Program Administrator - HMS Center for Palliative Care

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Program Administrator I to provide operational and administrative support for HMS CPC programs, coordinate meetings, and manage documentation.

The role involves coordinating programs with faculty and stakeholders, preparing reports, and handling data while applying established procedures.

Strong communication and customer service are essential, with proficiency in Office, Google Suite, Zoom, and related tools.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• 3 years of experience in a medical or scientific research setting or comparable tech environment required.

Responsibilities

• Provide operational and administrative support for program functions.
• Staff program meetings, prepare agendas and minutes, follow up on action items.
• Coordinate programs to ensure implementation aligns with objectives.
• Serve as program liaison with faculty, partners and stakeholders.

Skills

Written and oral communication

Computer proficiency

Attention to detail

Customer service

Problem solving

Organization and time management

Policy/application of guidelines

Interpersonal collaboration

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Google Workspace

Zoom

Adobe

Job description

The Harvard Medical School Center for Palliative Care (HMS CPC), situated with the Department of Supportive Oncology, delivers continuing medical education courses, conducts workshops, seminars, and other activities for colleagues in the Harvard Medical School network of institutions, and supports researchers, research, and a number of community-building activities. The Program Administrator will communicate and coordinate with faculty, conduct programs and meetings on Zoom, update the HMS CPC website, compile documentation and data, and provide customer service.

Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of well-established techniques, procedures, or standards.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Primary Duties and Responsibilities

• Provides operational and administrative support in the development and implementation of program functions.
• Staffs program meetings including preparing agendas, generating minutes, following up on action items and supporting related program initiatives and projects.
• May be responsible for maintaining program databases, collecting, and analyzing data, and preparing reports to track program progress and outcome.
• Serves as a central point of contact between staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters.
• Assists with planning and execution of seminars, meetings, and special projects.
• Triage inquiries and provide general problem resolution related to program with appropriate level of urgency.
• Maintains and manages processes associated with varied programs, projects, and events.
• Prepares documents such as correspondence, reports, presentations, packets.
• May be responsible for promoting the program through various channels such as social media, email newsletters or community outreach efforts.
• Keeps all members of the team up to date with relevant program information.
• May monitor budget, track expenditures/transactions, and handle financial administration projects as it pertains to the program.
• May work on special assignments and projects as needed.

Knowledge, Skills and Abilities

• Strong written and oral communication skills.
• Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.
• Knowledge of trends, issues, and accepted practices relevant to the position.
• Excellent attention to detail skills.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.
• Excellent ability to organize, prioritize and follow-through.
• Ability to apply independently a wide variety of policies/ procedures where specified guidelines may not exist.

Minimum Job Qualifications

• High School Diploma required. Bachelor's degree preferred.
• 3 years of experience working in a medical or scientific research setting or comparable technology-oriented business environment required.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: None

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$60,330.00 - $74,915.00