Program Assistant

Child Care Resource Center, Inc.; Victorville (CA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

403(b) Retirement Plan

Paid time off (vacation, sick, major)

Job summary

Child Care Resource Center, Inc. is seeking a Program Assistant to provide administrative support mainly to the Child Care Financial Assistance (CCFA) Division.

The role focuses on clerical tasks, proper record-keeping and ensuring compliance with program guidelines. The position requires a High School diploma (or equivalent) with 2 years of related experience; an Associate’s Degree in a relevant field is preferred and bilingual abilities in English and Spanish or Armenian are a plus.

Qualifications

• High School diploma or equivalent required; additional related education preferred.
• 2+ years of related work experience in child development, social work, psychology or family studies.
• Knowledge of program regulations and funding terms is helpful.

Responsibilities

• Clerical tasks: filing, typing, mailings, enrollment packets and eligibility documentation.
• Provide professional customer service to families, clients and providers; answer calls and assist as needed.
• Maintain accurate records of families’ program activity and support CCFA staff with documentation.

Skills

Clerical support

Customer service

Documentation

Data entry

Education

High School diploma or equivalent

Associate’s Degree in Psychology/Sociology/Child Development/Social Work/Family Studies

Bachelor’s degree (preferred)

Tools

Windows-based software

Job description

Expected Hourly Pay Rate: $20.00 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary: Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication.

Essential Duties and Responsibilities

Clerical and General Assistance: 55%

• Support case management tasks: filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list.
• As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance.
• Develop and maintain accurate, legible and complete written records of families’ program activity.
• Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies.

Customer Service: 45%

• Provide professional customer service internally to members and externally to clients, families, and providers.
• Answer telephones, assist or transfer callers as expected, follow-up as needed.
• Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.
• Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.

Minimum Required Education / Experience

• High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field); or Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved) Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.

Technical Requirements

Proficiency and experience with Windows-based programs and data entry.

Travel

Some travel/business related driving required. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Work Schedule

Hybrid. Ability to work a regular, full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.

Background & Health Clearance Requirements

Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90). Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93) MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required. Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341) CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866) Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Preferred

• Education: Bachelor’s degree
• Bilingual: Ability to converse, write and/or translate in English & Spanish or Armenian

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance Basic Life Insurance and Long Term Disability paid for by CCRC Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break Opportunities for learning and professional development, including education reimbursement Employee Assistance and Wellness Programs 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].

Child Care Resource Center (CCRC) assists close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County and the entirety of San Bernardino County serving a total area of 22,500 square miles.

Since 1976, CCRC has been managing programs to assist with issues such as finding and selecting child care, child care financial assistance, school readiness, home visiting, and research and program evaluation. Children and families benefit from these programs, allowing parents to go to work and attend school, contribute to the economy and strengthen their families and the community. CCRC's early care & education specialists offer parents and child care professionals assistance ranging from finding child care and child development ages & stages to marketing child care businesses and CPR training and certification. CCRC operates and oversees Head Start Birth-5 programs for a total of 3,312 children. These programs promote school readiness and family engagement to ensure a healthy development of children and their families. Children benefit from a high quality preschool education as well as medical and dental exams. Through CCRC’s literacy campaign “What a Difference a Book Makes,” we have collected 800,000 age-appropriate books. It is the agency’s belief that the cognitive benefits of literacy are immeasurable and have a large impact on the ability of an economy to generate and sustain wealth.

Mission

CCRC cultivates child, family and community well-being.