Program Assistant - BEdA

Big Bend Community College; Moses Lake (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Big Bend Community College invites applications for a Program Assistant in the Basic Education for Adults (BEdA) Department. Under general supervision, this position provides case management for BEdA students, develops educational plans, monitors progress, and supports transitions to further education, employment, military service, or other career pathways.

This role works with faculty, staff, and community partners to connect students with resources, remove barriers to success, and maintain

Qualifications

• Two years of administrative, clerical, or customer service experience involving public interaction.
• Experience working with diverse populations and navigating support services.
• Ability to develop educational plans and track student progress.

Responsibilities

• Respond to students, employees, partner agencies, and the public with information about BEdA programs and resources.
• Manage a caseload of BEdA students and document participation and progress in systems.
• Maintain regular communication with students via in-person meetings, calls, email, and virtual platforms.
• Identify barriers to success and refer students to campus and community resources.
• Maintain confidential student records in compliance with policies and regulations.
• Monitor educational goals, milestones, certificates, and degrees.
• Conduct orientation sessions and inform students about program requirements and services.
• Collaborate with faculty, staff, public agencies, and community partners to support retention and access.
• Represent the BEdA Department at outreach, enrollment, and community events.

Skills

Administrative support

Customer service

Diversity & inclusion

Communication

Team collaboration

Education

Associate degree or higher

Tools

MS Office

Student information systems

Canvas

Job description

Big Bend Community College invites applications for a Program Assistant in the college's Basic Education for Adults (BEdA) Department. Under general supervision, this position provides case management services to BEdA students, develops educational plans, monitors student progress, and supports successful transitions to postsecondary education, employment, military service, or other career pathways. The position works collaboratively with campus departments and community partners to provide wraparound support, remove barriers to success, and connect students to available resources.

This position reports to the BEdA Director and works collaboratively with faculty, staff, and community partners to help students achieve their educational goals. Success in this role requires a student-centered approach, strong organizational skills, flexibility, and adaptability as program requirements and student needs evolve throughout the year.

This position typically works Monday through Friday during regular business hours; however, occasional evening work, travel, and off-site responsibilities may be required. Services are delivered in person, by phone, email, and virtual platforms.

To work at the college, you will participate in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong, all people are represented and respected for their lived experiences, and each has received the recognition and support needed to thrive. Our students, the HEART of Big Bend Community College, and our employees, the SOUL, are the reason for deepening our commitment to this movement.

Big Bend Community College’s organizational strength is captured in our small yet mighty spirit…a small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Our guiding principles are a call to action, establishing a standard for how we interact with each other, present Big Bend Community College in the community, serve students, AND act upon areas of inequity.

If you share these values, we encourage you to join the movement happening at Big Bend Community College.

Vision

To become our communities' first choice to dream, learn, and succeed

Mission

• Serve as a Bridge
• Stand as a Leader
• Support for Success

Guiding Principles

• Honor our Role as a Hispanic-Serving Institution
• Advocate for Equity, Inclusion, & Diversity
• Embrace our Workplace Norms
• Innovate Proactively
• Model Integrity
• Educate All

Essential Job Duties

• Respond to students, employees, partner agencies, and members of the public by providing information regarding Basic Education for Adults (BEdA) programs, services, and resources.
• Manage a caseload of BEdA students and maintain accurate, timely documentation of participation, progress, and services provided within student information and case management systems.
• Maintain regular communication with students through in-person meetings, classroom visits, phone calls, virtual meetings, email, Canvas, LACES, Starfish, and other communication platforms.
• Use a holistic, student-centered approach to identify and address academic, personal, and program-related barriers to success and make appropriate referrals to campus and community resources.
• Maintain confidential student records, including educational plans, schedules, transcripts, enrollment information, and progress documentation, in accordance with applicable regulations and policies.
• Monitor and track student progress toward educational goals, milestones, certificates, credentials, and degree completion.
• Conduct orientation sessions for new students and provide information regarding program requirements, expectations, available services, and student success strategies.
• Assist students in identifying educational and career goals and developing individualized educational plans to support goal attainment.
• Refer students to appropriate college programs, services, and community resources, including Workforce Education Services (WES), TRiO, Pathway Advisors, Outreach Services, and other support programs.
• Collaborate with faculty, staff, public agencies, community organizations, employers, and private-sector partners to support student retention, persistence, and access to resources.
• Represent the BEdA Department at outreach, recruitment, enrollment, retention, and community engagement events to promote programs and services.

