Program and Compliance manager

Jones Lang LaSalle Incorporated; Richmond (VA); On-site; USD 85,000 - 123,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Richmond, VA, is seeking an experienced operations leader to advise clients on facilities and compliance programs, owning the process from idea to execution. You will lead cross-functional teams to ensure quality, speed, and outcomes— including full oversight of Fire Life Safety vendor management and regulatory compliance.

The role emphasizes building trusted advisor relationships, program governance, and performance reporting to clients and JLL leadership;

Qualifications

• Minimum BA/BS in a science, technical, or related discipline.
• Preferred MS in Real Estate, Project Management, Engineering, Construction Science, Environmental Health & Safety, or related field.
• Minimum 8 years of relevant experience in facilities management, compliance, or program management.
• Preferred 8+ years with direct experience managing Fire Life Safety programs and/or vendor oversight.
• Preferred CFPS (Certified Fire Protection Specialist), CFM (Certified Facility Manager), or equivalent compliance/FLS certification.
• This position does not provide visa sponsorship and requires authorization to work in the United States without sponsorship.
• Background check will be conducted for convictions directly related to duties.

Responsibilities

• Lead client relationship and interface for assigned business segment and initiatives.
• Establish a Trusted Advisor relationship as SME in compliance, programs, and fire life safety.
• Coordinate work and approvals between internal and external groups.
• Lead programs to create value and ensure deliveries meet or exceed expectations.
• Drive adherence to processes while meeting dynamic business needs.
• Provide leadership for design, development, and implementation of programs.
• Manage approval processes for projects and escalation of risks.
• Collaborate with account-wide team and share lessons learned.

Skills

Relationship management

Program management

Fire Life Safety

Vendor management

Analytical skills

Communication skills

Cross-functional teamwork

Education

BA/BS in Science/Technical field

MS in Real Estate / Engineering / related field

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

Serve as a collaborative leader and trusted advisor within the Operations Team, with the objective of providing world-class operational service delivery to the client's portfolio and customers. Advise clients on various aspects of facilities and compliance program delivery, owning the process from idea to execution. Identify key priorities across programs, align organizational stakeholders, and lead cross-functional teams to ensure quality, speed, predictability, and outcomes — including full oversight of Fire Life Safety vendor management and regulatory compliance.

Job Responsibilities

• Relationship Management
  • Lead the client relationship and interface for assigned business segment(s) and additional initiatives
  • Establish a "Trusted Advisor" relationship with client counterparts as a Subject Matter Expert (SME) in compliance, programs, focused on but not limited to fire life safety
  • Coordinate work and/or approvals between internal and/or external groups
• Program Management & Operations
  • Lead programs to create value for the client and ensure program deliveries meet or exceed expectations
  • Drive adherence to established processes while demonstrating agility and creativity to meet dynamic business needs
  • Provide management and leadership direction for the design, development, and implementation of programs
  • Manage the approval process for all assigned projects and escalately risks throughout the organization appropriately
  • Collaborate with account-wide team and proactively share and reapply all learnings, successes, and best practices
• Fire Life Safety Vendor Management
  • Serve as the primary point of accountability for all Fire Life Safety (FLS) vendor relationships, contracts, and performance
  • Oversee the selection, onboarding, and ongoing performance management of FLS vendors including inspection, testing, and maintenance (ITM) contractors
  • Ensure all FLS vendors maintain current certifications, licenses, and insurance in accordance with applicable codes and client requirements
  • Manage and track completion of all FLS inspections, testing, and maintenance activities across the portfolio to ensure full compliance with NFPA, IFC, and local Authority Having Jurisdiction (AHJ) requirements
  • Maintain accurate and up-to-date FLS records, inspection reports, deficiency logs, and corrective action documentation
  • Coordinate with the EHS team and client stakeholders to resolve FLS deficiencies in a timely manner
  • Serve as the point of escalation for FLS-related incidents, regulatory findings, or vendor performance issues
  • Review and approve FLS vendor scopes of work, proposals, and invoices in alignment with budget parameters
• Quality & Compliance
  • Develop, implement, and maintain compliance programs, policies, and standard operating procedures (SOPs) aligned with client requirements and regulatory standards
  • Conduct and manage regular compliance audits, site inspections, and gap analyses across the portfolio
  • Track and report on key compliance KPIs, corrective actions, and program performance metrics
  • Identify trends and patterns in compliance data; develop and implement corrective and preventive action (CAPA) plans
  • Ensure timely completion and documentation of all regulatory reporting obligations
  • Collaborate with operations, sourcing, and EHS teams to embed quality and compliance standards into day-to-day service delivery and participation in RFPs etc.
  • Compose, review, and maintain technical documentation including audit reports, compliance registers, and program manuals
  • Responsible for oversight and completion of JLL JCAP Program
• Reporting & Executive Communication
  • Provide regular executive-level dashboard and presentation reporting on program, compliance, and FLS performance
  • Manage and report on critical and key performance measurements
  • Prepare and present compliance and FLS status updates to client and JLL leadership as required
• Other any and all other duties and tasks assigned

Knowledge, Skills & Abilities

• Facilities management, compliance program development, and/or program management
• Fire Life Safety systems, codes, and vendor management (NFPA, IFC, AHJ requirements)
• Background composing technical documentation, SOPs, audit reports, and compliance records
• Ability to recognize and diagnose trends, patterns, and compliance risks
• Strong analytical skills including root cause analysis and solution development
• Demonstrated client relationship management and trusted advisor skills
• Outstanding organizational and time management skills
• Excellent verbal and written communication skills, including ability to communicate effectively with technical, quality assurance, and operational personnel
• Ability to work independently and within a cross-functional team
• Computer proficiency in Word, Excel, PowerPoint, Adobe, and Microsoft Office Suite
• Ability to work well in a demanding, fast-paced environment

Education Level Requirement

• Minimum Bachelor of Arts or Bachelor of Science (BA/BS) in a science, technical, or related discipline
• Preferred Master’s Degree in Real Estate, Project Management, Engineering, Construction Science, Environmental Health & Safety, or related field

Experience Level

• Minimum 8 years of relevant experience in facilities management, compliance, or program management
• Preferred 8+ years, with direct experience managing Fire Life Safety programs and/or vendor oversight

Certifications & Licenses

• Preferred: CFPS (Certified Fire Protection Specialist), CFM (Certified Facility Manager), or equivalent compliance/FLS certification
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Compensation

Expected compensation for this position: 84,600.00 – 122,700.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On-site –Richmond, VA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

We welcome applications from all backgrounds.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For the California residents only if you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company Overview

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.