Professional Standards Officer

Neoshomo; Neosho (MO); On-site; USD 54,000 - 78,000; Full time

Job summary

City of Neosho seeks a qualified professional to lead internal affairs investigations, manage policy compliance, and coordinate training programs for the department.

The role requires strong record-keeping, data analysis, and investigative skills, with emphasis on confidentiality and interdepartmental collaboration. Candidates should possess relevant education and experience in law enforcement or public administration.

Qualifications

• High School diploma or equivalent required.
• Associate’s degree in criminal justice, public administration, business administration, or related field preferred.
• Bachelor's degree desirable.

Responsibilities

• Receives, documents, investigates, and tracks citizen complaints involving department personnel.
• Conducts Internal Affairs investigations involving misconduct, policy violations, or breaches of professional standards.
• Maintains confidential investigative records, reports, and supporting documentation.
• Administers and oversees the department's training schedule and plan.
• Ensures compliance with Missouri POST CLEE and MIRMA training requirements.
• Promotes accountability, transparency, professionalism, and best practices.

Skills

Administrative investigations

Policy interpretation

Records management

Data analysis

Interpersonal communication

Education

High School diploma or equivalent

Associate’s degree in Criminal Justice or related field preferred

Bachelor's degree desirable

Tools

CVSA software

Body Worn Camera software

Training management software

Records management systems

Job description

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Supervision Received and Exercised

Receives supervision from the Administrative Services Bureau Manager. May exercise functional supervision over assigned personnel, instructors, recruits, applicants, and department members involved in training, investigations, policy compliance, and administrative processes.

Important responsibilities and duties may include, but are not limited to, the following:

• Receives, documents, investigates, and tracks citizen complaints involving department personnel.
• Conducts and manages Internal Affairs investigations involving allegations of misconduct, policy violations, or breaches of professional standards.
• Ensures investigations comply with applicable laws, department policies, labor agreements, and Officer Bill of Rights requirements.
• Maintains confidential investigative records, reports, and supporting documentation.
• Administers and manages applicant processing activities for sworn and civilian personnel.
• Conducts comprehensive pre-employment background investigations, including criminal, employment, educational, military, and reference verifications.
• Coordinates applicant testing, interviews, medical examinations, psychological evaluations, and other pre-employment requirements.
• Conducts ongoing review of departmental policies, procedures, directives, and operational practices.
• Research and recommends policy additions, revisions, and modifications based upon legal updates, industry standards, and operational needs.
• Reviews all Use of Force incidents for compliance with department policy, applicable law, and accepted law enforcement practices.
• Identifies training deficiencies, policy concerns, equipment failures, and operational issues related to Use of Force incidents and recommends corrective action.
• Serves as the department Training Coordinator.
• Develops, maintains, and manages the department's annual training schedule and training plan.
• Monitors and ensures compliance with Missouri POST Continuing Law Enforcement Education (CLEE) requirements.
• Monitors and ensures compliance with MIRMA training requirements and all other mandatory training standards.
• Maintains training records, certifications, instructor files, attendance records, and training documentation.
• Coordinates and supports the department's In-House Academy and employee development programs.
• Ensure departmental instructors conduct required training programs and maintain appropriate lesson plans and documentation.
• Coordinates and facilitates training opportunities provided to outside agencies when appropriate.
• Serves as the department's Computer Voice Stress Analyzer (CVSA) Administrator and Examiner when certified.
• Conducts CVSA examinations for applicants and investigations.
• Administers and oversees the department Body Worn Camera (BWC) Software classification.
• Conducts audits to ensure BWC recordings are properly categorized, labeled, stored, and retained.
• Assists with Missouri Sunshine Law requests and public records requests.
• Research, reviews, prepares, redacts, and releases records in accordance with applicable laws and department policy.
• Performs video redaction of Body Worn Camera recordings when authorized for public requests.
• Promotes departmental accountability, transparency, professionalism, and best practices.
• Maintains statistical data, reports, and records related to professional standards functions.
• Supports risk management initiatives and organizational improvement efforts throughout the department.
• Conducts annual audit of evidence room and evidence digital software.

