Program Assistant

Burrell Inc; Hannibal (MO); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

29 Days PTO

HRSA Loan Repayment eligibility

Health, dental, vision, retirement, &

Life insurance

Emergency Medical Leave

Flexible Spending Accounts

Health & Wellness Program

EAP

Employee Discount Program

Mileage Reimbursement

Job summary

Burrell Behavioral Health in Hannibal, MO is seeking a Program Assistant to support the TAY & Adult Team. The role coordinates non-clinical operations, ensures timely client intake, and provides receptionist and triage support.

The ideal candidate is organized, compassionate, and experienced in human services or office management, with strong Microsoft Office skills. Responsibilities include maintaining client charts, processing referrals, and safeguarding confidential information.

Qualifications

• Detail-oriented with excellent organizational and communication skills.
• Experience in human services or office management is preferred.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

Responsibilities

• Organize daily, weekly, and monthly schedules for clients and team operations.
• Act as a key communication hub between the team and clients/families, including triaging calls.
• Participate in daily team staffing and coordinate client intake and referrals.
• Maintain and organize client charts and ensure documentation meets organizational standards.
• Prepare statistical and tracking reports; maintain data logs for admissions/discharges.
• Manage office inventory, vehicle logs, and equipment maintenance.
• Coordinate landline and cellular communications accounts.
• De-escalate symptomatic client behavior and support clients in crisis situations.
• Provide general administrative support and serve as the public-facing representative of the team.
• Maintain confidentiality and handle sensitive client information with professionalism.

Skills

Detail-oriented

Organizational skills

Communication skills

Education

Education or experience in human services/officed management

Tools

Microsoft Office

Job description

Job Description: Job Title: Program Assistant Location: Hannibal, MO Department: TAY & Adult Team Employment Type: Full-time Shift: Monday - Friday

Job Summary

Are you an organized and compassionate professional looking to make a meaningful impact in the behavioral health field? Join our team as a TAY Adult Administrative Support Specialist, supporting our Transition-Age Youth (TAY) Adult Team. This key team member coordinates and monitors non-clinical operations for the multidisciplinary team, ensures timely and accurate client intake, and provides vital receptionist and triage services to support communication between clients, families, and clinicians. The ideal candidate thrives in a dynamic environment and has a passion for client-centered care and team collaboration.

Position Perks & Benefits

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment *eligibility requirements
• Employee benefits package - health, dental, vision, retirement, life, & more**
• Competitive 403(b) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts - healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement (When applicable)

Key Responsibilities

• Organize daily, weekly, and monthly schedules for clients and team operations
• Act as a key communication hub between the team and clients/families, including triaging calls
• Participate in daily team staffing and coordinate client intake and referrals
• Maintain and organize client charts and ensure documentation meets organizational standards
• Prepare statistical and tracking reports; maintain data logs for admissions/discharges
• Manage office inventory, vehicle logs, and equipment maintenance
• Coordinate landline and cellular communications accounts
• De-escalate symptomatic client behavior and support clients in crisis situations
• Provide general administrative support and serve as the public-facing representative of the team
• Maintain confidentiality and handle sensitive client information with professionalism

Education and/or Experience Qualifications

• Education or experience in human services, office management, or a related field
• Demonstrated ability to manage administrative duties in a healthcare or social services setting
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint

Additional Qualifications

• Detail-oriented with excellent organizational and communication skills
• Ability to remain calm in high-stress situations and effectively manage multiple priorities
• Strong interpersonal skills with a commitment to client service and team collaboration
• Ability to maintain confidentiality and handle sensitive information appropriately

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees