Program Administrator (58632)

Phoenix House; New York (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Job summary

Phoenix House Harlem Clubhouse is hiring a Program Administrator to support the community through social practice and to help Members live fulfilling lives. You will foster relationships, assist with employment, education, and housing opportunities, and advocate for members within a collaborative clubhouse setting.

The role emphasizes flexibility, creativity, and an ability to work across activities such as lunch gatherings, coffee chats, and outreach to services.

Qualifications

• 1-3+ years’ experience with individuals with serious mental illness or in community settings preferred.
• 1-2 years coaching and counseling experience preferred.
• 1-2 years of vocational rehabilitation, training, or employment specialist experience preferred.
• Ability to manage member concerns and behaviors effectively.
• Experience with mental health crisis management by supporting and counseling members.

Responsibilities

• Perform member engagement, social design, relationship development, and therapeutic intervention within the Clubhouse.
• Support a therapeutic community based on Social Practice and Clubhouse standards.
• Design interventions to address barriers like social isolation, self-esteem, anxiety, and poverty.
• Assist members with employment, education, and housing access within PHNY Harlem Clubhouse.
• Develop relationships with members and the community to provide positive change and opportunities.

Skills

Experience with SMI

Coaching & counseling

Vocational rehabilitation experience

Member relations management

Crisis management

Education

Undergraduate degree or equivalent

Graduate degree preferred

Job description

Summary

Become a

Summary

Become a Program Administrator and join a collaborative and inspiring movement to support individuals (Members) with serious mental illness (SMI). Phoenix House Harlem Clubhouse a community dedicated to fostering growth, collaboration and positive impact. We use community as our tool to do this based in our Clubhouse environment

A Clubhouse is a community-based location designed to support the recovery of people living with serious mental illness (SMI).

Each clubhouse provides a restorative environment for people whose lives have been severely disrupted because of their mental illness. The concept of a clubhouse — which was pioneered by Fountain House in the 1940s — starts with the idea that “community is therapy.”

In each clubhouse, an intentional community is created, where members and staff work together, side-by-side, to carry out all daily operations of the clubhouse.

The Program Administrator works to support the community through social practice and help Members live their lives to the fullest, while developing independent living skills and making social connections. This position requires interest in community, creativity, and flexibility. There will be no typical day as a Program Administrator at the Clubhouse, but if you could see yourself fostering relationships and connections to community by making lunch, sharing a common interest over coffee, advocating at a social service provider, or helping one of your members to apply to a job in the community, then this could be the position for you.

Please note: This position is grant funded until July 31, 2033.

• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:

• (10) Paid Holidays


• Paid vacation, sick time, personal and wellness time


• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week


• Pet insurance, legal support, and other supplemental insurance


• A generous tuition reimbursement program


• 403(b) retirement plan


• Competitive wages and more...

You Will Have Responsibilities Including But Not Limited To

• Perform member engagement, social design, relationship development, continuous assessment and therapeutic intervention and management of transitional environments with the Phoenix House Harlem Clubhouse membership.


• Support and develop a therapeutic community based on Social Practice and the International Standards for Clubhouse Programs.


• Utilize the community to design positive interventions to deal with common barriers such as social isolation, poor self-esteem, anxiety, symptom management, and poverty.


• Create access to environments outside of PHNY Harlem Clubhouse not traditionally therapeutically oriented, to build general skills, a sense of confidence, and to support members’ self‑efficacy. This includes the provision of on‑site support in employment, education, and housing environments outside of PHNY Harlem Clubhouse.


• Develop relationships with members and the community as a whole that can be leveraged to provide support for positive change and risk‑taking, combat social isolation and increase meaningful connections, and introduce members to new opportunities.


• Engineer various environments and social interactions to create therapeutic results and develop an accessible positive community.


• Observe and assess experiences with members in a variety of naturalistic environments to create specific interventions for individuals’ rehabilitation.


• Provide daily advocacy and engagement with Clubhouse members to help gain self‑worth, purpose of confidence, while offering guidance for appropriate problem‑solving techniques.


• Provide counsel for members, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

Support Development of Training & Entitlements

• Provide training support (vocational training) for transitional employment opportunities and maintain strong relationships with employers for job opportunity developments.


• Support and fill‑in for members in their Transitional Employment (TE) opportunities, if/when needed.


• Assist members with entitlements and benefits; food stamps, SSI/SSDI, Medicaid/Medicare and ticket to Work/ACE/Access VR, Supplemental Need Trusts, & ADA accommodations.


• Facilitates supported housing applications (2010E), Single Point of Access applications and work to find appropriate housing; assist members with physical moves into housing units.


• Advocates for members well‑being, safety, and livelihood with supports around clinical, legal, housing, appointments, medications, and independent living opportunities.


• Acquire proficiency in skills and tasks of the (unit) you are assigned. This may include safety protocols, health guidelines, inventory lists, how to guides, etc.


• Maintain confidentiality of records relating to members’ progress.


• Complete all documentation including but not limited to progress notes and reach out documentation on time.


• Maintain compliance with all government agency requirements, company policies and procedures.


• The Clubhouse is open on all holidays, so it’s expected that you will work occasional holidays, along with some Saturdays and occasional weeknights until 6 PM.


• Perform related duties as assigned by supervisor.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• 1-3+ years’ experience working with individuals with serious mental illness and or/hands on experience working in a community setting preferred.


• 1-2 years coaching and counseling experience preferred.


• 1-2 years of vocational rehabilitation, training or employment specialist experience preferred.


• Ability to effectively manage and handle member concerns and behaviors.


• Proven experience with mental health crisis management by supporting and counseling members under emotional distress

Required Education, Certification, And Credentials

• Undergraduate degree or an equivalent combination of training and experience required.


• Graduate degree or equivalent preferred.


• Driver’s License and the ability to drive a van preferred.