Program Administrator

Spectrum Health Systems, Inc.; Norfolk (MA); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Health, dental, vision insurance/addl.

Company-paid life insurance

Paid time off accrual

Tuition reimbursement/loan repayment

401k with company match

Discounts on services/entertainment

Job summary

Spectrum Health Systems, Inc. in Norfolk, MA seeks a Program Administrator to oversee program and case management services across sites, ensuring adherence to evidence-based practices and high client service standards.

The role requires supervising staff, training readiness, and willingness to work evenings and weekends to meet organizational needs. Qualifications include a BA/MA or 3+ years in criminal justice or related field, DOC/alcohol-drug cert preferred, and 3+ years in behavioral health

Qualifications

• BA/MA or 3 years equivalent experience in criminal justice, human services, education or related field.
• DOC experience and/or Alcohol/Drug certification preferred.
• Minimum of one year of supervisory experience in counseling preferred.
• Minimum of three years of experience in a substance use, mental health, or related behavioral health program required.
• Working knowledge of Microsoft Word and Excel preferred.
• Must display independent judgment to determine appropriate course of action in issues and emergencies.
• Must express self adequately in written and oral communication in a diverse setting.

Responsibilities

• Supervising the implementation and delivery of program and case management services within the designated sites, facilities and modalities.
• Ensuring program services are delivered in accordance with evidence-based practices and Spectrum’s standards; fosters customer service and excellence in service delivery.
• Checking that all program staff is highly trained and proficient in the delivery of the service elements.
• Working the hours required to meet the business needs, including the ability to work more than 40 hours per week with evenings and weekends.

Skills

Supervisory experience

Written communication

Oral communication

Interdisciplinary teamwork

Education

BA/MA or 3 years exp in related field

Tools

Microsoft Word

Microsoft Excel

Job description

Location:

Norfolk, MA - Massachusetts Department of Corrections

Schedule:

Full-time, 40 hours per week

Pay rate:

$61,000/annually

Benefits

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Program Administrator Is Responsible For

• Supervising the implementation and delivery of program and case management services within the designated sites, facilities and modalities.
• Ensuring program services are delivered in accordance with evidence- based and Spectrum’s best practices; ensures service elements foster an atmosphere of customer service and excellence in service delivery
• Checking that all program staff is highly trained and proficient in the delivery of the service elements.
• Working the hours required to meet the business needs of the organization including the ability to work more than 40 hours in a work week which may include evening and weekend programming.

Qualifications

• BA/MA or 3 years equivalent experience in criminal justice, human services, education or closely related field required
• DOC experience and/or Alcohol/ Drug certification preferred
• Minimum of one year of supervisory experience in counseling preferred
• Minimum of three years of experience in a substance use, mental health, or other related behavioral health program required
• Working knowledge of Microsoft Word and Excel preferred
• Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff and regulatory agencies