Other Work Activities

• Participate in professional development activities to maintain current knowledge and best practices.
• Ensure compliance with college safety requirements, policies, and procedures.
• Maintain compliance with applicable college, state, and federal regulations.
• Demonstrate professionalism and contribute to a collaborative, student-focused environment.
• Perform other duties as assigned.

Required Knowledge, Abilities, and Skills (KAS)

• Knowledge of effective problem-solving and decision-making principles and practices.
• Knowledge of confidentiality standards, including FERPA regulations and requirements for protecting student information.
• Knowledge of electronic database systems, student information systems, and technology tools used to support operations and services.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Knowledge of best practices for working with individuals from diverse cultural, educational, socioeconomic, and ability backgrounds.
• Ability to manage multiple priorities, meet deadlines, and effectively respond to frequent interruptions in a fast-paced environment.
• Ability to adapt to changing priorities, processes, and organizational needs.
• Ability to establish and maintain positive working relationships with students, colleagues, employers, and community partners.
• Ability to work collaboratively and contribute effectively as a member of a team focused on student success and completion.
• Ability to communicate effectively, both verbally and in writing, with individuals and groups in one-on-one, small-group, and public settings.
• Ability to exercise initiative, sound judgment, discretion, and leadership in carrying out assigned responsibilities.
• Ability to maintain reliable attendance and work occasional evenings or non-standard hours as needed.
• Ability to travel as required for outreach, enrollment, training, professional development, and community engagement activities.
• Skilled in analyzing situations, evaluating options, and making informed decisions.
• Skilled in prioritizing workload, organizing tasks, and managing competing responsibilities.
• Skilled in utilizing electronic databases, case management systems, and technology applications to track, maintain, and retrieve information.
• Skilled in using Microsoft Office software to create documents, spreadsheets, presentations, and communications.
• Skilled in building rapport and fostering effective working relationships with diverse populations.
• Skilled in teamwork, collaboration, and coordination with internal and external stakeholders.
• Skilled in delivering professional presentations and facilitating effective communication in both individual and group settings.

Work Schedule and Physical Requirements

This is a full-time position that generally works 40 hours per week, Monday through Friday, with occasional evening and weekend assignments.

The position is primarily performed in a sedentary office environment with occasional travel and outdoor activities. Employees must be able to regularly lift up to 20 pounds and communicate effectively in person, by phone, email, and virtual platforms.

Flexibility is essential due to changes in priorities and frequent interruptions.

MINIMUM QUALIFICATIONS:

At the time of application, candidates must possess:

• Two years of administrative, clerical, or customer service experience involving public interaction; or an equivalent combination of education and experience.
• Experience working effectively with individuals from diverse academic, socioeconomic, cultural, ethnic, and ability backgrounds.
• Experience assisting disadvantaged youth and/or adults in identifying barriers, establishing goals, accessing resources, and navigating support services.

Desired Qualifications

• Associate degree or higher from a regionally accredited institution.
• Bilingual proficiency in English and Spanish preferred.
• Computer skills sufficient to work in student management and learning systems to document notes, credit attainment, and services provided.
• Work experience at a community or technical college in student services and/or workforce education.
• Experience working with local employers and community partners with a focus on work-based learning and resource access.

CONDITIONS OF EMPLOYMENT

Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, postsecondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform the position.

Per Governor Inslee's Proclamation 21-14.1, employees of higher education must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be asked to provide proof of their COVID-19 vaccination or request and be approved for a medical or religious exemption before beginning their employment with the college.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION

Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973. Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Executive Director of Human Resources/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; or via email at [e-mail].

In compliance with state and federal regulations, the college is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with the college’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the policies page (Download PDF reader) of the college’s website. A printed copy of the policy and procedure is available by contacting the Human Resources Office at 509-793-2008.

BBCC ANNUAL SECURITY REPORT

Big Bend Community College strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent three-year period, and other information are available on the Campus Safety and Security page of the college’s website. If you have questions or would like a printed copy of the materials, please contact Campus Safety and Security at 509-793-2286.

EQUAL OPPORTUNITY

Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.

This posting does not reflect the entire job description and may be changed and modified, at any time, without notice.

Big Bend Community College reserves the right not to fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the college's discretion.