Profit Control Coordinator

Insight Global; Jersey City (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

Insight Global is seeking a Profit Control Coordinator to support the Command & Control team by coordinating incident management activities and facilitating clear communication across technical support groups. You will help ensure timely resolution of production issues and coordinate stakeholder updates.

The role emphasizes incident management, operational support, and proper escalation procedures in a fast-paced environment, with a focus on collaboration across multiple technology teams.

Qualifications

• Experience in an administrative or coordinator role is required.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience using Remedy and ITSM platforms.

Responsibilities

• Coordinate and track incidents between Unix Support, Application Support, and other technology teams.
• Serve as a central point of communication during production incidents and operational events.
• Facilitate stakeholder communication and provide status updates on ongoing issues.
• Monitor ticket queues and incident workflows using Remedy and ITSM tools.
• Coordinate project activities, action items, and stakeholder alignment across multiple teams.
• Maintain incident documentation and ensure proper escalation procedures are followed.

Skills

Organizational skills

Multitasking

Communication

Tools

Remedy

ITSM tools

Job description

Job Description

Overview:

The Profit Control Coordinator supports the Command & Control team by coordinating incident management activities, facilitating communication across technical support teams, and ensuring timely resolution of production issues.

Day-to-Day Responsibilities:

• Coordinate and track incidents between Unix Support, Application Support, and other technology teams.
• Serve as a central point of communication during production incidents and operational events.
• Facilitate stakeholder communication and provide status updates on ongoing issues.
• Monitor ticket queues and incident workflows using Remedy and ITSM tools.
• Coordinate project activities, action items, and stakeholder alignment across multiple teams.
• Maintain incident documentation and ensure proper escalation procedures are followed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must Haves:

• 1-2 Years experience in an administrative or coordinator role
• Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience using Remedy and ITSM platforms.
• Background in incident management, operations support, or command center environments.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.