Program Analysis Officer

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

The DC Health Benefit Exchange Authority is seeking a Program Analysis Officer to oversee account managers assisting small businesses and employees with DC Health Link enrollment and related technical support.

You will develop and implement policies for eligibility and enrollment, provide guidance to the Program Manager, and supervise staff to ensure timely, accurate processing and effective cross‑divisional collaboration.

Qualifications

• Specialized experience in DC Health Link eligibility and enrollment processes is required.
• Ability to develop and evaluate policies for enrollment and contact center operations.
• Experience supervising staff and coordinating cross-divisional work.

Responsibilities

• Develops and oversees policies and procedures for DC Health Link individual eligibility and enrollment processes.
• Evaluates policies to improve efficiency and effectiveness of the enrollment program and the Contact Center.
• Oversees staff who work with the Contact Center on emergent issues impacting DC Health Link consumers.

Skills

Specialized Experience

Job description

DCHBX Social Justice Values Statement

We believe in social justice and the power of diversity, equity, and inclusion, and are committed to fighting longstanding discrimination, racial injustice, and systemic racism to contribute to a more just and equitable future for our workforce, our customers, and our partners.

DCHBX Social Justice Values Statement

We believe in social justice and the power of diversity, equity, and inclusion, and are committed to fighting longstanding discrimination, racial injustice, and systemic racism to contribute to a more just and equitable future for our workforce, our customers, and our partners.

Summary

This position is in the District of Columbia Health Benefit Exchange Authority (DCHBX). The mission of the Health Benefit Exchange Authority is to implement a health care exchange program in the District of Columbia in accordance with the Patient Protection and Affordable Care Act (PPACA) of 2010 and the District of Columbia Health Benefit Exchange Authority Establishment Act of 2011, thereby ensuring access to quality and affordable health care to all District of Columbia residents.

The Program Analysis Officer is responsible for overseeing account managers assisting small businesses and their employees as they explore coverage options in the marketplace, including assisting them in resolving technical issues that impact enrollment.

Duties And Responsibilities

Develops and oversees the implementation of policies and procedures surrounding DC Health Link individual eligibility and enrollment processes. Develops policies and procedures for DC Health Link Contact Center. Evaluates policies for the purpose of improving the efficiency and effectiveness of the individual eligibility and enrollment program and the Contact Center.

Conducts extensive research and provides oral or written detailed advice to the Program Manager with respect to recommendations, proposed actions, alternative actions, and hypothetical situations. Presents critical observations, findings, and recommendations on proposed changes in government policies, operations, and legislation. Manages, monitors, and administers project activities. Develops, modifies, or provides input to project plans. Implements plans to meet objectives/timeliness. Evaluates progress on projects and makes or develops significant adjustments to project plans as required. Identifies problems; determines accuracy and relevance of information, using sound judgment to generate and evaluate alternatives; and makes recommendations.

Oversees staff who work directly with the Contact Center on emergent issues impacting DC Health Link consumers. Supervises, directs, and manages staff to accomplish goals that may involve interdivisional work, particularly with the DC Health Link Contact Center. Monitors progress and effectiveness of the assignments and projects.

Qualifications And Education

Specialized Experience – Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform the duties of the position successfully, and this is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

Licenses and Certifications

None

Working Conditions/Environment

Work is generally performed in an office setting.

Promotion Potential

No known promotion potential.

Other Significant Facts

Tour of Duty

Monday - Friday 8:15 a.m.- 4:45 p.m.

Pay Plan, Series, Grade

MS-0343-13

Collective Bargaining Unit

This position is not a part of a collective bargaining unit.

Duration of Appointment

This is an at-will Manager Supervisory Service (MSS) position.

Position Destination

This position has been deemed Security Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of the DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

EEO Statement

The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.