Program Assistant at CN Guidance & Counseling Services

Wayne State University; New York, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Flexible Spending Account

Mental Health/Mentoring programs

Job summary

CN Guidance & Counseling Services in New York seeks an organized administrative professional to support the Youth ACT Team. You will manage records, coordinate procedures, and assist with budgets and scheduling in a busy mental health program.

The role requires a GED or high school diploma, strong office skills, and a valid NY driver's license. Experience in mental health or healthcare settings is preferred. You will help maintain compliant operations and ensure effective communication.

Qualifications

• GED or high school diploma required.
• College or business school graduate preferred.
• Strong administrative skills are essential.
• Experience in a mental health setting or an office environment is preferred.

Responsibilities

• Manages medical records and coordinates the management information system.
• Maintains accounting and budget records for recipients and program expenditures.
• Oversees office procedures and orients new staff on proper procedures.
• Performs reception activities, triaging calls and coordinating communication.
• Coordinates quality improvement and utilization review activities.

Skills

Administrative skills

Office coordination

Communication skills

Data entry

Record keeping

Education

GED or high school diploma

College or business school graduate

Tools

MS Office

Budget tracking

Job description

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Work with the CN Guidance Youth ACT Team to deliver services to those individuals who are diagnosed with severe mental illness and whose needs have not been met by more traditional service delivery approaches.

EDUCATIONAL REQUIREMENTS:

GED or high school diploma required. College or business school graduate preferred.

EXPERIENCE REQUIRED:

Strong administrative skills. Experience working in a mental health setting and/or an office setting preferred.

ADDITIONAL REQUIREMENTS:

• Current New York State Driver's License
• Clean DMV Record
• Proof of Motor Vehicle Insurance

DUTIES AND RESPONSIBILITIES:

• Manages medical records, operating and coordinating the management information system, maintaining accounting and budget records for recipient and program expenditures;
• Understands, oversees and reports on all office procedures. Orients new staff on proper office procedures.
• Performs reception activities (e.g., triaging calls and coordinating communication between the program and recipients.
• Overall responsibility for program administrative duties, including, but not limited to, processing new hire paperwork, clerical and office operations, ordering of office supplies and schedule vehicle maintenance.
• Work closely with administrative staff in the areas of budget management, purchasing, time and leave management and human resources functions.
• Coordinate Quality Improvement and Utilization Review activities including but not limited to data collection, analysis of outcome trends, and identification of service provision, which needs improvement.
• Oversees staff schedules, in-office and outside staff appointments, sign-in/sign-out boards.
• Oversees all external Agency correspondence for accuracy, appropriateness and responsiveness.
• Identify and implement quality improvement trainings and activities as part of professional development goals
• Complete QI Training during onboarding and participate in QI refresher training as needed.
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.

CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.

BENEFITS:

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

• Medical
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more

5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more.

It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.