Program Account Manager

SupportFinity™; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

SupportFinity™ is seeking a Program Account Manager to engage with its BioFabUSA membership community. This role involves balancing external member engagement with internal coordination, providing value to strategic partners from industry and academia.

The ideal candidate will have a Bachelor's degree and a minimum of 2 years of experience in customer/member engagement. Responsibilities include developing account plans, conducting market analysis, and cultivating relationships with decision-makers.

The position demands excellent interpersonal skills and the ability to thrive in a dynamic team environment.

Qualifications

• Minimum of 2 years of professional experience preferred.
• Strong program/project management expertise.
• Able to develop and implement engagement strategies.

Responsibilities

• Develop and implement account plans for strategic partners.
• Conduct market and organization analysis to identify opportunities.
• Cultivate relationships with key decision-makers.

Skills

Organizational program/project management expertise

Excellent interpersonal skills

Customer service skills

Experience with CRM software

Market analysis skills

Education

Bachelor's degree in a relevant field or equivalent experience

Tools

MS Office Suite

Salesforce

Job description

Overview

The Advanced Regenerative Manufacturing Institute (ARMl)IBioFabUSA is a member‑based non‑profit organization founded to build the bio‑fabrication industry and transform the future of healthcare. ARMI provides wrap‑around commercialization services to companies seeking to bring life‑saving regenerative technologies to patients, as well as to innovators seeking to commercialize enabling technologies that will grow the industry's impact.

The Impact That You Will Make

The Program Account Manager is critical to ARMI BioFabUSA and its Members' success. This role balances external engagement with internal coordination, actively connecting with the BioFabUSA membership community. It is a cross‑functional position that oversees our membership portfolio, which includes industry, academic, government, and non‑profit stakeholders participating in a nationwide effort to advance the Nation's bioeconomy. Reporting to the Senior Manager, Member Engagement, you will serve as a primary point of contact for Institute Members and be responsible for delivering meaningful value across the BioFabUSA membership. Additionally, you will collaborate closely with technical, regulatory/quality, finance, commercial, clinical, and leadership teams to support a world‑class organization and help establish RegenValley as the hub for biofabrication.

Your Role

• Develop and implement comprehensive account plans for assigned strategic partners from industry and academia with defined goals and actions to achieve the objectives.
• Conduct in‑depth market and organization analysis to identify opportunities where we can create more value for our members.
• Cultivate and steward relationships with key decision‑makers, fostering trust and understanding of our mission and impact to identify opportunities to increase the value of membership.
• Help attain a high level of retention of strategic members.
• Negotiate and secure membership contributions.
• Manage and maintain a strong portfolio of existing accounts, providing exceptional service and exceeding expectations.
• Collaborate effectively with internal teams to create value for your membership accounts.
• Communicate our mission and value proposition to current and prospective members.
• Track member activities for in‑kind commitments for quarterly and annual reports.
• Proactively report on new technologies, processes or services that are developed by members.

Your Skills And Experiences

• Bachelor's degree in a relevant field or equivalent experience.
• Minimum of 2 years of professional experience, with a preference for 5 years or comparable demonstrated maturity in roles focused on audience, customer/member engagement, sales, and/or content creation/marketing, e.g., helping to manage complex workstreams and various stakeholders adhering to deadlines and mapping alternatives.
• Strong organizational program/project management expertise; ownership of program/project boards, tracking of milestones/deliverables, database management, and risk registries.
• Able to work independently while collaborating effectively across teams and functions.
• Excellent interpersonal, collaborative, and customer service skills with the ability to interact professionally and persuasively on the phone, by email, and in person with members, staff, and the general public.
• Ability to develop and implement engagement strategies that reach various audiences, broaden participation, and build connection and community.
• Excellent computer knowledge: e.g., proficient in MS Office Suite (PowerPoint, Word, Excel), MS SharePoint and ability to learn new software programs as needed. Experience/familiarity with a CRM database, preferably Salesforce.
• Experience working in a fast‑paced, dynamic, collaborative team environment.
• High energy, commitment, initiative, and perseverance.

By applying, I understand that any offer of employment is contingent upon the successful completion of a background check, in accordance with applicable laws.