Case Manager

Youngstown State University; Youngstown (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Youngstown State University is seeking a non-clinical Case Manager to support students in crisis or distress, triaging reports and connecting high-risk individuals with appropriate care. The role collaborates with the Dean of Students and CARE team to maintain case files and coordinate campus resources.

Strong confidentiality, communication, and organizational skills are essential. Responsibilities include direct case management, documentation in the university system, and developing action

Qualifications

• Bachelor's degree in a related field required; 2+ years in higher education preferred.
• Equivalent combinations of education and experience will be considered.
• Knowledge of crisis response, case management, and confidentiality practices (FERPA/HIPAA) preferred.
• Experience with Maxient or similar software and Banner is a plus.

Responsibilities

• Serve as a case manager for high-risk students and triage initial reports.
• Provide one-on-one case management for students with complex medical or personal concerns.
• Maintain case notes per university policy and privacy laws (FERPA, HIPAA).
• Coordinate non-clinical care and referrals to campus and community resources.
• Contribute to CARE team activities and staff training on culturally relevant topics.

Skills

Crisis intervention

Case management

Communication

Organization

FERPA/HIPAA knowledge

Education

Bachelor's degree in related field

Associate degree + 4 years experience in higher education

Tools

Maxient

Banner

Job description

This non-clinical position assists students who are experiencing crisis or distress that impacts their social, personal, and/or academic stability. Triages reports and works with the dean of students and other staff to connect high-risk students to appropriate care/support. Assists with the management of individuals identified as "penguins of concern" including those who threaten or attempt to cause harm to themselves, and/or experience a significant disruption to their academics due to psychiatric, behavioral, mental health, or physical issues (including sexual assault and intimate partner violence), and/or behave in a manner that may be worrisome to others and disruptive to the YSU community. Provides training in and experience with culturally relevant topics.

Essential Functions and Responsibilities:

Serves as a case manager for high-risk students, specifically those from marginalized populations, and those dealing with extenuating circumstances. Triages initial "penguin of concern" reports and other referrals. Creates and maintains cases through the database system.

Provides one-on-one case management services for students in need, including those with complex medical, mental health, substance use, or personal concerns.

Monitors caseload progress, follow ups regularly, and maintains timely and accurate case documentation/notes in accordance with university policy and applicable privacy laws (FERPA, HIPAA).

Assesses caseload progress, follows up regularly, and maintains timely and accurate case documentation/notes in accordance with university policy and applicable privacy laws (FERPA, HIPAA).

Coordinates non-clinical care for students needing ongoing support, campus, and community referral, and/or assistance with coordination of care following hospitalization and/or other unique circumstances.

Supports students in processes related to medical withdrawals, hospitalizations, return-to-campus planning, or post-surgery.

Serves as a member of the YSU CARE (Concern-Assessment-Referral- Education) Team as assigned.

Provides training in and experience with culturally relevant topics.

Conducts crisis response and triage support in collaboration with other student support offices.

Collaborates with other campus offices and resources. Maintains a network of current resources available on campus and in the community; refers as appropriate.

Assesses student needs, develops individualized action plans, and connects students to appropriate campus and community resources.

Maintains strong referral network and stays informed of community resources for substance use treatment, mental health services, financial support, and emergency assistance.

Retains ongoing case statistics to assist with Co-Curricular Assessment Reporting, Divisional Annual Report, and other analytic/data requests.

Organizes and implements appropriate and timely programming to address current issues/concerns on campus as assigned.

Assists with marketing, promotion, and fundraising of the office as assigned. Assists with programming, outreach, and training initiatives related to student well-being, substance use prevention, and resource awareness.

Contributes to the development of best practices for case management.

Represents the office of the dean of students at the campus, local, regional, and national level.

Participates in departmental training and meetings including orientations, penguin preview days.

Other Functions and Responsibilities:

Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated:

Computer and all other standard office equipment.

Work Schedule:

Typically, Monday through Friday.

Primary Location:

Youngstown

Supervision Exercised:

Supervision is exercised over student employees.

Reports to:

Assistant Dean of Students, Community Standards and Student Conduct

Required Certifications, Training, and/or Licensures:

None.

Sponsorship and/or Work Authorization Status:

This position is not eligible for sponsorship.

Knowledge, Skills, and Abilities:

Knowledge of: relevant state and federal laws including FERPA, HIPAA, ADA, and Title IX; social justice issues and concerns; issues common to college students, specifically difficult and sensitive circumstances.

Skill in: organization, documentation and communication.

Ability to: provide case management services to students whose disruption to academic progress is caused by a broader range of circumstances;work effectively withstudent populations and across functional teams.

(*) Developed after employment.

Minimum Qualifications:

At least a bachelor's degree plus two years of experience in higher education, or an equivalent related field; OR at least an associate degree plus four years of experience in higher education or an equivalent related field; OR a high school diploma/GED with at least six years of experience in higher education or an equivalent related field. Demonstrated knowledge of crisis response, case management, or another related field.

Preferred Qualifications:

Practical up-to-date knowledgeof Maxient (or similar) and Banner software. Demonstrated understanding of confidentiality practices, crisis intervention, and resource coordination. Strong interpersonal, communication, and organizational skills. Ability to work effectively with varies student populations, student athletes or similar and across functional teams. Clinical case management experience in higher education, healthcare, social services, non-profit or drug/alcohol counseling. Experience working with individuals dealing with substance use or in recovery. Certification or credentialing as a Drug & Alcohol Counselor (CADC, LADC, or similar). Experience working with individuals with food/housing insecurity. Experience with trauma-informed care and motivational interviewing.

Physical Requirements:

In accordance with the U.S. Department of Labor physical demands strength ratings, this position will perform sedentary work.

Sedentary:

Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as Sedentary when walking and standing are required only occasionally, and all other Sedentary criteria are met.