Program and Project Management - Specialist - Order Management (Mid Level)

TalentBurst; Deerfield (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Program and Project Management Specialist for Order Management. This mid-level role involves overseeing customer care and order management, ensuring compliance, and enhancing customer satisfaction. The ideal candidate will have extensive experience in order management and proficiency in SAP and Microsoft Office. Join a dynamic team in Deerfield, Illinois, and contribute to improving processes while supporting customer needs effectively.

Qualifications

• 5+ years of order management experience with Leica.
• Demonstrated understanding of SAP system.

Responsibilities

• Accountable for reviewing purchase orders for accuracy.
• Responsible for backlog execution and order management.
• Exceeds customer needs through effective communication.

Skills

Communication

Relationship Building

Data Analysis

Education

High School Diploma

Tools

SAP

Microsoft Office

Job description

Program and Project Management - Specialist - Order Management (Mid Level)
Duration: 6 months – approximately
Days/Times: Monday – Friday, 8AM – 5 PM CST
Onsite in Deerfield, Illinois

Job Description: This contractor is needed to cover for 1 maternity leave starting mid-August and one to cover for maternity leave starting in September

The Customer Order Management Specialist position is responsible for leading the efforts of customer care and order management. The team supports external customer accounts, dealers, and Leica's direct sales team.


YOUR RESPONSIBILITIES

ORDER ENTRY:
• Accountable for reviewing purchase orders for accuracy and to ensure legal, financial and operational guidelines are met
• Processing of orders accurately and efficiently
• Adherence to all company compliance policies
• Raise awareness to and report all potential compliance risks or misses to manager and finance leadership team

BACKLOG ORDER MANAGEMENT:
• Responsible for backlog execution for a territory relevant to what is in regional control
• Regular review of backlog reports and action items for moving aged orders to revenue in a compliant way
• Problem-solve delivery issues and track orders to delivery
• Coordinate between customers, 3rd party, regional and global teams to align on customer room readiness prior to shipping
• Raise awareness of potential revenue risk situations and take steps within control to mitigate risk
• Knowledge of T&C business guidelines

PHONE SUPPORT:
• 6+ hours logged into Teams phone queue
• 93%-95% presented calls handled

DATA ANALYSIS/PROJECTS:
• Uses various continuous improvement tools and data analytics to identify opportunities for improvement and takes initiative.
• Contributes to standard work documents


CUSTOMER SATISFACTION:
• Exceeds customer needs by identifying and utilizing appropriate team resources
• Must be capable of working effectively with Sales Managers, Service members, Engineers, Accounting, and Manufacturing to do whatever is necessary to satisfy customers' needs.
• Communicate effectively to process orders, address customer requests, and resolve issues
• Consistent follow-up and communication

OUR EXPECTATIONS
Experience

Required
• 5+ years Leica or order management experience
• Demonstrated core understanding of SAP system
• Relationship Building; Interpersonal and Communication Skills
• Financial / Business Acumen
• Understanding of dynamics of customer base (Commercial, Government, University, etc.)
• Adherence to all company compliance policies
• Proficiency in Microsoft Office


Preferred
Education
• High School Diploma
• Desired qualifications express expectations for ideal/fully proficient candidates; equivalent experience will also be considered.

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