Prog Support Asst Sr

Virginia Commonwealth University Health; Richmond, Northern (VA, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health is seeking a Program Support Assistant Senior to deliver quality customer service to patients, families and staff. You will support clinical teams with scheduling, documentation, and data collection, while coordinating work orders and service desk activities.

The role requires strong Microsoft Office skills, at least three years of experience, and the ability to work independently within a busy health care setting.

Qualifications

• Three years of secretarial/administrative office experience.
• Experience with Microsoft Office and email/calendar tools.
• Experience in scheduling and data collection processes.

Responsibilities

• Act as corporate business agent in delegated areas of responsibility.
• Communicate scheduling needs to Director; optimize outpatient/resident scheduling.
• Provide administrative support to clinical service team and prepare documents.
• Process work orders, service desk tickets, and coordinate purchases.
• Orient new team members and supervise volunteers as needed.
• Record timekeeping for the clinical area and assist with orientation and training.
• Gather data for processes and support patient and family surveys.
• Participate in hospital-wide committees related to safety and quality.

Skills

Microsoft Office

Email calendaring

Scheduling coordination

Data collection

Customer service

Administrative support

Education

High school diploma or equivalent

Associate’s Degree in Business/Accounting

Job description

The Program Support Assistant Senior job provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinate materials management for the department, assist in monitoring clinic activities and provide supervision of clerical activities. The Program Support Assistant Senior job performs a variety of clerical tasks involved in preparing, maintaining and processing employee and unit activities, data and records. This position provides administrative and program support to optimize efficiency of the assigned services.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED:Minimum of three (3) years of previous secretarial/administrative work experience in an office settingPrevious experience with Microsoft Office applications & e-mail/calendaringExperience PREFERRED:Four (4) years of previous secretarial/administrative work experience in an office settingPrevious experience in a health care settingEducation/training REQUIRED:High school diploma or equivalentEducation/training PREFERRED:Associate’s Degree in Business, Accounting or related field from an accredited programIndependent action(s) required:Act as corporate business agent in delegated areas of responsibility.Assists with daily operations by communicating scheduling needs of either team members or patients to the Director; working with team to maximize outpatient or resident scheduling needs (e.g. priority patients or wait-list); and provides necessary data to Director for decision-making.Communicates information regarding scheduling to utilize available resources to flex schedules, fill gaps or call in other help.Provides administrative support to clinical service team by completing documentation within scope of responsibilities; creating documents and other resources for use by the team; and other special department projects.Facilities work orders and service desk tickets as well as coordination of purchases for assigned clinical areas.Orients new team members, affiliates, students and volunteers to general department resources (e.g. locker assignment or computer login process).Serves as the timekeeper for the assigned clinical area.Assists with data collection that supports processes for team members such as applicant coordination, documentation of orientation, continuing education, in-service and staff development.Provides service orientation with respect to support processes.Maintains service training materials.Provides administrative support as requested for a variety of tasks that support the clinical service area’s ability to deliver care.The tasks could include analysis of fiscal data; participating in weekly rounds to assist in care coordination; conducting family surveys; preparing materials for meetings; or following up on service coordination or delivery issues.Participates in hospital-wide committees and initiatives related to safety, service and quality (e.g. Environment of Care committee).Able to perform daily activities with minimal supervision.Self directed in the accomplishment of routine activities.Supervisory responsibilities (if applicable): N/AAdditional position requirements:Works the hours between 7:00 a.m. to 5:30 p.m. Monday through Thursday.Hours of work may be adjusted as necessary to meet staffing requirements or in the best interest of the work unit.Age Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Physical: Lifting 20-50 lbs. Lifting 50-100 lbs.Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, changeCompensation Range$16.08 - $24.12