Program Administrator

Guardian Protection Products; Beachwood (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Tremco Construction Products Group is seeking a detail-oriented Program Administrator to support the National Account Team Lead and Program Managers. The role focuses on behind-the-scenes coordination of multiple service contracts, ensuring deadlines, accuracy, and customer-specific requirements are met.

The position involves writing proposals, tracking budgets, and managing subcontractor invoices, while coordinating with WTI field technicians to ensure timely responses and reporting.

Qualifications

• Detail-oriented and organized with strong deadlines
• Clear written and verbal communication skills
• Experience reading price books and understanding customer requirements

Responsibilities

• Write proposals for customer accounts and track requirements
• Manage multiple programs and service contracts with accuracy
• Coordinate invoicing, budgets, and paperwork with subcontractors and technicians
• Update and share weekly field schedules and progress with customers and Program Manager
• Generate and deliver reports for quality control and customer needs

Skills

Attention to detail

Written communication

Microsoft Excel

Tools

SAP

SmartSheet

Microsoft Excel

Outlook

Microsoft Teams

Job description

JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!

Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.

We are looking for a Program Administrator.

General Description:

The Program Administrator is responsible for supporting the National Account Team Lead and other Program Managers in a behind-the-scenes type of role. The Program Administrator should be a very detail oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing on the day-to-day requirements as outlined by the National Account Team Lead and/or the Program Manager.

Essential Duties and Responsibilities:

• Writing proposals for customer accounts.
• Understanding customer specific requirements (applicable discounts, labor/material break out, taxes, etc.)
• File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.
• Understanding different labor rates for each WTI region(s).
• Understanding different WTI service types and how they are priced.
• Managing multiple leak response programs.
• Tracking leak calls and WTI service response times.
• Managing subcontractor invoices and completion paperwork.
• Working with regional administrators to re-dispatch leak calls, get progress updates, etc.
• Working with WTI technicians to request NTE increases on individual leak responses if applicable.
• Tracking and invoicing leak service calls.
• Delivering invoices to customer specific locations (work order systems, customized email addresses, etc.)
• Tracking inspection programs.
• Working in internal systems to track roof inspection data.
• Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
• Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer).
• Inputting budgets, editing, and categorizing recommendations from WTI field technicians.
• Submitting reports and files for internal quality control.
• Editing reports as needed based on feedback from quality control personnel.
• Delivering reports to Program Manager/customer.
• Customer portalsUpdating customer work order status with ETAUpdating customer invoice system with InvoiceSpecial Project AssignmentsBe accountable for managing your day based on tasks set forth by Program Manager.

Competencies:

• TechnicalKnowledge of all Services that WTI offers (able to read through a price book and understand the information)
• CommunicationSuperior written, oral, and digital communication skills.
• Computer LiteracyOutlook EmailMicrosoft TeamsMicrosoft Excel (must have)SmartSheetSAPQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.