Program Account Manager

Acorn Assembly; Racine (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Acorn Assembly is seeking an experienced Program Manager to join our dynamic team in Racine, Wisconsin. In this full-time role, you will engage closely with key customers throughout their orders, ensuring satisfaction and collaboration across internal teams for seamless execution of projects.

This position requires a college degree and at least 2 years of customer service experience in the technology industry, along with excellent communication and organizational skills. Knowledge of PCB assembly is a plus but not required.

Qualifications

• Minimum 2 years of successful high‑level customer service experience in the technology industry.
• Prior experience in the PCB assembly industry preferred but not required.
• Experience in manufacturing sector highly preferred.

Responsibilities

• Engage closely with specified key customers throughout their orders.
• Work tightly with sales and planning teams for customer satisfaction.
• Collaborate with internal teams to ensure seamless project execution.

Skills

Interpersonal communication

Attention to detail

Organizational skills

Self-motivated

Microsoft Office Suite

CRM/ERP software

Education

College Degree or equivalent

Job description

Join the dynamic team at Acorn Assembly. We are a rapidly growing technology company in search of a customer‑focused, detail‑oriented professional to join us. This is a dynamic full‑time position. As a Program Manager, you will work with specific key existing customers, as well as internal technical and production staff, to ensure that we delight our customers. We will provide training on our business and the industry.

Responsibilities

• Engaging closely with our specified key customers in all stages of their orders, from order to delivery and beyond.
• Tight integration with the sales and planning teams to ensure that we delight our customers.
• Collaborating with internal teams, including engineering, procurement, production, and quality assurance, to ensure seamless project execution and on‑time delivery of your customer orders.
• Assisting customers with placing new orders as well as answering any current questions about existing orders.
• Work strategically with customers, understanding their business realities and trends, future and current needs, and how we can support them in their success.
• Providing regular updates on customer project status to sales and management, as well as performing other duties as needed.

Qualifications

• College Degree or equivalent level of education required
• A minimum of 2 years of successful high‑level customer service experience in the technology industry.
• Excellent interpersonal, verbal, and written communication skills
• Excellent attention to detail and organizational skills
• Prior experience in the PCB assembly industry is preferred but not required.
• Experience in the manufacturing sector is highly preferred.
• Self‑motivated and detail‑oriented, with a strong work ethic and the ability to work independently as well as part of a team.
• A curiosity about all things manufacturing and “how things work” is a major plus.
• Proficient in Microsoft Office Suite and CRM/ERP software.
• Willingness to travel for client meetings, industry events, and other business‑related activities.

If you believe you have the skills and experience necessary to excel as a Program Manager at Acorn Assembly, please submit your resume and cover letter detailing your relevant qualifications and explaining why you would be the ideal candidate for this role. We look forward to reviewing your application and discussing your potential future with our team.

Acorn Assembly is an Equal Opportunity Employer, encouraging applicants of all backgrounds to apply. Candidate must meet ITAR requirements.