Program Administrator (Mini House Residential Program)

JWCH Institute, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health premium allowance

Health Savings Account

Paid time off & holidays

401(k) plan

Disability plans

Life insurance & AD&D

Job summary

JWCH Institute, Inc. in Los Angeles, CA is seeking a Program Administrator to lead the Residential Treatment Program for Women and Children. You will oversee daily operations, ensure regulatory compliance, coordinate admissions, staff supervision, and interdepartmental collaboration to maintain high standards of care.

The role requires several years of substance-use/mental-health experience, supervisory skills, and SUD certification, with EHR proficiency and a valid CA driver’s license.

Qualifications

• Three years’ experience in substance abuse/mental health.
• One to two years direct supervisory/management experience.
• Bilingual in English and Spanish preferred.
• Registered or Certified SUD Counselor per CA DHCS / NCCA guidelines.
• Proficient with EHR systems and driving program vehicles.

Responsibilities

• Assist Administrative Program Director in administrative/operational tasks.
• Supervise non-clinical staff including drivers and kitchen staff.
• Coordinate between clinical staff and clients on disciplinary matters.
• Document non-clinical group sessions in the EHR.
• Onboard new staff and guests to policies and facility protocols.
• Support Admissions and client onboarding with Intake Coordinator.
• Handle hiring, evaluations, staff development, and promotions.
• Monitor safety, quality, and daily program effectiveness.
• Ensure licensing/regulatory compliance with SAPC/DMC and director.
• Prepare and submit administrative and contract reports.
• Attend trainings and stay current with best practices.
• Perform regular chart reviews for accuracy/compliance.
• Maintain industry knowledge and policy updates.
• Collaborate with Intake/Billing to meet census/financial targets.
• Foster relationships with community partners and providers.
• Coordinate client transportation and vehicle maintenance.
• Manage inventory and procurement of supplies.
• Maintain incident/attendance records and documentation.
• Conduct emergency drills and safety logs.
• Coordinate staff physicals, TB tests, CPR/First Aid with HR.
• Track SAPC annual trainings for staff.
• Act as liaison among Residential, Outpatient, Recovery Housing, and Corporate Office.
• Other duties as assigned.

Skills

Three years’ experience in behavioral/

Education

SUD Counselor Certification (CADTP/CCAPP)

Tools

Electronic Health Records (EHR)

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 100% Los Angeles, CA, US

Salary Range: $66,967.00 To $70,357.00 Annually

Position Purpose

The Program Administrator is responsible for overseeing and managing the day-to-day operations of the Residential Treatment Program for Women and Children located in South Los Angeles. This role ensures the program operates in compliance with the Los Angeles County Department of Public Health – Substance Abuse Prevention and Control (SAPC) and Drug Medi-Cal (DMC) standards. The Program Administrator plays a critical role in maintaining a high standard of care while supporting JWCH Institute’s mission to improve the health and well-being of underserved populations in Los Angeles County.

• Assist the Administrative Program Director in all administrative and operational aspects of the program.
• Supervise non-clinical personnel including support staff, drivers, and kitchen staff.
• Serve as a liaison between clinical staff and clients, particularly concerning disciplinary matters.
• Document non-clinical group sessions in the Electronic Health Record (EHR) system.
• Orient new staff, visitors, and external guests to facility protocols and program policies.
• Support the Intake Coordinator as needed with admissions and client onboarding.
• Manage personnel tasks such as hiring, performance evaluations, staff development, and recommending promotions or salary adjustments.
• Monitor safety, quality, and effectiveness of daily program operations.
• Ensure compliance with licensing and certification regulations in partnership with the Administrative Program Director.
• Maintain adherence to all applicable state, county, and federal standards and treatment guidelines.
• Ensure timely and accurate submission of all administrative reports and documentation.
• Generate and submit reports on contract compliance and program performance.
• Attend relevant trainings, conferences, and seminars to stay current with best practices in behavioral health and leadership.
• Conduct regular chart reviews for documentation accuracy and regulatory compliance.
• Stay informed of changes in industry standards, policy updates, and program innovations.
• Collaborate with Intake and Billing departments to maintain census and financial targets.
• Foster cooperative relationships with community partners, referring agencies, and service providers.
• Oversee and coordinate client transportation to external appointments.
• Manage the maintenance and usage of program vehicles.
• Maintain inventory and ensure timely procurement of office, program, and food supplies.
• Organize and maintain program documentation such as incident reports and attendance records.
• Conduct regular emergency drills and maintain logs in accordance with safety protocols.
• Coordinate with Human Resources to ensure staff remain current on physicals, TB tests, and CPR/First Aid certifications.
• Track and ensure staff completion of all SAPC-mandated annual trainings.
• Act as a liaison between Residential, Outpatient, Recovery Bridge Housing programs, and the Corporate Office.
• Other duties as assigned

Requirements

• Three years’ experience working in the field of substance abuse/mental health
• One to two years direct supervisory and management experience
• Registered or Certified Substance Use Disorder (SUD) Counselor. Certification must be through an agency accredited by the National Commission for Certifying Agencies (NCCA) and recognized by the California Department of Health Care Services (DHCS), such as CADTP or CCAPP. Certification must comply with all applicable requirements under Title 9, Chapter 8 of the California Code of Regulations
• Bilingual in English and Spanish preferred
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks while working well with a team
• Proficient in Electronic Health Recording Systems
• Demonstrated ability to work independently and follow through on projects
• Demonstrated experience selecting, developing and coordinating a work team
• Strong organizational, written, and verbal communication skills.
• Valid California Driver’s License and proof of insurance
• Must meet insurability requirements for driving program vehicles.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.