Program Administrator, MACLP

Pepperdine University; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Pepperdine University seeks a Program Administrator for the GSEP MACLP-Evening program in Los Angeles. You will coordinate certification with BBS, advise students, support faculty, and oversee records and admissions processes.

The role requires strong organizational and communication skills, collaboration with multiple departments, and commitment to diversity. Regular, 40-hour weeks with competitive benefits are offered at Pepperdine’s serene campus network.

Qualifications

• Bachelor's degree required; three years relevant counseling/social services experience; one year in higher education.
• Fluency with Google Suite, MS Office, and PDF/web tools; strong organization and communication skills.
• Experience with or ability to quickly learn web-based applications and creating web content; memo/report writing.
• Comfort building relationships, teamwork, and providing guidance to students and colleagues.

Responsibilities

• Coordinate Program Certification with BBS verification, licensure requirements, and alumni records.
• Lead admissions coordination with Enrollment Office and Admissions Team.
• Advise MACLP-Evening students and support faculty and staff; supervise Graduate Assistant.
• Maintain policies, handbooks, and program documentation; support orientations and events.

Skills

Bachelor's degree

Counseling experience

Higher education experience

Google Suite

Microsoft Office

Adobe Acrobat

Etrieve

PeopleSoft

Kronos

Canva

Instagram

Facebook

Attention to detail

Organization

Communication

Teamwork

Web content

Memo writing

Reports writing

Relationship building

Diversity awareness

Education

Bachelor's degree

Master’s degree in clinical/counseling psychology or related degree

Tools

Canva

Instagram

Facebook

Job description

The Program Administrator provides comprehensive, effective, and efficient administrative support for the GSEP Master of Arts in Clinical Psychology with an emphasis in Marriage and Family Therapy, Evening format program. They collaborate proactively with the Clinical Training Team, Admissions, Student Services, MACLP-Evening Program Director, Associate Dean of Psychology, and other Program Administrators to achieve the functions, goals, and objectives of the MACLP-Evening program. They serve as the GSEP liaison to the BBS for verification of licensure requirements, program certification, and other licensing-related matters. They serve as the program advisor to students, support faculty and staff, oversee a Graduate Assistant, and balance ongoing activities of admissions, student orientation, retention, and matriculation.

Duties

• Manages the Program Certification process of recent on-campus and online MACLP graduates at the end of each academic term. This entails:
  • Communicating with impending and recent graduates about the Program Certification process.
  • Coordinating with academic advising, the office of practicum support, the registrar's office, and the Board of Behavioral Science (BBS).
  • Completing the Program Certification form for each graduate and submitting it to the BBS.
  • Responding to deficiency notices received by alumni from licensing boards.
• Manages BBS letter requests for alumni pursuing licensure. This includes, but is not limited to:
  • Verification of specific licensure requirements (i.e., suicide assessment and telehealth).
  • Writing letters on behalf of students who transferred programs (e.g., online to on-ground), received transfer credit, and/or completed independent studies.
• Manages the Program Certification process for MACLP graduates applying for out-of-state or out-of-country licenses. This includes, but is not limited to:
  • Responding to student questions.
  • Verifying hours with the office of practicum support.
  • Verifying academic records.
  • Completing requested documentation.
• Leads the admissions process in collaboration with the Enrollment Office and Admissions Team.This includes, but is not limited to:
  • Reviewing applications on a rolling basis, fielding inquiries from students, managing information related to admissions, maintaining an updated admissions tracking database.
• Assists the program director with the coordination of Course Coordinators in the MACLP program.
• Responds to student and faculty concerns using sound judgment and decision-making. This includes, but is not limited to:
  • Compassionate listening, research, collaborative problem-solving, guidance, and feedback.
• When appropriate, facilitates student and/or faculty communication with and connection to the appropriate GSEP and university resources.
• Supports faculty-student meetings to facilitate problem-solving.
• Provides education about catalog policies and procedures.
• Attends and assists with new student orientations at the Calabasas, WLA, and Irvine campuses.
• Recommends and assists with program policies and procedures, including revising/refining handbooks (e.g., MACLP Faculty Handbook).
• Manages, organizes, updates, and maintains accurate records, shared drives, program files, online forms, and web-based resources.
• Performs other duties as assigned. This includes, but is not limited to:
  • Scheduling meetings for MFT Committee, preparing minutes of MFT Committee meeting, assisting with GSEP events, and assisting with graduation in Malibu every year.
• Upholds the University Mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor's degree.
• Three years of experience in counseling, social services, or a related profession.
• One year of work experience in a higher education environment.
• Fluency in Google Suite (especially Docs, Sheets, and Forms), Microsoft Office, Adobe Acrobat, Etrieve, PeopleSoft, Kronos, Courses, Canva, Instagram, Facebook.
• Attention to detail, excellent organization and communication skills, and independent follow-through.
• Familiarity with or ability to quickly develop competence in web-based applications and in the preparation of web-based content.
• Skills in writing professional memos, reports, and other communications.
• Ability to build effective working relationships with other professionals.
• Ability to work effectively on teams.

Preferred:

• Master’s degree in clinical/counseling psychology or related degree.
• Clinical/counseling experience.
• Experience working in a university and graduate school setting.
• Experience working closely with graduate students.
• One or more years of experience in marketing, public relations, office management, Clinic work, DEI, and/or events planning.
• Ability to articulate a strong commitment to diversity and work effectively with individuals from different backgrounds.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $25.70 - $28.56 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.