Other Important Responsibilities and Duties

• Assists the Administrative Services Bureau with administrative, operational, and organizational projects.
• Assists with audits, inspections, accreditation efforts, and special assignments.
• Research emerging law enforcement trends, technologies, and best practices and provides recommendations to command staff.
• Serves as a resource regarding policy interpretation, records management, training compliance, investigations, and professional standards issues.
• Prepares reports, recommendations, and presentations for command staff and other stakeholders.
• Attends training, conferences, and meetings related to assigned responsibilities.
• Works closely with legal counsel, prosecutors, records personnel, and outside agencies regarding investigations, records requests, and compliance matters.
• Testifies at administrative hearings, court proceedings, and other official proceedings when required.
• Maintains certifications and continuing education requirements associated with assigned duties.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual should have met the following qualifications:

Knowledge of:

• Principles, practices, and procedures of municipal law enforcement.
• Internal Affairs investigations and administrative investigative techniques.
• Officer Bill of Rights provisions and administrative due process requirements.
• Missouri Sunshine Law requirements and public records procedures.
• Missouri POST requirements and law enforcement training standards.
• Use of Force laws, principles, reporting requirements, and review processes.
• Body Worn Camera systems, digital evidence management, and records retention requirements.
• Employee recruitment, applicant screening, and background investigation procedures.
• Risk management and organizational accountability principles.
• Departmental policies, procedures, rules, and regulations.
• Federal, state, and local laws applicable to law enforcement operations.
• Modern office practices and computer applications including records management systems, training databases, digital evidence platforms, spreadsheet software, database software, and word processing software.

Ability to:

• Conduct comprehensive administrative and Internal Affairs investigations.
• Prepare clear, concise, and accurate reports.
• Analyze facts, evidence, policies, and procedures and make sound recommendations.
• Interpret and apply laws, regulations, policies, and professional standards.
• Maintain confidentiality of sensitive information and records.
• Organize and manage multiple assignments, projects, and deadlines.
• Coordinate and administer department-wide training programs.
• Monitor compliance with training, policy, and regulatory requirements.
• Review and evaluate Use of Force incidents and identify areas for improvement.
• Perform accurate records research, review, and redaction functions.
• Communicate effectively both orally and in writing.
• Establish and maintain effective working relationships with employees, applicants, other agencies, legal representatives, and the public.
• Exercise independent judgment and decision-making.
• Perform as a member of a team in carrying out the department's mission and objectives.
• Observe, retain, and recall details and information accurately.

Education and/or Experience:

• High School diploma or equivalent required. Associate’s degree in criminal justice, Public Administration, Business Administration, or related field preferred. Bachelor's Degree desirable.
• Five (5) years of progressively responsible law enforcement experience preferred.
• Must possess a valid Missouri driver's license.
• Must possess and maintain Missouri POST Peace Officer Certification.
• Training and experience in investigations, Internal Affairs, professional standards, policy development, training administration, supervision, background investigations, Body Worn Camera administration, records management, or related assignments are preferred.
• CVSA Certification, Instructor Certification, Background Investigator Training, Internal Affairs Training, and related professional certifications are desirable. Employees assigned these responsibilities may be required to obtain and maintain such certifications within a specified timeframe.
• Must successfully complete periodic firearms qualifications, annual training requirements, and all other training necessary to maintain POST certification and departmental standards.

Work is primarily performed in an office environment; however, duties may require field investigations, attendance at training activities, court proceedings, administrative hearings, and other assignments. May be exposed to confidential information, graphic photographs, video evidence, crime scene materials, emotionally disturbed individuals, hazardous environments, bodily fluids, contagious diseases, emergency situations, and stressful circumstances.

Tools and Equipment:

Departmental equipment and tools necessary to perform the functions of the position include computers, telephones, printers, scanners, copy machines, vehicles, Body Worn Camera software systems, digital evidence management systems, records management systems, CVSA equipment, training management software, audiovisual equipment, recording devices, cameras, and other specialized law enforcement equipment.

• May be required to work a variety of schedules including evenings, weekends, or holidays.
• Subject to emergency call-in and response.
• Must successfully complete pre-employment substance abuse testing.
• Must successfully complete pre-employment background investigation.
• Will be subject to random substance abuse testing.
• Must maintain all required certifications, licenses, and qualifications associated with the position.
• Must demonstrate the highest standards of integrity, professionalism, confidentiality, and ethical conduct in the performance of assigned duties.

Required:

• Valid driver's license,
• Successful completion of a background investigation, physical exam, and drug test.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Subject to emergency call-in.

CITY OF NEOSHO IS AN EQUAL OPPORTUNITY EMPLOYER/ Aff…