collaborative culture

Qualifications

• 1-3 years’ experience preferred in a relevant field.
• Ability to lift 25 lbs. regularly and perform measurements.

Responsibilities

• Explain program details and verify participant eligibility.
• Perform screenings and provide nutrition education.
• Schedule WIC appointments and document referrals.

Skills

Bilingual (English/Spanish)

Customer Service Skills

Basic Math Skills

Education

High School Diploma or G.E.D.

Associates Degree

Job description

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Maternal and Family Health Services’ programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full-time Program Assistant for our Bethlehem WIC location.

Job Summary

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

Essential Duties and Responsibilities

• Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the “WIC Rules” and “Participant’s Rights and Responsibilities”.
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Schedule WIC appointments per set guidelines.
• Attend regular training sessions and updates as directed.

Minimum Qualifications Required

• High School Diploma or G.E.D. required.
• Associates Degree preferred but not required.
• 1-3 years’ experience preferred.
• Bilingual (English/Spanish) required.
• Child Abuse, PA Criminal Record & FBI Clearances.
• Excellent customer service and communication skills.
• Ability to perform operations with units involved in measuring and weighing.
• Basic math skills such as adding, subtraction, division and reducing fractions.
• Ability to lift 25 lbs. regularly.
• Constant standing, turning, twisting, reaching and sitting for long periods of time.
• Occasional pushing, pulling, squatting and walking.

MFHS Offers Employees

• Excellent employee and family medical, dental, and vision Insurance.
• 11 paid holidays.
• Generous paid time off: 2 weeks to start, 3 weeks after 2 years, 4 weeks after 4 years; 4 personal days; sick time from day one.
• 100% 401k Company Match (up to 6% of compensation).
• FSA/DCFSA.
• MFHS Paid Life and Disability Insurance.
• Employee Assistance Programs.
• Supplemental Benefits.
• Family-friendly schedules – no holidays, evenings, or weekends.
• Paid training & development.
• Flexible leave options.
• Supportive and collaborative culture.

Join our compassionate & caring team!

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply.