Program Analyst: Inmate Tech & Digital Learning

State of Montana; East Helena (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

State employee benefits

PSLF eligibility

Job summary

The State of Montana Department of Corrections is seeking a PROGRAM SPECIALIST to support tablet-based services, inmate communication technologies, and digital learning platforms within prisons. The role emphasizes data-driven decision-making and operational improvement in a correctional environment.

Based in Helena, MT, the position collaborates with facility administrators, IT/security staff, and educational partners to align services with departmental goals, while ensuring safety and

Qualifications

• Bachelor’s degree in business, social services, public administration or similar field.
• Two years relevant experience.
• Alternative combinations of education and experience will be considered on a case-by-case basis.

Responsibilities

• Conduct research and perform detailed analysis of inmate tablet usage, digital communications services, and electronic learning programs.
• Evaluate program effectiveness using data metrics, utilization trends, cost analysis, and stakeholder feedback.
• Identify gaps in service delivery, operational risks, and opportunities for improvement.
• Prepare comprehensive reports to support decision-making, legislative inquiries, and departmental planning.
• Work with facility administrators, program managers, technology vendors, educational partners, and community organizations to identify program needs and ensure services align with departmental goals.
• Coordinate with internal security, IT, and operations staff to maintain compliance with safety protocols and technology standards. Provide recommendations to enhance digital learning delivery, inmate communication tools, and tablet-based services.
• Assist in developing, updating, and implementing program improvements, pilot initiatives, or service expansions.
• Review and propose updates to program specifications and service contracts based on research findings and operational needs.

Skills

Research

Data analysis

Program evaluation

Stakeholder coordination

Education

Bachelor’s degree in business, social services, public administration or similar field

Job description

The State of Montana Department of Corrections is seeking a PROGRAM SPECIALIST to support tablet-based services, inmate communication technologies, and digital learning platforms within prisons. The role emphasizes data-driven decision-making and operational improvement in a correctional environment.

Based in Helena, MT, the position collaborates with facility administrators, IT/security staff, and educational partners to align services with departmental goals, while ensuring safety and