Program Administrator- Joslin Vision Network

Anna Jaques Hospital; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Beth Israel Lahey Health's Joslin Diabetes Center program seeks a Program Administrator to develop and oversee administrative workflows and ensure excellent patient experience in the Joslin Vision Network Diabetes Eye Care Program.

You will collaborate with clinical teams, plan events, monitor budgets, and coordinate scheduling across departments to support program goals and operational efficiency. Strong communication and problem-solving skills are essential.

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• 3-5 years related work experience required, including healthcare administration.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Develop, organize and implement administrative processes and systems to ensure the smooth flow of operations.
• Plan and organize program events, including publicity, agenda, invitations, speakers, presentation materials, schedule travel arrangements, and process reimbursements.
• Serve as the administrative resource and liaison for the program, interacting with all levels of personnel, both internal and external.
• Monitor the program budget and accounts. Authorize, monitor and report all expense items.
• Work with ancillary areas to coordinate and ensure the smooth functioning of the program.
• Organize and maintain schedule of meetings, appointments and events related to the program and leadership.
• Independently researches and follows through on a variety of information requests and assists with problem resolution.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Team Work

Customer Service

Attention to detail

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Job Description:

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Joslin Diabetes Center, Joslin Vision Network (JVN) Program Administrator works in collaboration with the clinical teams to develop, implement, and oversee clinical workflows and ensure excellent patient experience for the Joslin Vision Network Diabetes Eye Care Program.

Essential Responsibilities:

• Develop, organize and implement administrative processes and systems to ensure the smooth flow of operations. (essential)
• Plan and organize program events, including publicity, agenda, invitations, speakers, presentation materials, schedule travel arrangements, and process reimbursements (essential)
• Serve as the administrative resource and liaison for the program, interacting with all levels of personnel, both internal and external. (essential)
• Monitor the program budget and accounts. Authorize, monitor and report all expense items. (essential)
• Work with ancillary areas to coordinate and ensure the smooth functioning of the program. (essential)
• Organize and maintain schedule of meetings, appointments and events related to the program and leadership. (essential)
• Independently researches and follows through on a variety of information requests and assists with problem resolution. (essential)

Required Qualifications:

• High School diploma or GED required; Bachelor's degreepreferred.
• 3-5 yearsrelated work experience required, including 3 or more years of progressively responsible experience in business administration, preferably in a healthcare setting.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department Sensory Requirements:Close work (paperwork, visual examination), Monitor Use, Visual clarity <3 feet, Conversation, Telephone. Physical Requirements:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionallyThis job requires constant sitting, Keyboard use,frequent Fine Manipulation using both hands. Rarely there may be Power Grasping using both hands.

Pay Range:

Pay Range: $60,000.00 USD - $90,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled