Program Advisor and Academic Coach, Strong Start

Youngstown State University; Youngstown (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Youngstown State University seeks an Academic Success Coordinator to provide advising, instruction, and coaching to a caseload of students. The role includes monitoring progress through an early alert system, coordinating referrals, and preparing retention reports for program improvement.

The successful candidate will collaborate with campus offices to identify student needs, coordinate services, and contribute to department programming and student involvement in campus activities.

Qualifications

• At least a bachelor’s degree and two years of related and/or equivalent experience.
• Experience in academic support or student retention programs in a higher education setting.
• Preferred: Master’s degree in education or related field and three years of experience.

Responsibilities

• Advises and mentors a caseload of students from orientation through their first year.
• Provides individual academic coaching and follows up on progress.
• Monitors progress via early alert system and coordinates referrals.
• Develops educational goal plans and maintains student records.
• Collaborates with campus offices to identify needs and coordinate services.
• Prepares retention reports and supports program assessment.

Skills

Advising

Academic coaching

Student support

Data collection

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Provides support to a caseload of students including advising, instruction, and academic coaching. Provides individual assistance for other students as needed, with emphasis on academic support, assessing student needs, tracking, and following up on student progress. Participates in program assessment and improvement; and assists in coordinating services.

Essential Functions and Responsibilities:

Teaches student success related seminars during academic year as needed. Serves the academic advisor for the assigned caseload beginning with advisement at New Student Orientation through the end of the students’ first year. Monitors student progress through early alert system; conducts outreach as needed.

Provides individual academic coaching on a regular basis as needed to those students who are mandated to receive coaching or to those who seek coaching voluntarily. Assesses student needs and provides follow-up. Monitors referrals and academic progress through communication with faculty and staff and through regularly scheduled meetings with advisees. Monitors student progress through early alert system; conducts outreach as needed. Facilitates the creation of an individual educational goal development plan, makes referrals, and maintains individual records for students served.

Provides short-term assistance to any student entering the department; includes making referrals, offering suggestions about classes, providing general University information, and assisting with student involvement in campus activities.

Collaborates with staff to develop and present workshops, programming, and services for department.

Participates in campus events and disseminates information to promote the department.

Collaborates with staff to identify, serve, and monitor any YSU student requesting assistance.

Conducts studies and applies current retention research.

Consults and cooperates with various campus offices to identify student needs and coordinate related services. Provides information as necessary.

Prepares retention reports and makes recommendations for intervention; creates mid-semester and final reports for referral source; monitors referrals and academic progress through communication with faculty, staff, and students as needed.

Other Functions and Responsibilities:

Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated:

Computer and all other standard office equipment.

Work Schedule:

Typically, Monday through Friday.

Primary Location:

Youngstown

Supervision Exercised:

May exercise supervision over student employees.

Reports to:

Director, Resch Academic Success Center

Required Certifications, Training, and/or Licensures:

None

Sponsorship and/or Work Authorization Status:

This position is not eligible for sponsorship.

Knowledge, Skills, and Abilities:

Knowledge of: University policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.

Skill in: Use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*.

Ability to: Collect data, establish facts, and draw valid conclusions; determine material and equipment needs; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; maintain records according to established procedures; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one tasks to another; work independently and in a team environment; develop and maintain effective working relationships.

(*) Developed after employment.

Minimum Qualifications:

Atleast a bachelor’s degree and two years of related and/or equivalent experience; OR at least an associate degree and four years of related and/or equivalent experience. Experience in academic support or student retention programs in the higher education setting.

Preferred Qualifications:

Master’s degree in education or a related field. Three years of experience in academic student support or academic coaching in a higher education environment. Knowledge of learning theory.

Physical Requirements:

In accordance with the U.S. Department of Labor physical demands strength ratings, this position will perform sedentary work.

Sedentary:

work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as Sedentary when walking and standing are required only occasionally, and all other Sedentary criteria are met.