Program Analyst

The Fortune Society Inc.; New York, Northern (NY, KY); Hybrid; USD 66,000 - 71,000; Full time

Job summary

The Fortune Society Inc. is seeking a Program Analyst in Long Island City, NY, to support program evaluation and quality improvement efforts. The role focuses on data collection, analysis, and reporting to improve service delivery and outcomes across programs.

Responsibilities include developing CQI/QA systems, monitoring performance, and coordinating with program managers on new initiatives and audits. Strong Excel/SQL skills and experience with data tools are required.

Qualifications

• Bachelor's degree in public health, human services, criminal justice, sociology, or related field.
• At least two years of relevant nonprofit or social service experience.
• Strong analytical skills and ability to do big-picture thinking.
• Excellent written and verbal communication; proficient in MS Office and Excel; SQL familiarity.

Responsibilities

• Work with program managers to promote data-driven understanding of program performance and outcomes.
• Develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA).
• Monitor program performance and coordinate corrective action plans as needed.
• Alert senior management to issues of noncompliance or performance shortfalls and address them promptly.
• Support Development team by providing data and evaluation tools; create logic models and evaluation designs.
• Coordinate with program managers on start-up of new programs and contract/grant renewals; ensure data collection/reporting tasks are defined and tracked.
• Serve as liaison between program staff and IT on database functionality and reporting; identify training needs.

Skills

Data analysis

Excel

SQL

Power BI

Quality assurance

Quality improvement

Communication

Education

Bachelor's degree preferred

Master's degree is a plus

Tools

MS Office

Excel

Power BI

Job description

# Program AnalystLong Island City - Long Island City, NY 11101## OverviewSalary Range$66,000.00 - $71,000.00 Salary/yearPosition TypeFull-Time Exempt## Description**Title:**Program Analyst**Unit:** Evaluation and Quality Improvement**Reports to:**EQI Program Manager**Status:** Full Time, Regular, Exempt**Salary Range:** $66,000 to $71,000 annually**Location:** Long Island City, Queens**Days/Hours:** Monday to Friday, TBD**Organization Overview:**The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.Fortune has grown steadily over the years to an agency with over $90 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.**Position Summary:**Under the direct supervision of the EQI Program Manager, the Program Analyst supports Fortune Society's programs through the evaluation of data related to service delivery and outcomes. The position engages directly with assigned programs to develop system improvements, using brainstorming, root cause analysis, and other tools/techniques to enhance programs' overall operating efficiency and effectiveness and the quality and timeliness of their internal/external reporting capabilities.**Core Competencies:****Mission and Fit**: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.***Collaboration –***The Program Analyst should be comfortable collaborating with staff at all levels (senior staff and peers) within the EQI department, as well as the IT Development team and assigned programs to understand complex problems and create solutions. The Program Analyst will be asked for input on department projects, so they should be comfortable contributing constructive feedback and be a team player in supporting the team in completing department projects. The Program Analyst should be comfortable leading group conversations and facilitating meetings. The Program Analyst should be in command of critical issues and be able to prioritize effectively as new projects come up and communicate project progress with assigned programs. ***Systems Thinking –***The Program Analyst should possess an ability to do “big picture” thinking and solve problems in a way that is creative and collaborative. ***Data collection, analysis, and Excel expertise –***The Program Analyst needs to have experience using Excel for data analysis. They should understand basic Excel formulas and functions, PivotTables, charts, and graphs. The Program Analyst should also have familiarity with using client databases or electronic health records for data entry and reporting. The Program Analyst should have a foundational understanding of quantitative and qualitative methods. **Essential Duties and Responsibilities:*** Work with managers of assigned programs to promote a genuine understanding of using data to manage their programs and ensure that internal/external performance targets are met and desired outcomes achieved and properly documented. Reinforce the importance of entering and reporting data through the agency's primary database.* Work with managers and front-line staff of assigned programs to develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA), which they will be responsible for maintaining.* Monitor the performance of assigned programs and work with program managers to develop corrective action plans as needed. Alert senior management (program and administration) to issues of noncompliance and/or performance shortfalls, ensuring that such problems are addressed promptly.* Support the Development team in obtaining data required to demonstrate Fortune's expertise;* Create logic models; produce evaluation designs and actual evaluation tools as necessary.* Coordinate with program managers on the start-up of new programs and contract/grant renewals, ensuring that critical tasks (such as having an appropriate system for data collection and reporting) are clearly defined and monitored for completion.* Act as liaison between program staff and the I/T department; translating program needs related to database functionality and reporting. Identify and facilitate staff training needs and requests.* Support routine audits and compliance reviews of programs and recommend system improvement to management based on audit/review findings. Follow up on program response and implementation of accepted recommendations.* Evaluate client satisfaction through surveys and focus groups, analyze and report work results, and any recommendations to enhance program quality.* Perform other duties as assigned.## Qualifications**Qualifications:*** Bachelor's degree is preferred, preferably in public health, human services, criminal justice, sociology, social work, or related field, with a strong background in statistical analysis and/or data management. Master's degree is a plus.* A minimum of two years of relevant work experience, preferably in a nonprofit social service setting.* Must be detail-oriented with superior analytical skills. Ability to do "big picture" thinking and solve problems in a way that is creative and collaborative.* Excellent oral and written communication skills coupled with exceptional people skills.* Understanding of both qualitative and quantitative evaluation methods* Must have a thorough knowledge of MS Office, including Excel, and proficiency in SQL. Familiarity with Power BI is a plus.* Experience with quality assurance and/or quality improvement.* Appreciation of Fortune’s work in serving people who have been incarcerated and those who are at risk.**We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.****Travel Requirements –** May require travel to our Harlem or Bronx office for infrequent meetings and/or trainings.**Physical Demands:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.*The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.*